ビーチの近く、ビーチタオル

アクア ホテル & スイーツの口コミ

3 out of 5
アクア ホテル & スイーツ
1530 Collins Ave, Miami Beach, FL

口コミ

8.0

とても良い

評価 10 - 1024 件の口コミ中 602 件が非常に良い" "
評価 8 - 1024 件の口コミ中 110 件が良い" "
評価 6 - 1024 件の口コミ中 93 件が普通" "
評価 4 - 1024 件の口コミ中 79 件が不満" "
評価 2 - 1024 件の口コミ中 140 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

7.8/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

Mizutani

出張
良かった点 : スタッフとサービス
施設は古いが、短期間の宿泊なら問題なし
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for your feedback. We appreciate very much your comment. We hope to upgrade our property in the near future to better serve our guests. We hope to host you again soon.

6/10 (普通)

yusuke

気になった点 : 施設のコンディションと設備
隣の音がめっちゃ聞こえる! それ以外は普通
2024 年 4 月に 3 泊滞在
Front Desk.からの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you choosing as your Hotel , We do our best to Prove a peaceful and comfortable environment for our guests is our top priority.

2/10 (非常に不満)

TOMOAKI

2023 年 4 月に 3 泊滞在
Praveenからの返信 (投稿日 : 2023 年 5 月 8 日)
Dear Tomoko,We apologize that your stay was less than extraordinary. This is certainly not up to our standards,We hope to have the pleasure of welcoming you back to re-experiencethe Aqua Hotel!Kind regards,Reservations Team

2/10 (非常に不満)

Yukari

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
全てが最悪。 ①朝食付きとあるのに、行ってみたらやってない。 ②ハウスキーピングが毎日ない。チェックアウト時にしかやらない。そのため、清掃員が掃除をしている時にタオル等を持って行き、自分で替えてもらえ、と言われた。 ③空調調節が劣悪。部屋のエアコンが壊れてしまい、激暑だった。けど、部屋も変えてくれない。 ④とにかく汚い。HPには良い写真しか載せて無いけど、現実は劣悪。 泊まるのは絶対おすすめしません。
2021 年 7 月に 4 泊滞在
Reservations Teamからの返信 (投稿日 : 2021 年 7 月 13 日)
Thank you for staying with us at Aqua Hotel & Suites. We apologize that you stay was less than extraordinary. This is certainly not up to our standards and it is feedback like yours which allows us to improve our hotel each day. We hope to have the pleasure of welcoming you back to re-experience Aqua Hotel & Suites

10/10 (非常に良い)

Gabriel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Buena opcion para estar unos días
2024 年 5 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 20 日)
Muchisimas gracias por su comentario! Es un placer haberlo tenido con nosotros. Ojala nos visiten en su proximo viaje a Miami Beach! Les deseamos un excelente dia.

10/10 (非常に良い)

Quentin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and friendly place. Parking is next door and cheap. Good access to miami beach
2024 年 5 月に 1 泊滞在
front deskからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you for choosing Aqua Hotel for your stay in Miami Beach! It was a pleasure having you with us, and we hope you enjoyed your time here. We are happy to know you enjoyed your time with us, thank you so much for your feedback!

10/10 (非常に良い)

Lorraine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk staff was polite and helpful. The hotel was convenient to the beach, restaurants and shopping. We had a great day there before our cruise.
2024 年 5 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 11 日)
Hello Lorraine, Thank you for your kind review, your opinion is very important for us .Looking forward welcoming you soon again. Have a lovely day ahead.Front Desk Team.

10/10 (非常に良い)

Robert

2024 年 4 月に 1 泊滞在
front deskからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you for choosing Aqua Hotel for your stay in Miami Beach! It was a pleasure having you with us, and we hope you enjoyed your time here. We are happy to know you enjoyed your time with us, thank you so much for your feedback!

4/10 (不満)

Gary

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Pictures and descriptions made the property look way nice than it was. Poor condition currently needs to be upgraded. No fridge in our room was a real problem.
2024 年 4 月に 2 泊滞在
Front deskからの返信 (投稿日 : 2024 年 4 月 27 日)
thank you for sharing your recently stayed .

