Dear Erika,Thank you for your wonderful review! We're delighted to hear that you had a great experience with our staff during your first stay at SLS LUX Brickell.Providing exceptional service and creating memorable moments for our guests is our top priority, and we're thrilled that our team went above and beyond to make your stay special. It's fantastic to hear that you enjoyed the welcome treat!We look forward to welcoming you back for many more memorable stays in the future.

Dear Katerina,We are deeply sorry to hear about the distressing experience you've encountered with your recent booking at our property. Your security and peace of mind are of utmost importance to us, and we regret that you had to go through such an ordeal.Please know that we take matters of guest safety and privacy very seriously. We are currently investigating this situation further and will work closely with Expedia to address any security breaches or unauthorized transactions promptly.We understand that this situation has left you feeling violated and upset, and we sincerely apologize for any inconvenience or distress it has caused. Our team is here to assist you in any way we can to resolve this matter and ensure that your concerns are addressed appropriately.If there is anything else we can do to assist you during this time, please do not hesitate to reach out to us directly. We appreciate your understanding and patience as we work to rectify this situation.

Dear Maylet,Thank you for reaching out regarding your deposit refund. We understand your concern, and we'd like to clarify our procedures regarding incidental holds.Typically, when a deposit is placed on your account at check-in for incidentals, it is released upon checkout. However, depending on your bank's policies, it may take 3-5 business days for the pending transaction to be fully released from your account.Rest assured, your deposit is not being held by the hotel beyond your stay. We have initiated the release process, but the timing of when the funds become available again is determined by your bank.If you have any further questions or concerns, please don't hesitate to contact us directly. We appreciate your understanding and patience in this matter.

¡Estimado Roberto,¡Gracias por tu excelente comentario! Nos alegra mucho saber que tu experiencia en SLS LUX Brickell fue positiva.Nuestro equipo se esfuerza por ofrecer un servicio excepcional y crear momentos memorables para nuestros huéspedes, y es gratificante saber que hemos cumplido con tus expectativas.Esperamos poder recibirte nuevamente en el futuro y seguir brindándote experiencias inolvidables.

Dear Ruben, We're absolutely thrilled to receive your glowing review of your stay at SLS LUX Brickell! Thank you so much for taking the time to share your experience.Our prime location and dedicated staff are indeed two aspects we take great pride in. It's fantastic to hear that our central location made exploring the city convenient for you, and that our team members were readily available and helpful throughout your stay.Your perfect rating means the world to us, and we couldn't be happier that you had such a wonderful experience. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future. Thank you for choosing SLS LUX Brickell!

Dear Khachik,Thank you so much for your outstanding 5/5 review! We're thrilled to hear that your experience at SLS LUX Brickell was so positive.Our team works tirelessly to provide exceptional service and create memorable moments for our guests, so it's incredibly rewarding to know that we met your expectations.We look forward to welcoming you back in the future and continuing to provide unforgettable experiences.

Dear Deena, We're thrilled to hear that your experience at SLS LUX Brickell was nothing short of exceptional. Providing top-notch service and creating memorable stays for our guests is what we strive for. We can't wait to welcome you back for another wonderful stay in the future!

Dear Michael,We appreciate you taking the time to share your feedback with us regarding your recent stay at SLS LUX Brickell. We sincerely apologize for any inconvenience you experienced due to the condition of the rooms. Maintaining the highest standards of comfort and quality is of utmost importance to us, and we regret if we fell short of your expectations in this regard. Please be assured that your comments will be shared with our maintenance team to address any issues promptly and ensure that our rooms meet the expectations of our guests.We value your input as it helps us identify areas for improvement, and we hope for the opportunity to welcome you back in the future to provide you with a more enjoyable stay. Thank you for bringing this matter to our attention.

Dear Jean-Pierre,We're thrilled to receive your glowing 5-star review! Thank you for choosing SLS LUX Brickell for your stay and for sharing your positive experience with us. We're delighted to hear that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back soon for another exceptional stay!

