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ベストウェスタン エアポート インの口コミ

2.5 out of 5
ベストウェスタン エアポート イン
2550 52nd Avenue, Moline, IL

口コミ

8.4

とても良い

評価 10 - 923 件の口コミ中 432 件が非常に良い" "
評価 8 - 923 件の口コミ中 308 件が良い" "
評価 6 - 923 件の口コミ中 106 件が普通" "
評価 4 - 923 件の口コミ中 39 件が不満" "
評価 2 - 923 件の口コミ中 38 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Mary

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient for us.
2024 年 5 月に 1 泊滞在

8/10 (良い)

William G

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is very clean and the owners are doing a lot of remodeling. The area has a lot to be desired. I stopped at a 711 less than a mile away and was happy I’m armed. As a retired Police Officer I wouldn’t want my wife or daughters staying in this area. It’s not the hotels location. I think this town has issues.
2024 年 5 月に 1 泊滞在
G.からの返信 (投稿日 : 2024 年 5 月 4 日)
We are glad that you enjoyed your stay. Thank you for staying with us.

4/10 (不満)

Deborah

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Did not have adequate towels available for shower in morning. Requested more towels night before and they said that they might have some in morning. NOt acceptable. First room they assigned to us had a foul odor so requested another room. Carpet on stairs and stairway was stained. Entire place smelt musty with ozone machine going in hallways. Elevator was not working. Guy at front desk was trying but obviously running the place by himself.
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 28 日)
We apologize for any inconvenience that caused with your stay. We'll take your valuable feedback internally. Thank you for staying with us.

10/10 (非常に良い)

Linda

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was in a convenient location to my meeting.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for completing the survey and staying with us.

6/10 (普通)

Brandy

グループ旅行
気になった点 : スタッフとサービス
We didn’t really like much about the property unfortunately. The front desk guy was not friendly. Did not make us feel welcome. Then there was a group of 30 checking in and they were all over parking lot being loud and obnoxious. Nothing was said to them.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 28 日)
We apologize for any inconvenience. There was a group of family and friends who were coming in town for concert. Since, they were outside waiting for check-in. They did not disturb anyone inside the property. The front desk employee had many check-ins within that hour. We value your feedback and we will improve our efforts.

10/10 (非常に良い)

Abdelaziz

出張
良かった点 : 清潔度、スタッフとサービス
Its quite and nice but the only bad thing is the say 50 bucks deposit
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 28 日)
We’re glad you enjoyed your stay. The incidental deposit is hotel policy.

8/10 (良い)

john

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Once we got the TV figured out everything else was fine
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 28 日)
We’re glad that you enjoyed your visit and we apologize for any inconvenience that may have caused due to TV.

6/10 (普通)

Deb

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The place was quiet. They are doing construction work around there so should be nice when they are done.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 20 日)
We appreciate your feedback and thank you for staying with us.

4/10 (不満)

Laura

グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
My reservation was not entered under the correct name. The picture of this hotel is deceptive...it is run down. Advertised as renovated---the hallway was. The outdoor side entrance did not lock and was open for anyone to enter. The room was clean and the bedding was good. The coffee was good, the breakfast average. The POOL was totally drained and NOT advertised that it was closed.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 20 日)
We are sorry that we didn’t meet your expectations. The pool is currently under maintenance to comply with new requirements. The pool is also listed as being out of order on best western website. Thank you for staying with us.

6/10 (普通)

Michael

良かった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for sharing your experience.

2/10 (非常に不満)

Sandy

2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 10 日)
We apologize if we did not meet your expectations. Thank you for staying with us.

10/10 (非常に良い)

Abby、Wisconsin Rapids

2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for sharing your feedback.

10/10 (非常に良い)

Erica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is clean and quiet. Hiren, the general manager, completed the check-in process with me. He was conscientious and friendly. I’ve had positive experiences every time I’ve stayed at this location.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for staying with us.

10/10 (非常に良い)

Erica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I have stayed at this location multiple times and have had great experiences. It’s very clean and quiet, and seems safe.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for staying with us

10/10 (非常に良い)

Lori

2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for completing survey.