10/10 (非常に良い)

Christine

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The staff was super friendly.
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you very much for your feedback! We will share this with our staff. We appreciate this, and hope to have you back in the near future.

8/10 (良い)

ashley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Gut
2024 年 4 月に 3 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for your review! We appreciate very much your kind words and hope to see you again soon.

2/10 (非常に不満)

Margarita

気になった点 : スタッフとサービス、施設のコンディションと設備
Th aqua os a very falsed advertised hotel. The web site says complimentary breakfast that was a lie. They offer ice and tap water "still water" they say. $120 resort fee I dont know why its not a resort felt more like a hostel. No privacy i heard every conversation in each room beside me. And $200 deposit for damages mind you the room looked damaged already peeling tub pealling paint broken bathroom door. They give you ice but no bucket the sink is your best bet. I will neverstay again and i hope expedia reimburses be with something. Because the AQUA IS EXTREMELY FALSE ADVERTISED!!!!
2024 年 4 月に 3 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for your feedback. We are disappointed to know that your stay did not go as expected. We will definitely take your opinion to better our services. Thank you for taking the time to let us know.

6/10 (普通)

Reshma

家族旅行
It’s close to a parking garage that was reasonably priced compared to some places and within walking distance to restaurants, beaches and activities. The hotel definitely needs an upgrade. Very old. The pictures were deceiving.
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello. We very much appreciate your feedback. We will definitely bring up your comment to management. We hope you can give us another opportunity in the future.

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No complaints. Shower was unimpressive.
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you so much for your feedback. We will look into the issues with the shower. We are hopeful that you can give us another opportunity in the future.

8/10 (良い)

Roberto

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Giusto rapporto qualità prezzo, camera grande, molto spartana, dovrebbero migliorare il bagno
2024 年 4 月に 7 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for your feedback! We value very much your opinion, and we are definitely working to improve our hotel. We hope to see you again soon.

2/10 (非常に不満)

Chiedu

2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 4 日)
Thanks for your feedback. We are saddened to know your stay did not go as expected. Please reach out to us if we can be of any assistance.

6/10 (普通)

Monica

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
There wasn’t any way to adjust the air and the windows didn’t have screens so we couldn’t leave them open. The room was very warm and stuffy. The bathroom lights and shower curtain rods were rusty, and there was brown stuff on the tile in the bathroom walls. The lighting in the room was terrible and the beds were mediocre. For nearly $300 a night I expected better. The staff were lovely and the lobby was welcoming.
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 13 日)
Hello and thank you for comment. Please note that the AC is controlled by front desk. You could've always let us know so that we may have assisted you.

10/10 (非常に良い)

Mireille

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is perfect: it is close to the beach and the restaurants
2024 年 4 月に 4 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 13 日)
We are so thankful for your positive feedback! We truly hope we can host you again in the future!

4/10 (不満)

Warren

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Well, though the staff was polite and friendly, the room was sparse, kind of bullet proof for party types i guess...you had to go to the front desk to change the temperature in your room, there was not even a cup in the room for water, the toilet was so low to the ground you had to kneel to use it. To top it all off, they said they served coffee in the lobby in the morning but apparently the coffee machine was broken for at least 2 days, not even a coffee voucher to appease the customer, they seem cheap.
2024 年 4 月に 2 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for your valuable review. We're delighted you appreciated the friendliness of our staff. Your insights are incredibly helpful, and we're grateful for your feedback. We're committed to using this information to make meaningful improvements that will enhance your experience with us. Your support is truly appreciated! Regards,

10/10 (非常に良い)

Yuki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for your feedback! We are very happy to know you enjoyed your stay with us. We hope to see you again soon!

8/10 (良い)

Pedro

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Aqua Hotel からの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for your fantastic review! Your appreciation means a lot to us, and we look forward to welcoming you back for more memorable stays in the future. Best regards,

4/10 (不満)

sue

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property was close to beach, eating and shopping. Property itself was very old. Electricity was out due to nearby construction.
2024 年 3 月に 1 泊滞在
Aqua Hotel からの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at our hotel. We strive to provide a comfortable and enjoyable stay for all our guests, and we are truly sorry that we fell short of your expectations on this occasion. We appreciate your candid feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

4/10 (不満)

NFN

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Aqua Hotel からの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you for your valuable review. Your insights are incredibly helpful, and we're grateful for your feedback.

