外観

エメリー オートグラフ コレクション ホテルの口コミ

4.5 out of 5
エメリー オートグラフ コレクション ホテル
215 Fourth Street South, Minneapolis, MN

口コミ

9.2

とても素晴らしい

評価 10 - 344 件の口コミ中 249 件が非常に良い" "
評価 8 - 344 件の口コミ中 56 件が良い" "
評価 6 - 344 件の口コミ中 26 件が普通" "
評価 4 - 344 件の口コミ中 8 件が不満" "
評価 2 - 344 件の口コミ中 5 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

9.0/10

設備とサービス

9.6/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Josine

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good and will for sure com back
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Josine,Thank you for your review. We're thrilled you enjoyed your stay, and we can't wait to welcome you back.Sincerely,Emery Manager

8/10 (良い)

Greg

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Natalie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I love staying here. My only complaint is the 2 ply toilet paper. Please upgrade. Other than that, the say is always wonderful!
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Natalie,Thank you for your five-star review. We appreciate your continued loyalty. We'll also share your feedback about toilet paper with the appropriate team members. It's always a pleasure to host you, and we look forward to your next visit!Sincerely,Emery Manager

6/10 (普通)

Kerrie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice bed Valet service isn’t organized.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Kerrie,Thank you for your feedback. We're glad to know you enjoyed our comfy beds, though we apologize for any issues with our valet and want to assure you we've notified our team of your concerns. Rest assured, your input is vital and helps us ensure we're upholding our high-quality standards on every level. Thanks again, and we hope to welcome you back soon!Sincerely,Emery Manager

10/10 (非常に良い)

Cheryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Walking distance to stadium. The in house restaurant was very good. The staff is A .
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Cheryl,It is always a pleasure to hear from our guests, so thank you for taking the time to leave a review. We are glad that you appreciated our convenient location near the stadium and Giulia. Our team members will be delighted to know that they had a positive impact on your experience as well. Thank you for the perfect rating, and we look forward to welcoming you back again. Sincerely,Emery Manager

6/10 (普通)

Dan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The stay was fine, ate at the in-house restaurant and went to the bar. Great food and service. Room was average, nothing great and the ac/furnace made a “clunk” noise throughout the whole night…
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Dan,Thank you for being our guest recently. We're delighted you had the chance to dine with us, and we appreciate you mentioning our delicious fares and excellent service. Your feedback about the climate control system will be shared with maintenance to ensure everything functions as it should and any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope you enjoyed your time in Minneapolis. Sincerely,Emery Manager

10/10 (非常に良い)

Barbara

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Great restaurant and coffee shop
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Barbara,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed our restaurant and coffee shop. Our team strives to provide exceptional service and a welcoming atmosphere. We look forward to welcoming you back to Emery, Autograph Collection for another enjoyable visit.Sincerely,Emery Manager

10/10 (非常に良い)

Huimin

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice place and clean, will definitely order again next time
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Huimin,Thank you for your review and for giving us a perfect rating! We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,Emery Manager

10/10 (非常に良い)

Suheil Albert

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff on reception. The room is spacious and is styled very nicely. The lobby area is nice and lively. I’ve been to many hotels in the mid west, my visit at Emery was one if the best with no single complain.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Suheil,Thank you for your excellent review of Emery, Autograph Collection! We're delighted by all your kind compliments. It would be wonderful to welcome you back anytime.Sincerely,Emery Manager

10/10 (非常に良い)

Jesse

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was lovely!! Will stay there again for sure. The only way to improve it is to add vending machines, ice machines, and an ATM. Those certainly aren’t dealbreakers. The restaurant and coffee shop and buzz at the hotel were palpable. Looking forward to my next stay!
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Jesse,It was a pleasure hosting you at Emery, Autograph Collection! We're glad our onsite dining impressed you and that your overall stay was pleasant. Thank you for your suggestion for additional amenities. We'll keep your comments in mind, and we hope to see you again soon.Sincerely,Emery Manager

