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Surigao

「First of all, we had a hard time finding the address as it was not the exact location as shown in the website. Secondly, i have been calling the number from the website to confirm the exact location and when i got an answer, the lady was so rude-until i asked if it was the hotel’s number, she suddenly changed her tone of voice(so much of customer service/etiquette), then she did not update her email to confirm we booked for 2 family rooms; and lastly, the rooms smelled/reeking of smoke, light...

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シアルガオアイランドヴィラズ

4 / 10 不満

"We stayed in a Garden Room at this resort for five days. The morning sunlight and garden were both beautiful, and the breakfast offered a wide variety of delicious dishes. Since we had arranged airport transfer, the staff should have known our arrival time, but even after the 2:00 p.m. check-in time, we had to wait for about an hour. On the first day, we reported that the safe was broken, but unfortunately, no one came to repair it. There were also a couple of days when the room wasn’t cleaned despite our request for housekeeping before going out. Our room faced the road, and the noise from passing cars at night was sometimes noticeable. "