ロビー

エレメント マイアミ ドラルの口コミ

3 out of 5
エレメント マイアミ ドラル
3285 NW 107th Avenue, Doral, FL

口コミ

8.6

非常に良い

評価 10 - 1002 件の口コミ中 549 件が非常に良い" "
評価 8 - 1002 件の口コミ中 278 件が良い" "
評価 6 - 1002 件の口コミ中 81 件が普通" "
評価 4 - 1002 件の口コミ中 42 件が不満" "
評価 2 - 1002 件の口コミ中 52 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Arianna、Fayetteville

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was perfect for what we needed. I'm definitely staying again here.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

James

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Well run clean hotel
2024 年 4 月に 4 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 5 月 15 日)
We are absolutely delighted to receive your perfect rating of 5 out of 5 on Expedia! Your satisfaction means the world to us

6/10 (普通)

Janine、Niefern.Öschelbronn

2024 年 4 月に 4 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your feedback. We noticed your 3 out of 5 rating on Expedia. We value your input and would appreciate more details on areas we can improve. Your satisfaction is important to us, and we hope to welcome you back for a better experience in the future

10/10 (非常に良い)

Angel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellen staff !!
2024 年 5 月に 1 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your positive feedback!

10/10 (非常に良い)

Eduardo Xavier、Quito

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Shopping places as Dolphin Mall o International Mall really close
2024 年 4 月に 6 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 5 月 9 日)
We're glad you found our location convenient for your shopping needs!

2/10 (非常に不満)

Carlos

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Didnt have the room we reserved and had to sleep on sofabed for 3 nights.
2024 年 5 月に 6 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 5 月 9 日)
We sincerely apologize for the inconvenience you experienced with your room reservation. We understand how frustrating it must have been to not have the room you reserved. Your comfort is our priority, and we regret any discomfort caused by having to use the sofa bed. Please know that we're taking steps to ensure this doesn't happen again in the future.

10/10 (非常に良い)

Robbin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Absolutely wonderful place to stay. I stayed in 3 different hotels on my vacation there and this was the last hotel of my vacation and I could not be happier with it. I will definitely return back to this hotel. Breakfast was great and staff was awesome.
2024 年 4 月に 5 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for your glowing review! We're thrilled to hear that your stay with us was absolutely wonderful and that you enjoyed our breakfast and staff. We appreciate your kind words and look forward to welcoming you back on your next visit.

10/10 (非常に良い)

FRANCISCO

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good choice for a quick trip to Miami
2024 年 4 月に 1 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 5 月 2 日)
We're thrilled to hear that you enjoyed your stay.

10/10 (非常に良い)

Xavier Alejandro、MIGUEL HIDALGO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ok
2024 年 4 月に 1 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for taking the time to share your feedback!

8/10 (良い)

Cristina

気になった点 : 施設のコンディションと設備
Las habitaciones huelen a comida … el extractor de la cocina se mete en las habitaciones
2024 年 4 月に 6 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the room odor and kitchen extractor. Your comfort is important to us, and we appreciate your understanding as we work to improve. We hope to welcome you back for a better experience in the future.

10/10 (非常に良い)

Bryan Cliford

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
all good
2024 年 4 月に 1 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for your positive feedback! We're glad to hear that you had an enjoyable stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience.

2/10 (非常に不満)

Ochemia

気になった点 : 清潔度、施設のコンディションと設備
I’m an Elite guest by Marriot and I was told due to my reservations happening via Expedia they couldn’t allow me the benefit of checking out late. The late check out is at noon. I was given a 12:30p check out which I found completely absurd. Even after I stated of my status I did not obtain the greeting of being welcomed back. This property use to be fabulous to stay at while on business and leisure. This will definitely be my last time as there was hair found on the floor of what’s suppose to have been a cleaned room. Old dated sunken sofa with stains on it. The staff was okay but I’ve witnessed far better that’s for sure.
2024 年 4 月に 1 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 4 月 16 日)
Certainly, here's a response to the review in English:Dear Guest We sincerely apologize for the experience you had during your recent stay with us. We deeply regret that we did not meet your expectations, particularly concerning the cleanliness of your room and the benefits associated with your Marriott Bonvoy Elite status.We take your feedback seriously and will work diligently with our housekeeping team to improve the quality of our services and prevent such issues from occurring in the future.Regarding the late check-out and the benefits of your Elite status, we understand your disappointment. To enjoy the exclusive benefits of Marriott Bonvoy, reservations must be made directly through the Marriott Bonvoy app. Unfortunately, on the day of your stay, we were fully booked, and the 12:30 PM late check-out was the best we could offer to honor your status, even though the reservation was made through a third-party company.Once again, we apologize for any inconvenience caused during your stay. We value your loyalty as an Elite member and hope to have the opportunity to enhance your experience in future visits.

8/10 (良い)

Nathalie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for taking the time to share your feedback with us.

10/10 (非常に良い)

Giovanna

2024 年 4 月に 4 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for your glowing review!

