屋外プール、営業時間 6:00 ~ 23:00、カバナ (有料)、プール パラソル

ウォーターストーンズ ホテルの口コミ

4.5 out of 5
ウォーターストーンズ ホテル
Off International Airport Approach Road, Marol, Andheri - East, Mumbai, Maharashtra

口コミ

8.0

とても良い

評価 10 - 314 件の口コミ中 136 件が非常に良い" "
評価 8 - 314 件の口コミ中 86 件が良い" "
評価 6 - 314 件の口コミ中 50 件が普通" "
評価 4 - 314 件の口コミ中 21 件が不満" "
評価 2 - 314 件の口コミ中 21 件が非常に不満" "

8.4/10

清潔度

8.2/10

スタッフとサービス

7.2/10

設備とサービス

8.2/10

施設のコンディションと設備

6.2/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Staff people were helpful
It was unfortunate that I couldn't access to the internet on the first day. But once the front personnels were aware of that they were quick to solve it. It was impressive.
2020 年 2 月に 3 泊滞在
Front Office Managerからの返信 (投稿日 : 2020 年 2 月 22 日)
Dear Guest, Greetings from the Waterstones Hotel & Club !! We are truly delighted that our facilities and services were up to your expectations and we are delighted that the staff were able to help you to get the resolution on the WIFI query. Always at your service team Waterstones Hotel & Club.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 客室の快適度
プール最高
兎に角プールが豪華
2019 年 12 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Guest, Greetings from the Waterstones Hotel & Club. Thank you for patronizing Waterstones Hotel on your recent visit to Mumbai. I humbly appreciate your glowing comments about the club swimming pool and look forward to host you once again in near future.

8/10 (良い)

Takashi

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
WIFIが弱い
トランジットの為一泊で朝早くチェックアウトしたためあまり何も言えませんがインドというこちを考えれば悪く無いと思います。設備の充実したジムは良かったです。ただ部屋の位置の問題かWIFIが弱かったです。
2019 年 4 月に 1 泊滞在
General Manager, The Waterstones Hotel.からの返信 (投稿日 : 2019 年 5 月 27 日)
Dear Guest, Thank you for taking the time out to share your feedback with us. It is our endevour to please every guest and make their stay as comfortable as possible. Based on your feedback we have made a note about the internet services and be rest assured the same has been addressed.

8/10 (良い)

Karakasa

良かった点 : 清潔度、客室の快適度
空港近くのホテルで、静かに過ごせた。 ただ、Wi-Fiが無料で使えなかったのだけは残念である。
2019 年 1 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ムンバイ空港近くのホテル チェックインカウンターの担当者は、親切でとても良かった。
2019 年 1 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Waterstoneに1泊
2018 年 10 月に 1 泊滞在
Kapil Kapoorからの返信 (投稿日 : 2019 年 1 月 11 日)
Dear Guest, Thank you for taking the time to share your valuable feedback on this travel forum. It was a privilege to have you stay with us at Waterstones Hotel. We are glad to learn that you were satisfied with the overall services at our hotel. I have shared your ratings with my entire team. We will continue to strive to add more value and comfort to your future stays. We value your patronage and look forward to welcoming you again at Waterstones Mumbai. Warm Regards, Kapil Kapoor

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
空港に近くて、大変便利です。 併設のクラブの利用方法についてガイダンスがあれば、利用したかったです。
2018 年 11 月に 3 泊滞在
Kapil Kapoorからの返信 (投稿日 : 2019 年 1 月 11 日)
Dear Guest, Thank you for your feedback about our hotel and services. We are pleased to hear that you had a comfortable stay at our hotel. Indeed our rooms are quite spacious and every floor has a unique theme based on the various elements of nature. Your concerns have been shared with the respective department for immediate action. Once again, thank you for choosing to stay with us and we hope the Waterstones remains your hotel of choice in Mumbai. Warm Regards, Kapil Kapoor

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 9 月に 1 泊滞在
Kapil Kapoorからの返信 (投稿日 : 2019 年 1 月 11 日)
Dear Guest, I would like to take this opportunity to thank you for taking the time out to write a review further to your experience at the Waterstones Hotel. I regret to know that you did not have a satisfactory stay experience on your recent visit to the hotel. I would like to thank you once again, for giving us another opportunity to host you in near future and we look forward to welcoming you soon with an absolute assurance of better services. Warm Regards, Kapil Kapoor

8/10 (良い)

Yattin、OSAKA JAPAN

良かった点 : スタッフとサービス
ムンバイ空港に近く宿泊費も手頃
ムンバイ空港からすぐのところにあるので便利。スタッフの応対がとても親切でインドで度々経験させられたイライラが全くなかった。このホテルには数回泊まっているがいつも同じ印象を受ける。レストランも手頃な値段で味も日本人にも大丈夫と思う。またランドリーサービスの値段もリーゾナブル。
2018 年 1 月に 2 泊滞在

