I hate to write bad reviews. I am writing this to help everyone going to Milan to avoid the terrible experience we had…
When you show up to the hotel, you are unable to get in at all and you are unable to speak to anyone to get in. By chance someone was exiting so we were able to enter the building, losing an hour waiting for the staff to give us instructions to enter our room. The room was filed with ants, spiders and we spotted roaches along the building, which was always accompanied by 2 homeless people who would drink at night and lay in front of the door in the morning. The room had a broker hair dryer & missing common items. You don’t have anyone professional to speak to. Upon checking out, we didn’t have anyone hold our luggage since there is no one on site— they instead referred us to a locker 30+ min away. When we asked for a 30 minute check out they said no. We later saw the cleaner and he tried to explain that they can’t allow a check out by showing messages he received from the staff. In that preview, we saw the staff sending messages to the cleaner telling him to make us check out early and they put laughing face emojis as if they were intentionally being extremely rude. This staff is extremely unprofessional, rude and can easily ruin your trip.
This is the worst hotel in all of Milan. The view looks better in the photos. Don’t get fooled like we did.
Save your time, energy and money and go to a hotel that deserves your money and service.