Verified review
2/10 Terrible
Verified traveler
Dec 7, 2019
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I first arrived at the property I was put in a room with a broken lock and no hot water. They wanted me to pay an additional $460 US to move into a better room with hot water, because hot water wasn’t included with my original reservation. I moved to a different room at a cost of $200 dollars to have hot water. They didn’t clean the room or do anything at all in the 23 days I was there. I tried to cancel the reservation but the hotel said no refunds and orbitz wouldn’t do anything to help me deal with being taken advantage of. The shower head didn’t work in the room I moved into, I bought a replacement shower head so I could shower. Then there was no water pressure and the shower didn’t even really work for the last two weeks of my trip and orbitz still wouldn’t do anything to help me deal with the problems I was having. The hotel is so far from anything that it is difficult to get in in out unless your very familiar with Montego Bay and the route taxis. Or spending large amounts of cash on charters. Avoid this hotel stay away from orbitz it isn’t worth the issues and problems you’ll have dealing with either of them
Stayed 23 nights in Nov 2019