10/10 (非常に良い)

Rachel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Affordable price, beautiful building and rooms
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Rachel,Thank you for choosing Emery, Autograph Collection, and for taking the time to share your delightful, five-star review. We are thrilled you were impressed with our beautiful property and great value. It would be a pleasure to have you join us again someday.Sincerely,Emery Manager

10/10 (非常に良い)

kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Emery- try it!
The hotel is simply a wonderful experience. The decor modern and inviting, the layout and location are super convenient. Clean, comfortable with an excellent restaurant and coffee bar right indide. We will be back
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Kevin,It's always a pleasure to hear that our guests have had an enjoyable experience. We're thrilled to know that you appreciated our great location and decor, as well as our clean and comfortable accommodations. From all of us at Emery, Autograph Collection, thank you for sharing your positive rating, and we very much look forward to your return!Sincerely,Emery Manager

8/10 (良い)

Randolph

家族旅行
良かった点 : 清潔度
2023 年 12 月に 1 泊滞在

8/10 (良い)

April

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Rebecca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place
I really liked this hotel. Room was a little small, but no reason to have a huge room. Bathroom was a decent size. Staff was very helpful and courteous. I would definitely stay here again.
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Rebecca,Thank you so much for choosing to stay with us at Emery, Autograph Collection. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It was a pleasure to host you, and we hope to welcome you back soon.Sincerely,Emery Manager

6/10 (普通)

Randolph J

家族旅行
良かった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Kimberly A

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

8/10 (良い)

Joel

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Sue

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff at Hotel Emery
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for staying with us at Emery, Autograph Collection, and for your excellent review. We are pleased our team was able to provide such great service, and we look forward to seeing you again the next time you are in Minneapolis.Sincerely,Emery Manager

10/10 (非常に良い)

Amber

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel had great holiday charm!
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Amber,Thank you for joining us for the holiday season and for sharing your delightful five-star review. We are thrilled you enjoyed our beautiful decor and look forward to welcoming you back again to Emery, Autograph Collection.Sincerely,Emery Manager

10/10 (非常に良い)

George、Dallas

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was amazing and food at the hotel restaurant very good. Rooms were comfortable, but furnishings didn't feel rich -- not a drawback probably a 4-star room. Several good restaurants nearby and fun coffee shop in the hotel.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear George,Thank you for choosing Emery, Autograph Collection! We're glad our comfortable rooms, friendly staff, and delicious food impressed you, and we look forward to your next visit.Sincerely,Emery Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
My boyfriend and I booked the deluxe room, non-smoking option with a king size bed. The sheets and mattress of the bed was super comfortable and relaxing. Enough lighting throughout the room. The standing shower and bathroom floor and tiles were clean with no signs of mold. The carpet was clean and there was minimal dust. You can request a microwave brought to your room during check-in. My only thing to note is if you are traveling with a large amount of luggage, you may like to request a suite or larger room. Our room only had a small rounded table to eat comfortably, two smaller bed side tables and a closet by the door to hang coats and to put your luggage. There wasn't another drawer or cabinet to place additional items other than the bathroom counter. Upon check-in, someone offered us a tasting of local beer made by a brewery near the Mississippi River so that was a pleasant, unexpected surprise. Not sure if that will be a continuous offering or just something nice for the holiday season since we visited in December. Overall, would book a room again.
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 20 日)
Thank you for joining us at Emery, Autograph Collection. It was our pleasure to assign you a comfortable and clean room, and we're glad you enjoyed the special tasting at check-in! Our team hopes you return soon. Sincerely,Emery Manager

6/10 (普通)

Megan

良かった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Veronica

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
House keeping walked in on us at 7am and knocked again at 9:30am. In addition, front desk did not take our valet information or was prepared to give us our food voucher.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Veronica,Thank you for taking the time to share your honest thoughts. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience, as your valuable feedback helps us improve our processes and serve our guests better. It is our hope that you will give us another chance in the future to deliver a stay that reflects our true spirit of hospitality.Sincerely,Emery Manager

10/10 (非常に良い)

Emily

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

8/10 (良い)

Jennifer W.

