At one time this was an immaculate hotel. So many upgrades are needed. Front desk was awesome. They were extremely nice and respectful. Housekeeping needs to be replaced. Window seals in room were extremely dusty as my allergies were at an all time high. Flat sheet used as a fitted sheet on the bed. Bathroom sink clogged and room phone didn't work as it was needed once to call guest services but instead had to go downstairs to complete my request. Maintenance manager needs to go expeditiously. He is rude and came at a late hour. He was not dressed as he represented the hotel but as if he was about to go out for the night. When I opened the door he didn't introduce himself as a worker so asked "how can I help?" . His rudeness came at an all time high. At that point I told him his services were not needed because we had already been there for two days so he can come back the next day to assure the next guest have a better experience. I used to love this hotel but I will not be back.
Schrader
2025 年 7 月に 2 泊滞在
6/10
So first the staff had excellent customer service. However, the carpet in the room I stayed in had lots of stains. There was lipstick on one the glasses. There was visible dirt and dust in several areas. The breakfast was minimal. No bacon, no non dairy options for milk. There are no ice machines, you have to come downstairs. There was also a dent or some type instability in the floor of my room.
Jasmine
2025 年 7 月に 2 泊滞在
10/10
It was clean
Staff was very friendly and helpful
Ron
Latoya
2025 年 7 月に 1 泊滞在
10/10
Very good price for downtown Memphis
Rocio
2025 年 7 月に 1 泊滞在
8/10
The hotel was very unique with a classy twist. Friendly staff. The roof top was nice. What I didn't like was not having a bigger bar and grill in the hotel. I will definitely stay there again and again.
Anniace
2025 年 7 月に 2 泊滞在
10/10
The property was clean everything worked in the room. The staff was kind and welcoming.
cristina
2025 年 7 月に 5 泊滞在
2/10
Hello,
Just a few things about my room; carpet has numerous spots and needs cleaning, the refrigerator door has what looks like the letter "G" scraped on it and on the night stand closes to the bathroom looks as if someone put a cigarette out on it.
Also the shower wasn't clean at all, so I was unable to shower.
I was disappointed in the room. I have photos as well
Thank you for your time.
Jimmie
2025 年 7 月に 1 泊滞在
10/10
Staff was exceptionally attentive and the area was super convenient to walk. Great views of the river as well! As a solo traveler, I felt cared for and safe.
Sage
2025 年 7 月に 5 泊滞在
10/10
The service and facilities were excellent
Wayne
2025 年 7 月に 4 泊滞在
10/10
Property is excellent. Surrounding area is downtown dirty.
Bernard
2025 年 7 月に 2 泊滞在
6/10
Staff was amazing but room and hotel look nothing like pictures. Air conditioner in room didn't work well, staff did offer to move us. Carpet in room was stained and we found an old tator tot under the bed. Location was good and again, staff was amazing and the reason I am giving three stars! Would not stay here again.
Aimee
2025 年 7 月に 1 泊滞在
10/10
Staff (Eboni) was very helpful and courteous checking in.
Diane
2025 年 7 月に 1 泊滞在
10/10
Excellent customer service!!!! The rooms were nice & clean. Will definitely stay there again!
Martinique
2025 年 7 月に 2 泊滞在
10/10
Loved the entire place. Friendly service
Shelby
2025 年 6 月に 1 泊滞在
10/10
The hotel was in a great location with great restaurants and bars at walking distance. Hotel Staff was very nice.
Carpets could use a cleaning but overall a nice place to stay.
brenda
2025 年 7 月に 1 泊滞在
4/10
No coffee machines and no room cleaning unless requested
Rendy
2025 年 7 月に 2 泊滞在
6/10
The location is great but the hotel is just okay. The carpet in the hotel is extremely dirty and needs to be replaced. The lighting in the room could be better.
Phyllis
2025 年 7 月に 4 泊滞在
8/10
The staff was wonderful! Deidreck and Eboni are God sent. They helped me and my young children from time we checked in up until we left.
Jaidene
2025 年 7 月に 2 泊滞在
10/10
They always know us by name and always accommodating, greeting you with a smile.
Donald
2025 年 7 月に 2 泊滞在
2/10
Unethical staff..my iPad was stolen and was traced to an apartment complex in Memphis. We stayed one night only and this happened. Called the hotel to inform them of this and was told that the GM was out for the week and didn’t want to deal with it so for me to file a police report which I did. There is no breakfast buffet..it’s your standard hotel breakfast which I was also double charged but am pending to receive the credit that was issued back to me. Overall, just an unsafe and unpleasant experience and I can’t recommend this hotel unless you’re willing to take that chance of your personal belongings being stolen.
Victor
2025 年 7 月に 1 泊滞在
10/10
Lovely property. Great staff and wonderful breakfast. Short walk to Beale street.
Ernest
2025 年 6 月に 2 泊滞在
10/10
The hospitality of the staff was wonderful. We were parked in a safe, secured area. Some of the museums, record store, restaurants and Beale Street was a walkable distance. The rooftop of the hotel had some good music and affordable drinks, along with the fireworks show. When we visit Memphis again, we will definitely rebook there.
Ebony
2025 年 7 月に 2 泊滞在
10/10
Deadrick,Ebony and Annie they do not get better than ya'll.Your customer service is beyond excellent.Thank-you for treating my friends and I so well.You have no idea of how much your kindness touched our hearts.