Monastery of Santa Maria de Guadalupe

This was a great stay! I was visiting family, and staying alone. I felt the location was easy to navigate, safe, and comfortable. It was relaxing to come here at the end of a long sight seeing day. The facilities were really good, the room comfortable, the staff helpful, and all was clean. The service at the restaurant was good, and it was nice to have an option for room service. I had a very late check-in due to a late flight. The staff was quick to greet me and then was helpful in storing my luggage after check-out.

A very comfortable hotel right in the heart of Madrid. Easily accessible by Metro, bus and on foot, with some really good markers around that will help you remember where your hotel is. If you love shopping you have easy access to a lot of them. if you want to attend theatre performances, again lots of theatres about. The City tour bus stops also outside when you do the old town route. What we loved is coming home to chocolates left for us by the turn down team. A sweet surprise after long days out. The room was cleaned every day, and were always left a small note to say who tidied things up. The room was super quiet despite the loud environment outside. The only thing that we found difficult to figure out is how to make the AC fan run at a slower rate, so we opted to use only the sheet as cover instead as the room was relatively warm. We thoroughly enjoyed our stay. Thank you team for your superb service.

Really great location near parks, transit and the royal palace. We used it as our hub for trips to other cities. Staff were really nice even though my Spanish is hardly worth attempting. They were also flexible about storage between our two stays. You could certainly use their breakfast buffet every morning, but we found a really nice cafe down the block that was great too.