8/10 (良い)

julio

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very conveniente easy acces corteous and Friendly people.
2024 年 4 月に 7 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for your review! We hope to welcome you back again soon!

10/10 (非常に良い)

John

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Every was perfect I loved this hotel
2024 年 4 月に 2 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!

10/10 (非常に良い)

Martha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is a family hotel with all the comforts.
2024 年 4 月に 2 泊滞在
Element Miami Doral Teamからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for your feedback!

10/10 (非常に良い)

Luis、Santo Domingo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking space availability, good breakfast and friendly staff.
2024 年 3 月に 8 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 4 月 1 日)
We're delighted to hear that you appreciated our ample parking, delicious breakfast options, and the warm hospitality of our staff during your stay. Your feedback motivates us to maintain the high standards we strive for. Thank you for choosing our hotel, and we look forward to welcoming you back soon!

10/10 (非常に良い)

Raul

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was perfect.
2024 年 3 月に 2 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for your kind review! We're glad to hear that you had a positive experience. We hope to have the pleasure of welcoming you again in the future.

10/10 (非常に良い)

Arturo

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great front office staff, the breakfast team is amazing , cleanness is their strong angle
2024 年 3 月に 3 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for recognizing the excellence of our breakfast team; we'll be sure to pass on your compliments.

6/10 (普通)

Bhavin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The hotel was very nice and fancy. Really enjoyed it and my family feels the same. Rooms were spacious and comfortable. Breakfast had many nice options and staff were friendly. The only problem was I booked Element hotel because it showed EV Charging stations but at the hotel out of two, only one charging station is working. I wasn’t able to charge my car as every time one car would always be in place for charging. I had to go outside for charging and it caused me to pay extra. I am disappointed with the service.
2024 年 3 月に 3 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
We're delighted to hear that you and your family enjoyed your stay at our hotel! It's fantastic to know that you found the rooms spacious and comfortable, and that you appreciated the variety of options available at breakfast. However, we apologize for the inconvenience you experienced with the EV charging stations. We understand how frustrating it must have been to encounter this issue, and we're sorry for any inconvenience it caused you. Your feedback is valuable to us, and we'll work to address this concern to ensure a better experience for our guests in the future. Thank you for bringing it to our attention.

10/10 (非常に良い)

oussama

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2023 年 12 月に 8 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
We're honored by your review; thank you for choosing to stay with us.

10/10 (非常に良い)

Arturo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
We're grateful for your review; it means a lot to us

8/10 (良い)

Lisa

2024 年 2 月に 3 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you for taking the time to share your feedback!

10/10 (非常に良い)

shawna Sequoia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the Easy EV parking and large cooking area/kitchen.
2024 年 3 月に 4 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
Your feedback is invaluable to us; thank you for sharing your thoughts.

8/10 (良い)

Genesis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The only bad thing I could say was the ac in the room. It got hot at times even though we would turn it on.
2024 年 2 月に 3 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the AC in your room. Ensuring our guests' comfort is our top priority, and we regret that we fell short in this aspect during your stay. Your feedback is valuable to us, and we will address this issue promptly to ensure it doesn't occur in the future.

6/10 (普通)

Sang、Los Angeles

気になった点 : スタッフとサービス
Someone play game with the room for guest.
2024 年 2 月に 1 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
. Your feedback is important to us, and we strive to provide a safe and enjoyable experience for all our guests.

6/10 (普通)

Daniel

家族旅行
気になった点 : スタッフとサービス、客室の快適度
Hotel básico
Não limpam o quarto, precisa pedir pra limpar na recepção Pagar 26,00 pra parar o carro é um roubo A internet é muito lenta Boa localização, a 2,5km da entrada do complexo da a Disney Não tem carregador para carros elétricos. Café da manhã razoável
2024 年 2 月に 3 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we take it seriously. We will address the issues you mentioned with our housekeeping and parking services to ensure a more seamless experience for our guests. Regarding the internet speed, we will look into improving it for better guest satisfaction. We appreciate your recognition of our convenient location and breakfast offerings. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

8/10 (良い)

Edgardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelente ubicación, todo estaba limpio, el desayuno un poco decepcionante.
2024 年 2 月に 3 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
We're thrilled to hear that you enjoyed your interactions with our front office staff!

8/10 (良い)

Chris

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
We're grateful for your review; it means a lot to us.

4/10 (不満)

Tania

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When we got to Element hotel and did our initial check-in, the room assigned had only one bed and the reservation was for two. At front desk, Gadiel helped us and explained that the system had done an "upgrade" to a suite, which I was never informed of. Unfortunately, it was 4 of us, so that wasn't going to work. Very diligently, he verified at the Aloft hotel ( property is side by side to Element and walking distance) and not only got us a two bed room within minutes, but also went with us and did the check in process and took us to our room to verify that everything was fine. Since the hotels are part of the same chain, He's allowed to do that. Gadiel's excellent customer service is what made the difference in our stay. The first person that checked us in, could've verified the room type seeing that it was 4 of us and avoided the delay and back and forth. But once again, great customer service can turn around a guest's experience for the better!
2024 年 2 月に 1 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
We sincerely apologize for the inconvenience you experienced during your initial check-in. Thank you for acknowledging Gadiel's exceptional customer service in resolving the situation promptly and efficiently. We will address the issue to ensure a smoother check-in process for our guests in the future. Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a seamless and enjoyable stay on your next visit. Thank you for choosing Element hotel.