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful updated building with palpable history
2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Jennifer,Thank you for choosing to stay with us at Emery, Autograph Collection. Our goal is to provide every guest with a wonderful experience, and we're thrilled you enjoyed your visit. If there was anything we could have done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Emery Manager

10/10 (非常に良い)

Ruthi、Oskaloosa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在

4/10 (不満)

Gloria、Yorba Linda

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Suite was old, dimly lit & noisy in the middle of the night. I was awakened by what sounded like a slamming door inside my suite twice. The property does not offer room service & only had one dinning option & a coffee shop.
2023 年 11 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Gloria,We always aim to provide an exceptional experience, so please don't hesitate to let us know if you encounter any issues while you're with us, especially things that are momentary, like unexpected noise. Rest assured, we are discussing your experience so we can improve our overall quality where possible, and we hope to welcome you back to Emery in the future.Sincerely,Emery Manager

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Jean

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Bruce

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Charles

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed at Emery for the Billy Joel concert and it was perfect. Close to US Bank stadium with a great little restaurant, bar, and on-site coffee shop. The hotel and rooms were clean and comfortable. I would stay again and recommend to others!
2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Charles,Thank you so much for your feedback on your stay at Emery, Autograph Collection! Our team was over the moon to hear that you enjoyed their service so much. It was wonderful to hear that not only did you enjoy the Billy Joel concert, but our service was fantastic as well. Hopefully, you choose to stay with us again for your next concert!Sincerely,Emery Manager

10/10 (非常に良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location for a stay if your destination is U.S.Bank Stadium! Very cool experience and decor!
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Jennifer,Thank you for your wonderful feedback on your stay with us at Emery, Autograph Collection! We were over the moon to hear that you were placed so close to the concert venue and that you enjoyed the decor we have up as well! Hopefully, you choose to stay with us when you go to your next concert! Sincerely,Emery Manager

10/10 (非常に良い)

LINDA、Rochester

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Jonathan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Ceyrena

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The interiors and restaurant of the hotel exceeded expectations. Service was outstanding. Getting coffee in the morning requires 30-45 minutes on the weekends so be prepared.
2023 年 10 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Ceyrean,Thank you for sharing your five-star review of Emery, Autograph Collection. We're thrilled the interiors and dining experiences impressed you and our service met your high standards. However, we're disappointed regarding your wait time for coffee, and we'll promptly look into streamlining our morning service. Your insights are invaluable, and we look forward to welcoming you back again!Sincerely,Emery Manager

10/10 (非常に良い)

Thomas

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 4 泊滞在

2/10 (非常に不満)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 4 泊滞在

10/10 (非常に良い)

Pattie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very eclectic and beautiful property. We will Definitely be back.
2023 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Pattie,It was wonderful having you as our guest recently! Thank you so much for your kind words about our lovely facility. We look forward to welcoming you back soon!Sincerely,Emery Manager

10/10 (非常に良い)

Christian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice environment inside
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 23 日)
Dear Christian,Thank you so much for choosing to stay with us at Emery, Autograph Collection. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. We'd love to read more about what made it so great. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Emery Manager

10/10 (非常に良い)

Kathryn

2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Thomas

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Annaliese

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 3 泊滞在

10/10 (非常に良い)

DANIEL

2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Lisa

家族旅行
良かった点 : 設備とサービス
The entire staff was amazing! We really enjoyed our conversations with Vinny. Excellent food and bar. While we did enjoy the coffee shop, the 30 minute lines were ridiculous.Need to figure out how to move things along during peak hours.
2023 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 11 日)
Dear Lisa,Our friendly staff truly enjoyed hosting you and will be glad you appreciated their exceptional service. Thank you for your suggestions for improvement. We'll keep your comments in mind, and we look forward to hosting you again at Emery, Autograph Collection!Sincerely,Emery Manager