モーリのスパのあるリゾート & ホテル

「Along with other hotel guests, we had an unprecedented issue on our final night staying at this hotel, when a freak hail storm severely damaged our hire car. We found the reception staff to be exceedingly helpful, to us and to all guests, in helping us organise tow trucks and leaving the hotel/journeying elsewhere. The reception staff worked tirelessly all day with no breaks, keeping guests updated on the status of our tow trucks, and in our case speaking Italian on the phone to the tow truck...

「We stayed in Malcesine for four nights and paid extra for a lake-view room, which was absolutely worth it. Sitting on the balcony in the morning or in the evening with a drink, taking in the beautiful lake and surrounding mountains, was one of the highlights of our stay. The room was clean and comfortable. It wasn't particularly spacious, but it had everything we needed, including plenty of storage and complimentary shampoo and shower gel. The staff were friendly and welcoming throughout our...