Dear Mohammad,We're absolutely delighted to read your 5/5 review of your recent stay at SLS LUX Brickell! Thank you for taking the time to share your experience with us.Our team works tirelessly to ensure our guests have a memorable stay, and we're thrilled to hear that you found them to be willing and helpful throughout your time with us. Additionally, we're glad that our prime location added to the convenience of your visit.Your feedback means the world to us, and we're grateful for your kind words and perfect rating. We can't wait to welcome you back for another exceptional stay in the future! Thank you for choosing SLS LUX Brickell.

Dear Anuar,Thank you so much for taking the time to share your wonderful experience at SLS LUX Brickell! We're thrilled to hear that you had a fantastic stay and that our prime downtown location made exploring the city and accessing the beach convenient for you.It's delightful to know that you found value in your stay and that our amenities met your expectations. Providing exceptional service and ensuring our guests feel comfortable is our top priority, so it's rewarding to receive your positive feedback regarding our staff and facilities.We truly appreciate your kind words and the perfect rating you've given us. It means a lot to our team to know that we've contributed to making your visit memorable. We look forward to welcoming you back for another exceptional experience in the future!

Dear Paula,We're thrilled to hear that you appreciated the clean decor during your stay at SLS LUX BRICKELL! Creating a comfortable and stylish environment for our guests is always a top priority for us. Thank you for taking the time to share your positive feedback, and we hope to welcome you back for another enjoyable stay soon!

Dear Karlene,Thank you for sharing your perfect 5/5 rating for SLS LUX BRICKELL on Expedia! We're thrilled to know that you had such a wonderful experience with us. Providing top-notch service and ensuring our guests feel truly valued is our utmost priority. Your feedback means a lot to us, and we can't wait to have the pleasure of welcoming you back for another exceptional stay soon!

Dear Valeria,Thank you so much for choosing SLS LUX Brickell for your stay and for taking the time to leave such a fantastic review! We're delighted to hear that you had a 5-star experience with us. It's our pleasure to provide exceptional service and amenities to our guests. We look forward to the opportunity to welcome you back again soon for another memorable stay!

Dear Scott,Thank you very much for your wonderful review! We're delighted to hear that you enjoyed your stay with us at SLS Lux Brickell and that you found our rooms to be beautiful and spacious. It's fantastic to know that our central location was convenient for you, putting you right in the heart of everything Brickell has to offer.We hope to have the pleasure of welcoming you back again soon for another memorable stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

Dear Lester,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at SLS LUX Brickell.Receiving a perfect score from you is truly rewarding for our team, and we're glad to have met or exceeded your expectations. We strive to provide exceptional service, luxurious accommodations, and memorable experiences for all our guests, and we're delighted that we could deliver that for you.We hope to have the pleasure of welcoming you back to SLS LUX Brickell in the near future for another outstanding stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

¡Estimado Rafael,¡Muchísimas gracias por su amable reseña! Nos alegra enormemente saber que disfrutó de nuestras instalaciones y ubicación durante su estadía en el hotel SLS LUX Brickell.En SLS LUX Brickell, nos esforzamos constantemente por ofrecer a nuestros huéspedes una experiencia inolvidable, desde nuestras instalaciones hasta nuestra ubicación privilegiada. Es maravilloso saber que hemos logrado cumplir con sus expectativas y que haya tenido una estadía placentera con nosotros.Agradecemos sinceramente su preferencia y esperamos tener el placer de recibirlo nuevamente en el futuro para ofrecerle otra experiencia excepcional.

Dear Pablo,Thank you so much for awarding SLS LUX BRICKELL a perfect score on Expedia! We're delighted to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is what we strive for. We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!

Dear Mary,Thank you for sharing your perfect rating and glowing review following your recent stay at SLS LUX Brickell. We are thrilled to hear that you had such a fantastic experience with us!It's our utmost priority to provide exceptional service and unforgettable moments for our guests, and we are delighted to know that we succeeded in doing so during your visit. Your satisfaction is truly our greatest reward.We look forward to welcoming you back for another five-star experience in the near future.

Dear Verenice,Thank you for sharing your positive experience at SLS Lux Brickell. We greatly appreciate your kind words regarding our staff's exceptional service and the beauty of our surrounding area. Our team takes pride in delivering personalized and attentive service to ensure that each guest has a memorable stay.We are delighted to hear that you found the area surrounding our hotel to be beautiful. Brickell is indeed a vibrant and picturesque neighborhood with plenty to explore and enjoy.Your feedback is truly valuable to us, and we are grateful for your support. We look forward to welcoming you back to SLS Lux Brickell for another wonderful stay in the future.

