ロビー

ホテル ニア オートグラフ コレクションの口コミ

4.5 out of 5
ホテル ニア オートグラフ コレクション
200 Independence Drive, Menlo Park, CA

口コミ

9.0

とても素晴らしい

評価 10 - 417 件の口コミ中 274 件が非常に良い" "
評価 8 - 417 件の口コミ中 85 件が良い" "
評価 6 - 417 件の口コミ中 28 件が普通" "
評価 4 - 417 件の口コミ中 13 件が不満" "
評価 2 - 417 件の口コミ中 17 件が非常に不満" "

9.6/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

9.4/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
子誰で2泊しましたが大満足です
2019 年 9 月に 2 泊滞在
MPからの返信 (投稿日 : 2019 年 11 月 15 日)
Thank you so much for taking the time. We shall see you soon!

8/10 (良い)

ZEV

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Alvaro からの返信 (投稿日 : 2024 年 5 月 21 日)
Zev, Thank you so much for feedback !

6/10 (普通)

Haidee

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Bill (Assistant Front Office Manager)からの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for the review! We appreciate your business!

10/10 (非常に良い)

Stacy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Gorgeous property.
2024 年 5 月に 2 泊滞在
Billからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Stacy, Thank you for the great review! We appreciate you staying with us! We hope to welcome you again soon!Best,

10/10 (非常に良い)

Sadia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very chic hotel.
2024 年 4 月に 1 泊滞在
Alvaro からの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you so much Sadia, I hope you come back soon !Thank you

10/10 (非常に良い)

Joan

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel, large rooms, great stay!
2024 年 3 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Joan,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 (良い)

Michael

2024 年 3 月に 1 泊滞在
Alvaro からの返信 (投稿日 : 2024 年 4 月 3 日)
Hi,Michael thank you so much for staying with us !

6/10 (普通)

adam

出張
良かった点 : スタッフとサービス、設備とサービス
Property was nice, staff was good, room was end coner and very poor HVAC that would blow in your face while in bed. Room was worn and the shower wasent cleaned when I got there.
2024 年 1 月に 4 泊滞在
Alvaro からの返信 (投稿日 : 2024 年 2 月 6 日)
Good morning Adam,Thank you so much for your feedback and we do apologize for the HVAC issues. I will have the team to inspect and do proper repairs to this rooms. Thank you so much for time Adam and I hope we can have you back at the Hotel in the near future !

10/10 (非常に良い)

jim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Alvaro からの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for your feedback Jim

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Alvaro からの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you so much for your feedback !

10/10 (非常に良い)

Heather

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Alvaro からの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you so much for your feedback Heather

10/10 (非常に良い)

Tiffany

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Billからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you so much for your feedback!

10/10 (非常に良い)

Ying chih

2023 年 11 月に 3 泊滞在
Alvaro からの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you so much for your feedback !

10/10 (非常に良い)

debbie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff and the property were top notch Hotel Nia is modern, clean and the staff was helpful, so friendly and it was. Great experience
2023 年 11 月に 4 泊滞在
Billからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you so much for your feedback!

10/10 (非常に良い)

Antoine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
If you’re looking a modern hotel in a safe and quiet location choose this hotel.
2023 年 11 月に 3 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 11 月 8 日)
Dear Antoine,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Victoria、Redwood City

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the grounds outside of the hotel. I loved all the California native plants and the repurposed building materials used through hotel. As well as they aesthetic.it’s a bit out of my normal price range, but I got lucky and you guys had a sale so I finally got to come check you out. I live locally but enjoy getting sone time to myself for relaxation. Hotel Nia did not disappoint. Hope to be back for a visit sooner rather than later. Loved everything about my stay.
2023 年 9 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 11 月 8 日)
Dear Victoria,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Suzie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Love it
Really nice staff. Really clean rooms and they clean and change sheets daily.
2023 年 11 月に 2 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 11 月 8 日)
Dear Suzie,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Kemahni

This hotel is very beautiful. I personally enjoyed my stay. The staff was very helpful and accommodating. The pool is very relaxing and spacious. You’re able to sign into your netflix account if you would like an enjoy your shows. The set up of the room is extremely inviting. The only thing that bothered me is that there weren’t many areas to hang my towels/bathing suit in the bathroom so as you can see this is a great place to stay. I would definitely come again.
2023 年 10 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 10 月 22 日)
Dear __[INSERT GUEST NAME]__,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pretty hotel Nice personal Beautiful areas patio
2023 年 10 月に 1 泊滞在
Billからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Jose,On behalf of the entire hotel team, I want to thank you for sharing your experience.We hope to welcome you again soon.