10/10 (非常に良い)

Fernando

2024 年 2 月に 3 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to share your feedback!

10/10 (非常に良い)

Randy

2024 年 2 月に 1 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
We're thrilled to hear that you enjoyed your interactions with our front office staff!

8/10 (良い)

Arturo

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
As always the staff in the breakfast area are the best, with a big smile and very caring, i would suggest putting a Tip jar for them. The staff at the check in counter in the mornings where very nice and always greeted us. The evening staff could use a bit more training in greeting and even responding to a greeting, specifically a gentleman with very short hair and beard, at one point we thought he was in a bad humor or something. This Hotel is doing great in everything else, we are very pleased and will continue to visit every time we go to Miami for business.
2024 年 1 月に 6 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
We're delighted to hear that you enjoyed your experience at our breakfast area and that our staff made a positive impression on you. Your suggestion about a tip jar for the breakfast staff is duly noted and will be considered. We appreciate your feedback regarding the check-in counter staff, and we'll address this matter with our team to ensure consistent service excellence throughout all shifts. Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit to Miami for business.

6/10 (普通)

ALEXANDER

家族旅行
良かった点 : 清潔度、スタッフとサービス
demasiado ruido del aire acondicionado
2024 年 1 月に 3 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
It's wonderful to receive such positive feedback; thank you very much!

10/10 (非常に良い)

Sharmin

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s actually nice.I like it .they’re service good!!!
2024 年 1 月に 4 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for sharing your positive feedback! We're glad to hear that you enjoyed your experience and found the service to be good. If there's anything specific you liked or if you have any suggestions for improvement, please feel free to let us know. We appreciate your support!

8/10 (良い)

Samuel

2024 年 1 月に 2 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to share your feedback!

10/10 (非常に良い)

Janice

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great size rooms. Friendly staff, close to shops and restaurants. I always enjoy my stay when I'm in town for work.
2024 年 1 月に 2 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for your feedback! We're delighted to hear that you enjoyed the spacious rooms, found our staff friendly, and appreciated the convenient location close to shops and restaurants. It's always a pleasure to host you during your work trips, and we look forward to welcoming you back again in the future!

10/10 (非常に良い)

francia Estefany mendez

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Muy buena experiencia , se duerme muy rico . Todo muy limpio. Volvería a hospedarme !
2024 年 1 月に 3 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
We're thrilled to hear that you had a great experience and enjoyed a restful night's sleep. Thank you for choosing to stay with us! We look forward to welcoming you back in the future. Your feedback is greatly appreciated!

8/10 (良い)

Marcus

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property and location. I would go therr again.
2024 年 1 月に 4 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for recognizing the excellence of our breakfast team; we'll be sure to pass on your compliments.

10/10 (非常に良い)

Gladys

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
Your feedback is invaluable to us; thank you for sharing your thoughts.

10/10 (非常に良い)

Noel Alexei

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ok
2024 年 1 月に 2 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to share your feedback!

8/10 (良い)

Naomi

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
C'était une très bonne expérience, le personnel est très professionnel. Petit bémol pour le restaurant par rapport au prix de 2 portions de frites à emporter (25$ les deux), prix un peu excessif à mon goût, dans la mesure où chaque portion n'etait pas copieuse du tout. J'ai payé quand même car j'avais pas d'autres options. Sinon je retournerai très volontiers dans cet hôtel.
2024 年 1 月に 2 泊滞在
Element Miami Doralからの返信 (投稿日 : 2024 年 3 月 27 日)
We're delighted to hear that you had a very good experience and found our staff to be professional. We appreciate your feedback regarding the pricing at the restaurant and will certainly take it into consideration for future improvements. Despite this, we're glad to know that you would happily return to our hotel. Thank you for sharing your thoughts with us!

8/10 (良い)

allison

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The property was fine. It's in a decent neighborhood lots to do around Doral. Our issue is that the water in the shower never got hot. It was luke warm at best -- but not even. I understand low flow faucets, but that should not mean I have to shower in tempid water. I was a one night stay, had it been longer I would have had to consider changing hotels.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Luis

家族旅行
良かった点 : 施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Flor

良かった点 : 施設のコンディションと設備
2024 年 1 月に 1 泊滞在

4/10 (不満)

Vanna

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I woke up to cockroach which I did draw to the attention of the front desk. I even have a picture of it as prove which I showed and was told I would be contacted by a manager. To date I have called back the hotel to speak with one, left a message and wasn’t called back. I intentional delayed writing a review to see what follow up will be done, ABSOLUTE FAILURE!
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Radames Melendez

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Marcos

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Big clean rooms, friendly staff. Really enjoyed my stay
2023 年 12 月に 1 泊滞在