8/10 (良い)

Malik

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for your fantastic review! Your appreciation means a lot to us, and we look forward to welcoming you back for more memorable stays in the future. Best regards

4/10 (不満)

Mirelly

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Too noisy, said that on the website that has parking getting there we had to pay 45 usd to park. If I had added that amount, I would have stayed in a better hotel. The noise of people drinking and shouting only stopped at 5:00 in the morning. At 9:00 you have to be awake because check out is at 11:00 in the morning. However, check in at 4:00 pm... I didn't like it and I don't recommend it
2024 年 3 月に 1 泊滞在
Aqua Hotel からの返信 (投稿日 : 2024 年 3 月 17 日)
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at our hotel. We understand how important a peaceful environment is for our guests, and we regret that you were disturbed by noise from neighboring rooms. Please know that we take such matters seriously and will be reviewing our policies and procedures to ensure a more comfortable stay for all our guests in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even better stay. Best Regards,

2/10 (非常に不満)

carlos、Shelton

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
room was mold issues and one staff was rude. New young guys appear an fixed the situation and he will move to other room
2024 年 1 月に 2 泊滞在
AquaHotelからの返信 (投稿日 : 2024 年 3 月 15 日)
We sincerely apologize for the disappointing experience you encountered during your stay at our hotel. Please be assured that we take these concerns very seriously and will immediately investigate and rectify these issues to ensure they do not recur in the future. We strive to provide a comfortable and enjoyable stay for all our guests, and we are truly sorry that we fell short of your expectations on this occasion. We appreciate your candid feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

4/10 (不満)

Alexandra

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk was friendly and helpful at check in but other hotel employees were not kind or helpful. I paid $46 for valet parking only to not be able to use my car the rest of the stay. “Valet” at this establishment means that they take it to a parking garage and you have to pay $46 more dollars any time you try to use the car. SCAM. Rooms are nothing great, minimal at best. Walls are PAPER THIN and we had neighbors up till 2-3AM and could hear them crystal clear. Basically we got no sleep. A different review said they had bedbugs. We woke up with a few red bites on our feet/ankles but didn’t see the bugs so can’t actually confirm. Read all the reviews on multiple websites. You can probably find somewhere better in the area. Would not recommend this place even if you are looking for something more affordable. Spend the money to stay somewhere better.
2024 年 3 月に 1 泊滞在
AquaHotelからの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you for your valuable review. Your insights are incredibly helpful, and we're grateful for your feedback. We sincerely apologize for the inconveniences you experienced during your stay at our hotel. We understand how important a peaceful environment is for our guests, and we regret that you were disturbed by noise from neighboring rooms. We're committed to using this information to make meaningful improvements that will enhance your experience with us. Your support is truly appreciated! Regards,

4/10 (不満)

latiya

気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
AquaHotelからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear, we strive to provide a comfortable and enjoyable stay for all our guests, and we are truly sorry that we fell short of your expectations on this occasion. We appreciate your candid feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. Regards

6/10 (普通)

Monica

良かった点 : スタッフとサービス
気になった点 : 清潔度
2024 年 3 月に 1 泊滞在
AquaHotelからの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you for your valuable review. Your insights are incredibly helpful, and we're grateful for your feedback. We're committed to using this information to make meaningful improvements that will enhance your experience with us. Your support is truly appreciated! Regards,

6/10 (普通)

Mohammad Shahriar

グループ旅行
No elevator, no air conditioner switch inside the room. Old style basin , poor quality soap & shampoo. No cupboard inside the room.
2024 年 3 月に 2 泊滞在
AquaHotelからの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you for your valuable review. Your insights are incredibly helpful, and we're grateful for your feedback. We're committed to using this information to make meaningful improvements that will enhance your experience with us. Your support is truly appreciated! Regards,

6/10 (普通)