8/10 (良い)

Brenda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was so lovely. Check in and out was very easy. The room was beautiful, we had a corner balcony room. Would have been nicer to have a higher room but no complaints. It was so nice to have a bar, restaurant and cafe in the same hotel, however, it was severely understaffed at the bar. When we went to sit down, the server reluctantly sat us and said “there’s a wait, we aren’t trying to serve anyone”. When we said we were just having drinks he said “I guess that’s fine”. I could see the manager having to do service recovery with several other guests who had either been waiting on service or their food was bad. My husband went to bar and waited 30 min for a drink. One bartender who was so slow. He really needed more support. We decided to order the charcuterie plate to go and when we got to the room it was two pieces of cheese a few slices of meat, 6 almonds and 4 slices of baguette. For $31 plus tip? My husband went back down to return it, which they offered to refund and keep. But I couldn’t believe how disappointing that experience was. For a Saturday too. Lunch and coffee service the next day was fine. Just wish our only night away from our son offered a better experience at the bar. Would definitely stay again, just take more bottles for the room.
2023 年 10 月に 1 泊滞在
Billからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Brenda,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team. I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 (良い)

Claudia

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Stay for Family Weekend at Menlo Collegre
Stay was okay. My hotel room had a smell, like the carpet needed to be cleaned.
2023 年 10 月に 2 泊滞在
Billからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Claudia, I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your experience has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

6/10 (普通)

brendan

良かった点 : 清潔度、施設のコンディションと設備
Overall the stay was good. There are no amenities near by. I also found it a little off that the cleaning staff empties our bags and hung up all of our clothes. To me it felt a little invasive. There is only valet parking and you may have to wait a while to get your car. We placed the request for our car and had to wait outside for 20 minutes for them to bring it around
2023 年 9 月に 2 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 10 月 9 日)
Dear Brendan,Thank you for taking the time to let us know about your experience while staying with us. Your experience below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the department leadership team to ensure the necessary guidelines are in from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 (非常に良い)

wade

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 10 月 9 日)
Dear Wade,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 (非常に良い)

Angela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Angela,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

6/10 (普通)

Nancy

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
50/50
Decided to go here for my daughters 11th bday. Lailani was amazing, pool was nice, went to the restaurant at night, great service. I wish we noticed the gratuity was included at dinner, we ended up paying a 20% tip twice. Sunday morning was bad, short staff at the restaurant, we waited about 20min, no help, then a couple walks right in & they got helped instantly, adding to our (& other customers waiting) frustrations. The guy behind us said he’d been waiting 20min for just a coffee. So we took our order “to go” and whoever made the chai latte clearly wasn’t a barista, it was beyond extremely hot, far above the serving temperature. My kiddo cried because she burned herself. And when valet brought my car it now has a check engine light that it never had before. I’ve stayed here before they didn’t have valet before. So I had no choice but to use valet, & when I told the valet about it, all he said was, “we’re not held responsible” so overall, some moments were great, some were bad. Side note, Calil (manager) removed $50 from the burning chai tea incident, but valet parking alone costs $37, I paid $301.81 for the room & dinner was over $400.
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Sam

2023 年 8 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 9 月 7 日)
Dear Sam,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Jaymes

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect
Staff was amazing and the property is beautiful. The beds are luxurious and every attention to detail was paid careful attention too
2023 年 8 月に 2 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Jaymes,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 (不満)

Esteban

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Property is great and ambiance, unfortunately every-time I have stayed there they have over charged me or duplicated service charges. This last time I had chargers to my account that were not mine from the restaurant and coffee service. Even though they said have receipts when they showed me the signature it was not even my room number. I have to check my charges every time before I leave.
2023 年 7 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 7 月 26 日)
Dear Esteban,We deeply apologize for the recurring billing issues you've encountered during your stays with us. This is certainly not the experience we want for our valued guests. We take your concerns seriously and are investigating the matter. Your satisfaction is crucial to us, and we'll work to rectify the situation.Please consider giving us another opportunity to provide you with the outstanding experience you deserve.Sincerely,

10/10 (非常に良い)

Evelyn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在
Alvaro からの返信 (投稿日 : 2023 年 7 月 24 日)
Dear EvelynOn behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Deborah

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Alvaro からの返信 (投稿日 : 2023 年 7 月 24 日)
Dear DeborahOn behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 (良い)

Pawel、Roselle

2023 年 7 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 9 月 7 日)
Dear Pawel,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 (良い)

Mila

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
NIA has a big outdoor area and so as the swimming pool. Good for family staycation. Except the restaurant has limited foods to offer, should have variety of foods.
2023 年 7 月に 1 泊滞在
Alvaro からの返信 (投稿日 : 2023 年 7 月 5 日)
Dear Mila,Thank you so much for choosing Hotel Nia. It is great to hear good feedback about our outdoor facilities. Thank you so much for staying with us.

