The Pick up they told me 10 minutes it took 25 for they to pick me up, then for the drop off was there on time I was the only person, front desk told me that they tried to call me but that never happened, so no shuttle in the morning, hotel not bad the only thing it was the shower dirty, but the airport shuttle service is very poor. Seems that front desk people, don’t want to do their job, this was Saturday morning.