Erika M

グループ旅行
気になった点 : 施設のコンディションと設備
Nice size, but they need to update bathroom and tv. No body length mirror. Great location but sketchy. The hostel next door made it uncomfortable to walk alone to hotel. A lot of hanging out. There’s no pool. No valet parking. Spent 200 extra in parking.
2024 年 3 月に 2 泊滞在
AquaHotelからの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you for your valuable review. Your insights are incredibly helpful, and we're grateful for your feedback. We're committed to using this information to make meaningful improvements that will enhance your experience with us. Your support is truly appreciated! Regards,

4/10 (不満)

Jordan

出張
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
1. The shower head was not working well at all 2. The walls are so thin I could literally hear my neighbors words clearly when they were having a conversation and I definitely heard them when they were being very loud. 3. I wasn’t able to change the thermostat. 4. Parking ended up costing $360 for 2 nights. 5. There was a window in the little kitchen area that had no curtain and lights outside the window so the room didn’t even get dark when I went to sleep.
2024 年 3 月に 2 泊滞在
AquaHotelからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at our hotel. We understand how important a peaceful environment is for our guests. We'll certainly look into improving this aspect you mention to ensure a more enjoyable experience for our guests in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even better stay Best Regards,

2/10 (非常に不満)

Fabiana

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Horrible place! Nothing like the pictures, cheap motel kind
2024 年 2 月に 6 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 3 月 15 日)
We sincerely apologize for the disappointing experience you encountered during your stay at our hotel. Please be assured that we take these concerns very seriously and will immediately investigate and rectify these issues to ensure they do not recur in the future. We strive to provide a comfortable and enjoyable stay for all our guests, and we are truly sorry that we fell short of your expectations on this occasion. We appreciate your candid feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

8/10 (良い)

Armando

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good option for the cost.
2024 年 2 月に 1 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Armando, your concise feedback is greatly appreciated. We look forward to hosting you again and providing another wonderful experience. If there's anything specific you'd like for your next stay, feel free to let us know. We appreciate your support! Best Regards.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
They need coffee makers
2024 年 2 月に 3 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for your fantastic review! Your appreciation means a lot to us, and we look forward to welcoming you back for more memorable stays in the future. Best regards,

8/10 (良い)

Darryl

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Nice hotel for the price point. Basic items and room, but super friendly staff. I was only here for a short layover but I would stay here again.
2024 年 2 月に 1 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for your positive feedback! We're delighted you appreciated the friendliness of our staff. We look forward to hosting you again and providing another wonderful experience. If there's anything specific you'd like for your next stay, feel free to let us know. We appreciate your support! Best Regards.

8/10 (良い)

Jolene

2024 年 2 月に 2 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 2 月 23 日)
Your concise feedback is greatly appreciated! We look forward to welcoming you back soon, we appreciate your support! Best Regards.

4/10 (不満)

Bradley

良かった点 : 清潔度
気になった点 : 客室の快適度
Nice hotel, but no AC control
Hotel was nice and the staff was friendly but you had to go to the front desk for them to turn the air up or down, there was no way to control the temperature in the room. This was a very big inconvenience.
2024 年 2 月に 1 泊滞在
Aqua Hotel からの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for your review and for highlighting the friendliness of our staff! We're sorry to hear that the AC did not meet your expectations during your stay. We understand the importance of a comfortable experience and apologize for any inconvenience caused. We'll certainly look into improving this aspect you mention to ensure a more enjoyable experience for our guests in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even better stay Best Regards,

8/10 (良い)

Annegret

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Es war alles zu unserer Zufriedenheit
2024 年 2 月に 2 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for your positive feedback! We're delighted that everything was as you expected! We look forward to hosting you again and providing another wonderful experience. If there's anything specific you'd like for your next stay, feel free to let us know. We appreciate your support! Best Regards.