6/10 (普通)

Alexa

家族旅行, グループ旅行
気になった点 : 施設のコンディションと設備
I didn’t like that we only had 1 working light in the main room and the maintenance guy was off til the following week. Otherwise everything else was okay.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 7 日)
We're apologize for any inconvenience, the light was working find only the bulb was loose. Thank you for staying with us.

6/10 (普通)

Gina

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The property was under some renovations, but room was very outdated and lacking updated showers and amenities like soaps and shampoos. Some of the towels were thin and see through. The parking lot had severe potholes that you had to maneuver around and enter door only one side worked.
2024 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 25 日)
We apologize for any inconvenience, we’re working on updating property. All the amenities are available. We thank you for your feedback.

4/10 (不満)

HAYWARD

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Upon check in , desk did not recognize Expedia check in, was charged twice. We were too tired to fight about it, and thought it would be easily rectified. It has been a problem so far. The room smelled heavily of mold and very musty. We were not concerned about the amenities being unavailable, as it was a place to just sleep. We had family in the ICU at nearby hospital. I would drive a little further down the road.....
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 31 日)
We apologize for any inconvenience, we did look into your stay details. Everything was charged properly based on your booking date and method of payment. Thank you for staying with us.

4/10 (不満)

Keith、Mesa

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room was dirty.. hair in the shower ..will not stay here again
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 24 日)
We apologize for any inconvenience thank you for staying with us.

10/10 (非常に良い)

Wesley

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great staff. Could us a little better cleaning. Breakfast was good.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you for sharing your experience and we’ll train our staff to be more careful in cleaning.

8/10 (良い)

Brian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a very comfortable stay
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you for sharing your feedback.

8/10 (良い)

Patricia

家族旅行
Nothing fancy but was clean and good one night stay while in QC.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for sharing feedback.

4/10 (不満)

Kim

気になった点 : 清潔度、スタッフとサービス
2024 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for sharing your feedback.

2/10 (非常に不満)

Kimberly、Walclott

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
I paid in advance and also had to put a $50 deposit. They gave keys to someone else's room! Then another room was given and it was unclean. We left less than thirty minutes entering the facility. Neither the deposit or cost of the room was refunded.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 21 日)
We apologize for any inconvenience.

4/10 (不満)

Kim

家族旅行
The man at front desk was very rude to us. We was there with family. We had like 5 rooms. The stuff was not friendly. The have a pool they did not keep trowels at pool the day they put out hand towel. I put trash out side my door to be pick up. It was there like two days. I checked out and it was still there.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 15 日)
We apologize for any inconvenience

2/10 (非常に不満)

Amir

2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for sharing your feedback.

10/10 (非常に良い)

Kim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice clean comfortable stay
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for sharing your experience.

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very helpful and nice. They took time to answer my questions and have great customer serice skills.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 23 日)
I’m glad that your questions were answered. We appreciate your feedback and thank you for staying with us.

10/10 (非常に良い)

Harry

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great, clean room. Excellent breakfast. Reasonably priced.
2024 年 2 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for sharing your experience. We look forward to seeing you again.

10/10 (非常に良い)

ERDEM、Miami

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
conveniently close to the airport
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for completing survey and staying with us.

10/10 (非常に良い)

Julie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was clean. Continental breakfast was typical. Staff member was friendly. Stayed only one night.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 19 日)
We are glad that you had great stay. We appreciate you completing the survey. Thank you for staying with us.

4/10 (不満)

宿泊されたお客様

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Does Not Meet Expectations
No Internet and They spend more time on the phone than taking care of what need to be done. For the 4 days that I was there the front entrance door was not working
2024 年 2 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 19 日)
We apologize that you couldn’t connect to the internet. Our front desk couldn’t have done much with your equipment (laptop) when security settings are applied. Our staff did verified with Wi-Fi management services and they requested that you unlock your settings to be able to connect with the internet. We also made sure that with WiFi management services company and verified that all equipment for guest network was up and running without any faults and everything was online.

10/10 (非常に良い)

ed

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone we spoke with. was theere to help and staff would ask if we needed anything Ed washington il
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 19 日)
We’re glad that my staff took care of you during your stay.

8/10 (良い)

Teresa

家族旅行
Over all was a decent stay the first room they put us in was dirty but they switched us rooms right away . Kids went swimming it was decent .
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 19 日)
We apologize for any inconvenience this caused you. There could have been miscommunication between house keeping and front desk on update of clean rooms. We’re glad that we were able to assist you immediately.