8/10 (良い)

ねこまる。、札幌

良かった点 : スタッフとサービス、施設のコンディションと設備
ホテルで1日過ごすには、楽しめます。
ホテルにはクラブという施設があって、そこには美しいプールやエステ、図書室、ジムなどがあり、ホテルで一日中のんびりしたい方にはおすすめです。スタッフも優しいです。ただ、私の部屋がたまたま、悪かったのか、禁煙を希望していたのですが、タバコの匂いが残り、また、少しカビ臭かったのが残念。他の部屋は、いいのかもしれませんが。各フロアーによって、デザインが違い、山のフロアーに行きたかっただす。私は火のフロアーでした。
2017 年 11 月に 1 泊滞在
GM- Waterstones Hotel, Mumbaiからの返信 (投稿日 : 2017 年 11 月 22 日)
First of all I would like to thank you for spending your precious time to write a review. I am glad to hear that you enjoyed your stay. We aim to provide a truly unique experience, and I am delighted that you enjoyed our hotel and the club ambiance. I have also made a note of your remarks about the room and kindly be rest assured the requisite measures are taken to ensure such instances are not recurrent. I would also request you to kindly get in touch with our Front Desk the next time you visit the hotel and they will be glad to show you all the themes to choose from. Once again, thank you for choosing to stay with us and we look forward to welcoming you soon.

10/10 (非常に良い)

Jun、Osaka, Japan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice and Relaxing.
Nice and clean rooms and excellent cuisine but the staff of the hotel is the best reason I like to recommend this hotel to my friends and family. They are always caring their guests. Thanks for their arrangement, I have visited so many places in Mumbai even though it was only one night stay. They really works for their guest's benefits not for their hotel's benefits. Great place to come back.

10/10 (非常に良い)

wendy

2022 年 3 月に 2 泊滞在

10/10 (非常に良い)

wendy

2022 年 3 月に 3 泊滞在

10/10 (非常に良い)

prashant

2022 年 2 月に 1 泊滞在

10/10 (非常に良い)

Minyoung

2022 年 2 月に 2 泊滞在

6/10 (普通)

Seungsoo

2022 年 2 月に 2 泊滞在

10/10 (非常に良い)

Vidhi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good experience
2022 年 2 月に 1 泊滞在

10/10 (非常に良い)

Asif

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Very Good
Recommended. 5 star
2022 年 2 月に 1 泊滞在

2/10 (非常に不満)

Ankit

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 2 月に 1 泊滞在

6/10 (普通)

John

2022 年 2 月に 2 泊滞在

2/10 (非常に不満)

Charanbir

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
NOTHING!!!!
2022 年 1 月に 2 泊滞在

6/10 (普通)

SANCHETA

2021 年 12 月に 2 泊滞在

10/10 (非常に良い)

kaustubh

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is very close to airport. Airport shuttle was prompt. The staff is very courteous. One must try the restaurant here , the food is delicious. Loved the ambience. Will surely visit again.
2021 年 12 月に 1 泊滞在

10/10 (非常に良い)

Milind

2021 年 12 月に 8 泊滞在

6/10 (普通)

Sanjay

2021 年 12 月に 4 泊滞在

8/10 (良い)

umesh

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was good. Pretty satisfied. The only comment Getting WiFi Was a struggle. That is what I didn’t rate it as excellent
2021 年 12 月に 9 泊滞在

2/10 (非常に不満)

Gaurev

家族旅行, 小さなお子様連れの家族旅行
気になった点 : スタッフとサービス
Had one of the worst experience visiting this property. No doubt the property is clean, but, they don’t have proper staff to care of it. The management is so pathetic that they even charge for WATER which not even the biggest brands in the world do. I visited this place with my family and had booked 2 rooms, thinking that the property would be nice and our stay would be good, however, it was the worst experience, specially from the staff which is not at all responsive. There are only few selected persons who were helpful, apart from that would not recommend this place specially to families..
2021 年 12 月に 3 泊滞在

10/10 (非常に良い)

AASHIK

2021 年 12 月に 1 泊滞在

10/10 (非常に良い)

Pavitra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We had a great time. Staff was very hospitable. Food was amazing.
2021 年 12 月に 2 泊滞在

4/10 (不満)

Swapnil

出張, 家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
The service is terrible
2021 年 12 月に 1 泊滞在

2/10 (非常に不満)

Kunal

2021 年 11 月に 6 泊滞在

2/10 (非常に不満)

Ansh

出張
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Cheap Hotel disguised as a 5 Star
Cheap facility being disguised as a 5 Star. I have stayed in 5 stars before not like this one. Better to go with a proper brand. For starters, the service was bad. Food was beyond horrible and cold. Took them forever to bring appetisers and even when they arrived they were stone cold. Room interiors were not of a 5 star standard. I could barely categorise it as an expensive OYO.
2021 年 11 月に 4 泊滞在

