Milford Trailhead

The room was clean but that was about it. Breakfast was basically non existent, staff was no where to be found. We had to evacuate for two separate fire alarms during our one night stay. Staff never said a word to any of the guests about the inconvenience. It was close to Kings island, but I’ll never stay there again. They just don’t care.

I would not stay at this Hilton again. This hotel has to be one of the oldest and most poorly maintained Hilton properties where I have ever stayed. The front desk staff and concierge's customer service was a deep disappointment. The entire staff seemed oblivious to the substandard condition of the property which they matched with their substandard unprofessional and unresponsive attitudes. The bellhop complained - using profanity to me that he was tired and just wanted to go home because of the poorly run hotel operations. The entire hotel was dark and dingy. My room was dank and musty. The bathrooms had antiquated ceramic shower and bathtubs combinations that proved cumbersome to navigate. The worst aspect was that only one of six elevators worked which created unacceptable wait times. I had to brave the stairwell from the 20th floor twice in order to make my meetings on time. Due to the inoperable elevators, the stairwell became crowded, was very humid and became slippery and unsafe. Unfortunately, a patron slip and fell sustaining a serious laceration to her head. I felt unsafe and unattended to during my stay, but no other downtown Cincinnati hotel had vacancies as I needed to walk to the nearby Convention Center.