Dear Gilberto,Thank you for choosing to stay with us at SLS Lux Brickell and for taking the time to share your feedback. We are pleased to hear that your overall experience was positive, and we appreciate your rating of 4 out of 5.Your satisfaction is important to us, and we are glad to know that you enjoyed our hotel's amenities and services. We are constantly striving to provide the best possible experience for our guests, and your feedback helps us in our continuous efforts to improve.We hope to have the opportunity to welcome you back to SLS Lux Brickell in the future and provide you with an even more exceptional stay.

Dear Harsimran, thank you for staying with us and for taking the time to share your perfect score and such thoughful feedback! We are certain other guests will find your comments useful when decided where to stay during a trip to Miami. We look forward to seeing you back soon!

Dear Nagib, thank you for staying with us and for the perfect score! We appreciate you taking the time to share your feedback, and we are glad that you found our staff to be amazing, in particular Thalia. We will make sure she is aware of your kind words, and we hope to see you again soon!

Dear Carla,Thank you for rating us 5/5! We are thrilled to know that you had a great experience during your stay. Your positive feedback is greatly appreciated. We hope to have the pleasure of welcoming you back for another fantastic visit in the future.

Dear Raquel, Thank you for sharing your glowing feedback on your staycation at the SLS LUX! We are thrilled to hear that you loved every aspect of your experience with us.It's fantastic to know that our decor resonated with you and that the spaciousness of your room, complete with a variety of features, exceeded your expectations. We also take pride in maintaining a clean and welcoming environment, and we are delighted that you found the service to be impeccable!We also appreciate your taking the time to share the conveninence of being situated in the heart of Brickell, providing guests easy access to dining, shopping, and the metro mover station. We are happy to hear that you enjoyed exploring the vibrant surroundings of our neighborhood and that your experience was made that much better with the many fantastic restaurants nearby.All things said, your constructive feedback about the spa size is duly noted, and we appreciate your thoughtfulness. We are glad that despite this, you still had a great massage experience.All in all, thank you so very much for choosing us for your staycation, and we look forward to welcoming you back for another memorable experience at the SLS LUX!

Dear Melissa, thank you for staying with us and for the perfect score! We appreciate you taking the time to share your feedback, and we are glad you enjoyed the qualities of your room. We hope to see you again soon!

Dear Majed, Dear Jose Sergio,Thank you for taking the time to share your experience and award us a perfect 10/10 rating! We are overjoyed to learn that everything during your stay went fantastically. Your positive feedback is truly valuable to us, and we are thrilled to have played a part in making your experience exceptional. Our dedicated team works diligently to ensure that each guest has a memorable stay, and it brings a smile to our faces to know that we met your expectations. We look forward to the opportunity of welcoming you back for another wonderful stay in the future!

Dear Neena, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our rooms to be very clean and highly functional for your long stay. Our team takes pride in ensuring our guests have a comfortable stay, and we're glad to see their efforts reflected in your experience. It's also fantastic that our proximity to excellent food and shopping added to the convenience of your visit. We look forward to welcoming you back for another enjoyable stay!

Dear Erik, thank you for taking the time to share your feedback with us! We are delighted to hear that you enjoyed our ideal location in Brickell and that your stay was complemented by a spacious and well-appointed room. It's always rewarding to know that our guests had a positive experience. We appreciate your kind words and hope to welcome you back for another exceptional stay in the future!

Dear Andrew, thank you for taking the time to share your perfect score with us! We are glad to know you had a lovely stay, and we look forward to welcoming you back soon - cheers!

Dear marcelo manuel, thank you for taking the time to share your review with us. We apologize that your experience did not meet your expectations and for any inconvenience you encountered during your stay. Your insights are important to us, and we would appreciate the opportunity to discuss your concerns further. Should you be willing to discuss, please reach back out to us at your earliest convenience.

Dear Brad, thank you for taking the time to share your experience and for choosing the SLS LUX for your recent stay. We sincerely apologize for the noise disturbance on Tuesday night, which is unfortunately beyond our direct control as it originates from a nearby establishment. We're actively exploring solutions to the issue but we understand the inconvenience this can cause. Additionally, we appreciate your feedback on the breakfast restaurant hours and are considering adjustments. Your insights are valuable, and we hope for the opportunity to provide you with an improved stay in the future.

