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ベストウェスタン プラス グドマン イン & スイーツの口コミ

2.5 out of 5
ベストウェスタン プラス グドマン イン & スイーツ
6910 Wind Chase Drive, Horn Lake, MS

口コミ

7.8

良い

評価 10 - 484 件の口コミ中 203 件が非常に良い" "
評価 8 - 484 件の口コミ中 134 件が良い" "
評価 6 - 484 件の口コミ中 76 件が普通" "
評価 4 - 484 件の口コミ中 35 件が不満" "
評価 2 - 484 件の口コミ中 36 件が非常に不満" "

8.2/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.2/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

8/10 (良い)

Sylvia

家族旅行
Good value. Great service.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They were very clean nice give me a big room breakfast was good and you're busy no noise or anything so I enjoyed this 15 stars for this one and I love the best western plus
2024 年 4 月に 1 泊滞在

4/10 (不満)

Kristin

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
We like it’s was convenient off the main road. The hotel was clean rooms were clean and spacious. We didn’t like the fact it didn’t say online the phones were down so when we tried to call from our room they weren’t working. When we checked in waited at the desk for a good 10min or so waiting to be helped then on this little board says call this number for assistance. Finally got through to someone. My husband went back to get a drink and the bar has happy hour only that wasn’t listed online. Then went to the vending machine to get a pop and it’s now at the front desk and he waited again to get service. Got tired of waiting so left a note saying hey I’ll pay for this here’s our room number. In the elevator it’s not lined up very well to the door so my husband about fell. Then it says it has a pool and hot tub. Only had a pool. They took out the hot tub at some point in time. They have laundry service which was great but don’t offer to sell laundry detergent. This was the only reason why we booked this stay, the pool, bar, hot tub and laundry. Well we got the pool time that is all we got. Very unsatisfied customers
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

AmBria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Tiffany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

4/10 (不満)

Joi

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Furnishings are worn out. Nice and polite staff.

8/10 (良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and quiet. Breakfast wasn’t very tasty though.
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Jessi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and clean hotel. The beds and pillows were super comfortable. The staff I encountered was very nice and helpful. The breakfast was good! The pool was a little cold for my liking and also the hotel does not have a hot tub. It has a jacuzzi suit, but no “hot tub” Over all very satisfied, will stay again when I go to the next Grizzly game! Thanks for a wonderful experience!
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Laneisha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was great but I will recommend a better breakfast
2023 年 12 月に 1 泊滞在

6/10 (普通)

Courtney

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our room was terribly dusty and disgusting on the floor. They were sticky. There was trash behind the beds. The outlets wouldn’t hold a plug in in it. The breakfast was terrible. It was not clean in there. They had no help at the front office desk. The poor lady was having to check people out while trying to cook for the breakfast room. The main reason we booked because it was last minute and it advertised there was a HOT TUB and the hot tub was closed and filled in. So that is false advertisement. The baseboards were filthy. It was just dirty.
2024 年 1 月に 2 泊滞在

8/10 (良い)

Danielle

2023 年 12 月に 3 泊滞在

6/10 (普通)

Kevin

2023 年 12 月に 1 泊滞在

8/10 (良い)

Steve

2023 年 12 月に 1 泊滞在

6/10 (普通)

Jeffrey

2023 年 11 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
The furniture in the room is dated (very old) the couch pillows were very dirty, the coffee table was broken, missing screws. These things needs improvement.
2023 年 11 月に 1 泊滞在

4/10 (不満)

David

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Everything was clean to the naked eye but we had bed bugs. We stayed in room 102 staff was friendly and check in was easy but we were very disappointed in our stay due to the bed bugs and it listed a bar which is there but no one to work it nor was it stocked. Breakfast was good. We won’t be back.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Zedra

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great friendly service
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Jamie

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very nice.
2023 年 11 月に 1 泊滞在

6/10 (普通)

jarvis

気になった点 : スタッフとサービス
Everything Was Ok Glad The Manager Mrs Tammy Was Able to help
2023 年 10 月に 1 泊滞在

6/10 (普通)

Curtis

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Very dissapointed
Room carpet was in poor condition. Refrigerator was warm and not plugged in. Lamp had a bulb hanging down from a broken socket. Another lamp base was corroded.
2023 年 10 月に 1 泊滞在

6/10 (普通)

Makeyah

良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 2 泊滞在

6/10 (普通)

anthony、Fairburn

カップルで旅行
It was alright nothing to brag about been better for the price
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在

4/10 (不満)

Deidra L

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Description of Amenities included a hot tub, and I was told the hotel has never had a hot tub. I would not have chose this hotel to you if I had known there was no Hot Tub. I was more disappointed with Expedia because they should have checked this facility out before listed it on their website.
2023 年 10 月に 1 泊滞在

6/10 (普通)

Marcia

2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Deontrea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在

6/10 (普通)

Didier、GRAULHET

カップルで旅行
良かった点 : スタッフとサービス
A rafraîchir
2023 年 9 月に 2 泊滞在

6/10 (普通)

porter

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Elevator stop working on last day.
2023 年 8 月に 2 泊滞在

8/10 (良い)

Kenneth

2023 年 8 月に 2 泊滞在

2/10 (非常に不満)

James

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在

6/10 (普通)

Katie

2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Leslie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在

2/10 (非常に不満)

Debora

家族旅行
気になった点 : スタッフとサービス
I didn’t stay, I booked the wrong best western in the wrong city and I called back within 30 mins to cancel and the receptionist told me to call Expedia to rectify my dispute but when Expedia called them they refused to refund me. Because of this experience I will not stay with best western again.
2023 年 8 月に 1 泊滞在

8/10 (良い)

Jonniece

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在

10/10 (非常に良い)

Mary

家族旅行
Everything was perfect!!! All staff was excellent!!!
2023 年 7 月に 2 泊滞在

8/10 (良い)

Marquita

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Barbara

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Latoshie

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在

2/10 (非常に不満)

demario

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Bed bugs 🐜
Bed bugs 🐜 my skin have bedbugs bite all over
2023 年 6 月に 4 泊滞在
Biancaからの返信 (投稿日 : 2023 年 7 月 6 日)
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

6/10 (普通)

Bruce

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
First of all the hotel advertises a hot tub. NO HOT TUB. Second I reserved a king suite. NO KING SUITE. Supposedly sold out of them. Third not a big deal but the elevator was broken. Nice staff
2023 年 6 月に 2 泊滞在

2/10 (非常に不満)

Cora

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We would never stay there again!
On June 12, 2023, when we arrived, they told us that the elevator was broke. We were booked on 2nd floor, me 74 yrs old and husband 65 yrs old, with both leg issues, had to carry luggage up. When we arrived at our room there was a used dirty wash cloth hanging over shower rod in Bathroom and TV left on. Trying to fix tv that night and called Desk Operator twice , no answer and called again twice June 13th at 3pm and 9:30 p.m. no answer. Also June 12th, husband used stairway multiple time at the side entrance to go to our vehicle, we were on 2nd floor and everytime someone has door on outside propped open with a rock.and someone would always put rock back again. We didn't feel safe because lock door fr. outside is propped open. Bag of garbage been laying in 2nd floor stairway since Monday around 6 p.m. The chair is dirty with white stuff, tried to clean it but looks like paint and sofa was really dirty, didn't have time to take picture of it. June 13th, 4:30 p.m., we decided to go to the pool, they had pool door propped open with large trash can. Lady behind desk said yes we could go in when we asked. Didn't bother moving large trash can holding door open . Very rude and unhelpful staff. We would never stay there again.
2023 年 6 月に 2 泊滞在

8/10 (良い)

Melba

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Jailen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This place was amazing and had a nice clean smell. Front desk was very helpful
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Deborah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Always a pleasure to stay here
My stay was great like always was a little disappointed in the breakfast no bacon it’s usually great but overall it was a great stay like always I will b back
2023 年 5 月に 2 泊滞在

8/10 (良い)

Chris

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was very friendly and helpful. Hotel was clean and tidy. Our only complaint was we couldn’t keep cords plugged into the outlets in the room and the bathroom lighting was very dim. It was good quality for the price though.
2023 年 5 月に 1 泊滞在

6/10 (普通)

Michael

良かった点 : 清潔度、スタッフとサービス
Everything about the property was good. Room, staff. The biggest problem was the elevator was broke the entire time I was there. It really sucked having to go up and down to the 4th floor. Especially when I was carrying heavy bags . The breakfast left a lot to be desired to. The first day, it was alright, but the second day, it looked so unappetizing that I just left.
2023 年 5 月に 2 泊滞在

2/10 (非常に不満)

Weldon

家族旅行
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
2023 年 5 月に 3 泊滞在

10/10 (非常に良い)

RICHARD

2023 年 5 月に 2 泊滞在

2/10 (非常に不満)

Harold

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Will not be back
Bathroom not very clean, cockroaches, noisey
2023 年 5 月に 2 泊滞在

8/10 (良い)

DOMINIQUE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bon hôtel a un prix raisonnable
Séjour de 3 nuits dans cet hôtel qui nous a convenu. Chambre propre, lit confortable, petit déjeuner correct avec des fruits et laitages Il y a une piscine couverte petite mais qui existe. Aller à Memphis est rapide; pour le stationnement nous avons trouvé des parkings pour 20 dollars la journée. Sinon l'hôtel est proche de Graceland. Attention, durant les 3 nuits, notre chambre n'a jamais été nettoyée. Il a fallu aller demander des serviettes de toilettes. Il est très correct pour le prix, mais il faut absolument une voiture: le parking de l'hôtel est gratuit
2023 年 5 月に 3 泊滞在