Perfect location. Gorgeous stained glass windows. Quick replies. Some elements were shared that were not as clean as we had expected, and they offered to fix while we were there, but we declined for various reasons, one being it was just plain inconvenient. We were immediately told we should've told them upon arrival so, as they said, we could've found a different place and just gotten refunded. The bigger issue that arose from letting them know about some things like missing tp holder, dirty rugs, drawers, floors, and microwave, etc, was the way it was handled. At first, communicating was respectful and apologetic, but it took a turn. After sending photos as requested, it was downplayed we were complaining about nothing and was recommended that we just check out early and get a refund for days we didn't stay. I had my mom and daughter with me, so we didn't, to avoid the inconvenience of finding another place to stay for the remainder of our family trip. He assured me there were several open places we could go and asked us to check out again, as this didn't seem like the right fit for us.