4/10 (不満)

Brandon

2023 年 6 月に 4 泊滞在
Alvaro からの返信 (投稿日 : 2023 年 7 月 5 日)
Dear Brandon,Thank you so much for choosing Hotel Nia. We would love to hear some feedback about prior stay and how we can improve to reach 10 next time. Thank you.

10/10 (非常に良い)

Cindy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like everything! Thanks!
2023 年 6 月に 2 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 6 月 27 日)
Dear Cindy, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 (非常に良い)

Tamra

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Service, property, room, and pool are AMAZING!
2023 年 6 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 6 月 5 日)
Dear Tamra,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2023 年 5 月に 2 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Maria,Thank you for your positive review! We are delighted to hear that you had an excellent stay at our hotel. Your feedback is truly appreciated, and we hope to have the pleasure of hosting you again in the future. Best regards,

10/10 (非常に良い)

sherrie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Super clean quiet modern and new hotel. Very soft bed, nice dining and wine options. friendly staff from valet, to check in, to room service all very well trained. I highly recommend. Area is primarily business' in the surrounding area so not walkable to town, however the restaurant in the hotel is very good. It also has a nice cafe for morning coffee and breakfast
2023 年 5 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 5 月 29 日)
Dear Sherrie,Thank you for your positive review! We are delighted to hear that you had an excellent stay at our hotel. Your feedback is truly appreciated, and we hope to have the pleasure of hosting you again in the future.Best regards,

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 5 月 29 日)
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

8/10 (良い)

Felipe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel, room service was great and so was the food. Room was very well put together and comfortable. Would definitely stay here again.
2023 年 5 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 5 月 28 日)
Dear Felipe,Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay at our hotel. Your kind words mean a lot to us, and we appreciate your positive feedback. We hope to welcome you back soon for another great experience.

10/10 (非常に良い)

Deborah

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Beautiful modern hotel!
Beautiful modern hotel with lots of fun, smart design elements. Valet parking only, which was a bit expensive. Very convenient to the freeway. Awesome pool area. Would love to stay again!
2023 年 5 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 5 月 28 日)
Dear Deborah,Thank you for your delightful review! We're thrilled to hear that you had a fantastic stay with us. Your kind words mean the world to us. We look forward to welcoming you back soon!Best regards,

2/10 (非常に不満)

James

2023 年 5 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 5 月 28 日)
Dear James,We deeply regret to hear about your disappointing experience at our hotel. We apologize for any inconvenience caused and assure you that we take your feedback seriously. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 (非常に良い)

Laura

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We had a great time. The pool was and restaurant were wondering and the room was clean and relaxing.
2023 年 5 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 5 月 28 日)
Dear Laura,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Indra H

2023 年 4 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Indra,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Barney、Los Angeles

2023 年 4 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 5 月 28 日)
Dear Barney,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Mehmet

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great facility, very clean and modern. Area is not walkable though.
2023 年 4 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 4 月 17 日)
Dear Mehmet,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership team as a way of celebrating the great guest experiences we delivered.We hope to welcome you again soon.

10/10 (非常に良い)

Ashish

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful property in the middle of Silicon Valley
This is a fabulous property in the middle of Silicon Valley. Highly recommend it if you want to stay at a clean place that has good amenities.
2023 年 4 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 4 月 16 日)
Dear Ashish,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Annie Chi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was very clean and new. Loved our stay!
2023 年 4 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 4 月 10 日)
Dear Annie Chi,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Andrea

2023 年 3 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 4 月 10 日)
On behalf of the entire our team, we would like to express our sincerest gratitude for choosing to stay with us and for taking the time to share your positive feedback.Thank you for choosing Hotel Nia as your home away from home, and we look forward to welcoming you back in the near future.

10/10 (非常に良い)

daugherty

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loved it!
everyone was very nice and professional. went out of way to offer free water which is a small thing but goes a long way!
2023 年 3 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 4 月 10 日)
Dear Daugherty,Your kind words are a testament to the hard work and dedication of our team, and we will be sure to share your feedback with them. It is our goal to make every guest feel valued and appreciated, and we are thrilled to hear that we succeeded in doing so during your stay.We hope to welcome you again soon.

6/10 (普通)

Kristen

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
They could not find my reservation even though I paid in full and had hotel.com confirmation number?
2023 年 3 月に 1 泊滞在
Metin C.からの返信 (投稿日 : 2023 年 4 月 10 日)
Dear Kristen,Thank you for choosing to stay with us. Your experience is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with our leadership team, so we can do our best to ensure this does not occur again.