2/10 (非常に不満)

Nahush

2021 年 11 月に 2 泊滞在

4/10 (不満)

Garima

グループ旅行
気になった点 : スタッフとサービス
2021 年 11 月に 1 泊滞在

6/10 (普通)

Sona

家族旅行
良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
The place is different from the pictures.
2021 年 11 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good place, good food but needs updated decor.
Food and dining room staff were amazing. Lobby manager Karan went out the way to help us. Front desk check in staff was good, checkout staff person was rude! Needs learn more politeness to be in hospitality business. Rooms badly need updated decor and need to be more functionally efficient.
2021 年 11 月に 4 泊滞在

10/10 (非常に良い)

Ambuj

2021 年 10 月に 1 泊滞在
General Manager- Waterstones Hotel & Clubからの返信 (投稿日 : 2021 年 10 月 20 日)
Dear Guest, We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation.

2/10 (非常に不満)

Kaivalya

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worst hospitality, bad service
Hospitality was worse. There was no hot water, no wifi. Staff was not friendly at all. Overall worst experience. Would not recommend this hotel to anyone.
2021 年 9 月に 1 泊滞在
General Manager- Waterstones Hotel & Clubからの返信 (投稿日 : 2021 年 9 月 10 日)
I would like to take this opportunity to thank you for taking the time out to write a review, further to your experience at the Waterstones Hotel. I regret to know that you did not have a satisfactory stay experience on your recent visit to the hotel and several of our systems did not deliver. I have shared your feedback with my team to ensure that the issues are redressed and you receive the highest level of service on your next visit. We value your patronage and look forward to welcoming you back soon.

10/10 (非常に良い)

KIKOMEKO

2021 年 8 月に 3 泊滞在
General Manager- Waterstones Hotel & Clubからの返信 (投稿日 : 2021 年 9 月 19 日)
Dear Guest, Greetings from Waterstones Hotel, At the outset, allow me to thank you for the perfect star rating and hope to welcome you back soon.

4/10 (不満)

Jigna

家族旅行
Hospitality sucks at this place.,..service poor...
2021 年 8 月に 1 泊滞在
General Manager- Waterstones Hotel & Clubからの返信 (投稿日 : 2021 年 8 月 20 日)
Thank you for taking the time to share your valuable feedback on this travel forum. My team and I have made a note of all your observations and please be rest assured, constructive feedback will be taken to all the respective departments and addressed. We are committed to provide best of the services to our guests through constant training and learning. May we request you to consider this as an aberration not reflective of our regular service standards and hope you give us an opportunity soon in the near future to enhance your overall experience at the Waterstones Hotel.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2021 年 6 月に 1 泊滞在
General Manager- Waterstones Hotel & Clubからの返信 (投稿日 : 2021 年 6 月 26 日)
Dear Guest, We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation

10/10 (非常に良い)

宿泊されたお客様

2021 年 6 月に 1 泊滞在
General Manager- Waterstones Hotel & Clubからの返信 (投稿日 : 2021 年 6 月 26 日)
Dear Guest, We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation

10/10 (非常に良い)

Vipul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 6 月に 1 泊滞在
General Manager- Waterstones Hotel & Clubからの返信 (投稿日 : 2021 年 6 月 13 日)
Dear Mr. Vipul, We are truly delighted that our facilities and services were up to your expectations. We at waterstones hotel, Mumbai look forward for your next visitation.

10/10 (非常に良い)

Vishal

2021 年 6 月に 1 泊滞在
General Manager- Waterstones Hotel & Clubからの返信 (投稿日 : 2021 年 6 月 9 日)
Dear Guest, We trust you enjoyed your stay with us and we are looking forward to your next visitation.

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Place
2021 年 5 月に 1 泊滞在
General Manager- Waterstones Hotel & Clubからの返信 (投稿日 : 2021 年 5 月 29 日)
Dear Guest, We trust you enjoyed your stay with us and we are looking forward to your next visitation.

10/10 (非常に良い)

Puja

2021 年 2 月に 1 泊滞在
Arindam Chakrabortyからの返信 (投稿日 : 2021 年 2 月 24 日)
Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved my stay just missed swimming pool as It was not for use due to some restriction else everything was good
2021 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2021 年 2 月 11 日)
Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

8/10 (良い)

Yashas Suguna Venkatesh

2020 年 12 月に 2 泊滞在
Arindam Chakrabortyからの返信 (投稿日 : 2021 年 1 月 3 日)
Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
liked the room and service and the staff were good
2020 年 11 月に 1 泊滞在
Arindam Chakrabortyからの返信 (投稿日 : 2020 年 11 月 25 日)
Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

6/10 (普通)

JOSE

出張
2020 年 9 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 10 月 2 日)
Dear Guest, Greetings from the Waterstones Hotel & Club!! We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation.