3/5 Okay
Verified traveler
Traveled with partner
Apr 16, 2021
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is very modern and clean. I have no complaints with the rooms or amenities. It’s a great location downtown as well. For the most part, the staff is very friendly. We had issues on the evening we stayed because we had extremely loud music and partying coming from the room next door until 3 o’clock in the morning. We had to call the front desk 4 different times to have the issue addressed. The night clerk dismissed our complaints as if there was nothing she could do about it. The only option for parking is $30/day valet parking. The first night, we had to wait in the street for over 40 minutes because we weren’t able to pull our car in for drop off due to slow valet service. The next morning upon departure, from the time the car was requested until we actually left in our vehicle was over 45 minutes. When asked where my vehicle was, they were unable to provide the location of my car and rudely dismissed my frustrations that I had been waiting 45 min for my vehicle as if it wasn’t that big of a deal. For the amount of money I paid to stay, I expected higher standards of customer service. I will take my business elsewhere next time. Disappointed because it’s actually a very neat hotel.
Stayed 1 night in Apr 2021