10/10 (非常に良い)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 15 日)
We appreciate your feedback and thank you for staying with us.

6/10 (普通)

Laurie

出張
気になった点 : スタッフとサービス、設備とサービス
The manager was very rude when I pushed the help bell several times, not hearing it untill he was closer after pushing it several times and when he came around the corner and rudely told me I only needed to press it once, how was I to know. Didn't want to give me a receipt when I asked. The wallpaper was peeling in our room and in hallway by the pool. The breakfast was a joke, eggs were cold, butter was frozen, pancake machine was broken. Went to McDonald's for a better breakfast. This is one place we will never stay at again
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 15 日)
We apologize for any inconvenience, we will take your feedback and look into improving. Thank you for staying with us.

8/10 (良い)

Carol

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is not a fancy place, though the very reasonable price includes breakfast, and there is an indoor swimming pool and access to a computer. The bed was comfortable, and the staff courteous. It's the best value for the money in the Quad Cities, as far as I know.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for sharing your thoughts.

10/10 (非常に良い)

Carol

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for completing this survey.

10/10 (非常に良い)

Ronald

良かった点 : 清潔度、スタッフとサービス
Very clean room
2024 年 1 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for sharing your experience and staying with us.

2/10 (非常に不満)

James

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Don’t have problems with property, but I asked about my refund because I didn’t get a room
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 3 日)
We apologize for any inconvenience but we’re bound with cancellation policy and we can’t process any refunds outside of cancellation policy. We’re not a 1 star property. We advise that you reach out to Expedia for any refunds.

8/10 (良い)

Nicole

小さなお子様連れの家族旅行
良かった点 : 清潔度
Best Western hotels are independently owned, so you never know what you are going to get. Only half of the front door was working during our stay...not a great first impression. Our room was neat and clean but had a musty smell, probably because it was next to the pool room which had lots of dust bunnies and window condensation. Breakfast was a meager selection and even worse on the second day. Some room doors wrre left open so we saw construction and what appeared to be a long-term squatter based on the smell. There was also some sort of military unit staying and thumping around in gear; they were disappointed in breakfast too. If you only plan to sleep here, it's a good price. But if you have kids and need to be around for breakfast, naps, and the pool, then look elsewhere.
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for your feedback.

2/10 (非常に不満)

Douglas

2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 15 日)
We apologize for any inconvenience may have caused to your stay. We address any issues during stay. If would have known your concern we would have be glad to take care at the time. Thank you for staying with us.

6/10 (普通)

Janell

出張
My room was on second floor and there is no elevator. I’m not sure this is legal with the Disability Laws. I needed transportation to the airport (2 miles away). Blizzard conditions were happening and was told I’d have to walk to the bus terminal. Fortunately I was able to Lyft my way.
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 15 日)
We apologize for any inconveniences but we do not have any transportation services. Thank you for choosing us for your stay.

6/10 (普通)

Diane

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
The front desk attendent also served as the chef and the cleaning staff. He came to fill the eggs warmer with his winter parka on. I question the cleanliness. The breakfast was disappointing. Very limited. Coffee watered down. Eggs rubbery. They were supposed to serve breakfast until 9:30. We went down at 9:20 and it was completely cleaned up. The hotel in general needs updating.
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 15 日)
We apologize for any inconvenience but but during your stay the weather was very cold outside and cold air entering building and our office is very close to front entrance would be the reason our staff wearing jacket or coat.

8/10 (良い)

Andrea

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
As a diabetic, breakfast was not up to standard. The eggs were watery and had a gross texture. There was nothing else to really choose from for me to eat! Hotel was great until the morning of 1/10/24. I was woken up by knocking on doors at 415 in the morning.
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for sharing your thoughts. We apologize there could be some other guest looking for their room.

8/10 (良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 4 日)
Thank you for completing survey

6/10 (普通)

henry

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Pool was dirty water was cloudy Room was dirty
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 4 日)
Thank you for staying

6/10 (普通)

Jacob

2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 4 日)
Thank you for staying

10/10 (非常に良い)

Todd

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Rooms were clean. Dated, but clean.
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 4 日)
Thank you for completing survey

10/10 (非常に良い)

john

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 4 日)
Thanks you for completing survey