The house itself was great! Our vacation overall was amazing except for the fact we had one golf cart to use and the second one would not charge over 54% even being charged all night with the only one being plugged in. My Vacation Haven has a paper stating drive at your own risk and pay for a tow if the golf cart isn't charged above 50%.
When we first arrived, the breaker had already been tripped because 2 golf carts are plugged into the wall, so the garage door just opened manually not with the opener. My Vacation Haven came out and figured that out the first day because neither golf cart was charged more than 54%. On day 4 we were frustrated that the 4 seater golf cart still couldn't be used because it wasn't charging enough. The manager came out and said "Looking at the batteries in the golf cart you should be fine, 50% is actually 100% charge." ??????? You can drive it just fine and wanted the "paper" that had the 50% statement on it.
We took a picture and highlighted the area and have contacted them many times on how they are going to handle this situation because we only had a 2nd golf cart for one evening and the day we left. We rented knowing we would have 2 golf carts available.
To say the least we were not impressed with the rental company at all and are embarrassed at how they handled the whole situation.
I hold them personally to high standards because one of my sisters just sold her vacation home in this same subdivision a few months back and used this management company. My sister and brother in law went above and beyond when the rental company did not come thru for their guests, especially considering the percentage they pay them. My other sister still currently owns a vacation home in that neighborhood and uses the same management company, my brother in law makes sure everything is taken care of as well to make sure guests are happy. Make sure there are enough beach chairs, etc and everything is fully stocked.
The only one complaint about the house that has 3 bedrooms is they only provided 3 beach chairs for the whole house.