4/10 (不満)
Florence
家族旅行
2025 年 9 月 29 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
It would have been fair to let us know that the hotel was currently under construction and that the adult pool and gameroom were not available before we booked. The pool table in the area near the gym had a giant tear.
There were large boxes and debris in the corner of the tennis courts.
I got a rather severe sunburn the first day. The next morning my husband wanted me to stay in bed and went to get me something to eat. He was stopped while trying to leave the buffet, and when he asked about room service he was told that was only for "privileged" members. He had to leave the small plate he had already made for me.
There also seemed to be a mosquito infestation, something we had never before experienced at a resort. We were continually bitten no matter where we went, including at the buffet and open air restaurant. I had to stay in our room at night to avoid the mosquitoes, but eventually we were bitten in our room too. We bought benadryl cream in the on-site store. We were charged $33.00 for a small tube.
The entertainment, heard from our room, was either not very good or the fault was the entertainment system, which usually sounded fuzzy and unclear.
The room was lovely, but the t.v. reception was poor and the jacuzzi stopper was broken. There were no instructions on how to turn the jacuzzi on. There was a leak in the bathroom and slight openings in the closed outside doors, thereby allowing in the mosquitoes.
The food was just not very good.
Florence
2025 年 9 月に 7 泊滞在