Dear Samantha, thank you for the perfect score! We appreciate you taking the time to share your experience and are glad you found our rooms beautiful and our property conveniently located. We look forward to welcoming you back soon - cheers!

Thank you for sharing your feedback, Sara. We're genuinely sorry to hear that your experience fell short of expectations. We value your input and would appreciate the opportunity to discuss your concerns further. Please feel free to reach out to us directly. Otherwise, we sincerely hope you find the right hotel to suit your needs should your travels bring you back to Miami.

Dear Kenneth, thank you for taking the time to grant us a perfect score! We appreciate the gesture, and we look forward to welcoming you back for another great stay!

Dear Philip, thank you for taking the time to share your positive feedback! We are glad to know you had a fantastic stay, and we look forward to welcoming you back for your next trip to Miami!

Dear Rosana, thank you so very much for the perfect score! We appreciate you taking the time to share your feedback with us, and we look forward to welcoming you back for another great stay!

Dear Andrew, thank you for taking the time to share your feedback. We appreciate your kind words about our fantastic location and our nice, spacious rooms. However, we apologize that the pool and bar did not meet your expectations. Your feedback is valuable to us, and we'll certainly consider it as we continue working towards enhancing the overall guest experience. We hope you'll consider staying with us again in the future, and we'll do our best to provide an even more satisfying experience.

Dear Joe, thank you for taking the time to rate us 5/5! We're thrilled to have met your expectations during your stay. We can't wait to have the pleasure of hosting you again.

Dear Adrian, thank you for trusting us with your last minute booking! We are glad to know that we surpassed your expectations and that you had a great stay - see you back soon!

Dear Nancy,Thank you for taking the time to share your feedback, and for your wonderful 5/5 rating! We're thrilled to hear that you found our hotel beautiful and that your room was both lovely and spacious. Our team is grateful for your kind words, and we're delighted that you had a positive overall experience.We apologize for the inconvenience you experienced with the breakfast order at the pool. Rest assured that we'll address this issue to ensure it doesn't happen again in the future. Your input is invaluable in helping us improve our services.We appreciate your understanding, and we look forward to the opportunity to welcome you back and provide you with an even better experience!

Dear Omari, Thank you so much for your kind words and the perfect 5/5 rating! We're thrilled to hear that you consider us the best in Brickell. Our team is dedicated to providing top-notch service and a great experience, and we're delighted to have met your expectations. We look forward to welcoming you back soon for another fantastic visit!

Dear Diego, your 5/5 review made our day! We're delighted that you had an excellent stay with us. Your feedback motivates us to keep providing top-notch service. Can't wait to see you again!

Dear Jona, we're thrilled to hear that your stay with us was an amazing experience! Our goal is to make every guest's stay special, and it's heartwarming to know we succeeded with your visit. Thank you for choosing us, and we can't wait to have the pleasure of hosting you again in the future.

Dear Anuradha, thank you for choosing to stay with us and for sharing your feedback! We're delighted you appreciated our clean, well-appointed rooms and friendly staff. We appreciate your thoughtful comments and will work on improving communication about in-room amenities and dining options. We hope to welcome you back soon!

Dear Ashley, we're overjoyed to receive your 5/5 review! It's fantastic to know that you had a great stay. We appreciate you taking the time to share your feedback, and hope to welcome you back soon for another memorable experience.

Dear Joana, we're thrilled to hear that you chose SLS LUX for your two-year anniversary celebration and that you had such a great stay! We apologize for the computer issue but are glad it was resolved. Our team takes pride in providing excellent service, and we're delighted you enjoyed your beautiful room and the stunning views. Thank you for choosing us, and we look forward to welcoming you back soon!

Thank you so much for your review! Hope to see you soon.

Dear Elizebeth, thank you for taking the time to share your perfect score with us. We are glad to know you had a lovely stay with us, and we look forward to your next visit!

Dear Elizabeth, thank you for taking the time to share your perfect review! We are glad to know you enjoyed your time here, and we look forward to your next visit!