「Wir waren als Familie zu Gast im Aybek Ratio Hotel und rundum zufrieden! Das Hotel ist sehr modern, sauber und stilvoll eingerichtet – man merkt direkt, dass hier auf Qualität und ein angenehmes Ambiente geachtet wird.
Die Zimmer waren top – großzügig geschnitten, gut ausgestattet und absolut sauber. Auch mit Kindern hatten wir genug Platz und haben uns sofort wohlgefühlt.
Das Personal war freundlich, professionell und hilfsbereit. Der Check-in ging schnell und unkompliziert, und bei Fragen...
「As the hotel is located in city center, it is convenient for sight seeing, walking to restaurants, etc.
Also, it looks newly built or renovated.
As rooms, lobby, etc. are all beautiful and clean, it was very comfortable to stay there.
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「A very big problem occurred.
I filtered for accommodations with kitchens and selected this room, but it didn't actually have a kitchen.
When I checked with the staff, they said that the English version of Expedia doesn't state that. That can't be true, and when we checked together, it was clearly stated that there was a kitchen.
The staff called the boss and had him report the whole story. The boss's response was terrible, and in the first place there are no kitchens in the hotel category. Is...
