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Concierge was extremely kind and helpful. It was a short stay but we could have wonderful stay because of good support of the concierge.

A nicely maintained traditional European hotel with cleanly renovated rooms. As it is located in the center of the old town, views from windows are buildings and sunshine was not expected. The hotel was very nice and staff was great with hospitality, but I would not recommend having dinner at the hotel restaurant which seems to be famous among tourists. Restaurant staff apparently get tired of tourists, and I was disappointed that they brought us sparkling water and Sprite though we asked for a glass of sparkling wine and Lemonade. When I asked about Sprite, their explanation was the bottled Sprite was Lemonade, which suprised and disapponted me a lot. I asked the hotel reception whether they didn't serve Lemonade and the person at the reception said that they had Lemonade. I'm just curious if the restaurant staff really believed Sprite was Lemonade, which is disappointing and surprising in any way. They lacked patience and respect when we ordered of food - I'm still trying to understand if it was because I was an Asian female with a kid (though he was behaving well) or why. Their behavior when they brought Japanese menu when they misunderstood my question was arrogant and that was also very disappointing and ruined my last night in Geneva.