2/10 (非常に不満)

Aylin

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Staff were really friendly, however the only reason that I gave 1 start is because, the place was really uncomfortable and unsafe.The door was really hard to close so we didn’t know if it was close or not.Another thing my sister had spend only one night which was really only a couple of hours and I came in next morning we went to get breakfast and once we came back we notice someone was on the room which was room service .It might be a policy of the hotel, but again it was just a couple of hours that we had spend there and room service came in while we were gone which it was uncomfortable since we never requested room service or were notified that there would be room service next morning.Beds are uncomfortable and room is dirty. If you reserve just be aware on room service next morning since I felt that they should notify you in advance since you are paying for the room and shouldn’t feel unsafe with your stuff when your not there.
2024 年 2 月に 2 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for your review and for highlighting the friendliness of our staff! We're sorry to hear that you find the place unsafe and uncomfortable. We understand the importance of a comfortable experience and apologize for any inconvenience caused. We'll certainly look into improving this aspect you mention to ensure a more enjoyable experience for our guests in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even better stay Best Regards,

6/10 (普通)

Richard

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
It's a great location
The location is spectacular and the linen was clean but amenities are sparse. No pool, no coffee and no slippers. Beds are, ok. Parking was no issue- multiple lots within a block. Ours was $20 for 24hrs or less.
2024 年 2 月に 1 泊滞在
Aqua Miami からの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for your positive feedback! We're delighted you appreciated our excellent location and our cleanliness. We look forward to hosting you again and providing another wonderful experience. We'll certainly look into improving this aspect you mention to ensure a more enjoyable experience for our guests in the future. We appreciate your support! Best Regards.

10/10 (非常に良い)

Samantha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
Aqua Hotel からの返信 (投稿日 : 2024 年 2 月 17 日)
We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even better stay !Best Regards,

8/10 (良い)

Andre

家族旅行
気になった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for your valuable review. Your support is truly appreciated! Regards,

8/10 (良い)

Pekka

2024 年 1 月に 3 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for your positive feedback! We look forward to hosting you again and providing another wonderful experience. If there's anything specific you'd like for your next stay, feel free to let us know. We appreciate your support! Best Regards.

2/10 (非常に不満)

Simen

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ikke bo her
Dette må være det mest slitne hotellet i hele Miami. Hadde med stor fordel unngått dette «hotellet». Ingen AC, gikk ikke å åpne vinduer og dusjen var ødelagt 😊
2024 年 1 月に 1 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 2 月 15 日)
We sincerely apologize for the disappointing experience you encountered during your stay at our hotel. Please be assured that we take these concerns very seriously and will immediately investigate and rectify these issues to ensure they do not recur in the future. We strive to provide a comfortable and enjoyable stay for all our guests, and we are truly sorry that we fell short of your expectations on this occasion. We appreciate your candid feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

8/10 (良い)

CarolAnne

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Adelin

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for awarding us the highest score! We appreciate your feedback and are delighted to hear that you had a positive experience with us. We look forward to welcoming you back in the future.

10/10 (非常に良い)

Holly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Clean and quiet. Close to the beach, shopping and food. Desk staff was super friendly and helpful. The safe didn’t work but no huge deal.
2024 年 1 月に 2 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for your positive feedback! We're delighted you appreciated our excellent location and the friendliness of our staff. We look forward to hosting you again and providing another wonderful experience. If there's anything specific you'd like for your next stay, feel free to let us know. We appreciate your support! Best Regards.

4/10 (不満)

LaTonia

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Will not stay here again. No parking. No elevator. No coffee. Not inviting or comfortable. Very loud banging and yelling.
2024 年 1 月に 1 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 2 月 15 日)
We sincerely apologize for the disappointing experience you encountered during your stay at our hotel. We strive to provide a comfortable and enjoyable stay for all our guests, and we are truly sorry that we fell short of your expectations on this occasion. We appreciate your candid feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

4/10 (不満)

LaTonia

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Extremely outdated, dirty, no parking, no shuttle, old appliances, beds are very low to the floor and not comfortable. No pool or lounge chairs, no elevator only stairs, no coffee or snacks in the morning. If you want cheap no frills for a few hours sleep you might like it. We did not and will not return.
2024 年 1 月に 1 泊滞在
Aqua Hotelからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for your valuable review. Your insights are incredibly helpful, and we're grateful for your feedback. We're committed to using this information to make meaningful improvements that will enhance your experience with us. Your support is truly appreciated! Regards