I followed all the protocols to get the keys and got no response from Empire Apartments. After multiple attempts to contact them I ended up having to seek alternate accommodation. I spoke with lastminute.com who were very helpful and got they me a full refund.
Paul
2023 年 4 月に 16 泊滞在
2/10 (非常に不満)
Adrian
2021 年 12 月 23 日
Host took my security deposit and did not respond, I had to book another property.
Do not ever pay any security deposit via bank transfer.
Adrian
2021 年 12 月に 7 泊滞在
2/10 (非常に不満)
宿泊されたお客様
小さなお子様連れの家族旅行
2021 年 7 月 19 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Unprofessional and unethical
宿泊されたお客様
2021 年 7 月に 13 泊滞在
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2021 年 7 月 19 日
気になった点 : 設備とサービス
They request a deposit but they do not refund it. Also they advertised the property with wifi but there was no wifi. I think it is bad for Wotif's reputation to have dodgy operators like this on their listings.
I left the property on 29/06/21, emailed them on 2/07/21 requesting the refund and got no reply, called on 15/07/21 and spoke to Rae who took my bank details and said that I would be paid within 24 to 48 hours, I then called again today and spoke to Janty. I am not sure if that was his name because when I asked him to spell it he said he couldn't spell it and when I asked to speak to a manager he said there were none. He also said he couldn't do anything to assist with my refund today because the system was down.
宿泊されたお客様
2021 年 6 月に 5 泊滞在
4/10 (不満)
宿泊されたお客様
家族旅行
2021 年 7 月 19 日
気になった点 : 清潔度、施設のコンディションと設備
Broken dishwasher and microwave. 1 pot with no handles for cooking. Furniture grubby. Apartment stayed in wasn’t the one advertised
宿泊されたお客様
2021 年 7 月に 4 泊滞在
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2021 年 7 月 7 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
There was nothing to like as we got given the wrong key and my family slept in the foyer for the first night. Then were forced to pay $310 for a locksmith to get in the room but couldn't leave as we couldnt lock it. Still waiting on our bond and locksmith refund and i have since discovered this is a scam thats been going for sometime now and Wotif will not help resolve this for me or try to prevent it happening to anyone else
宿泊されたお客様
2021 年 6 月に 10 泊滞在
6/10 (普通)
宿泊されたお客様
家族旅行
2021 年 7 月 6 日
良かった点 : 設備とサービス
Great location, close to city sites and lots of eateries. The apartment building had a lovely pool that the kids loved using.
宿泊されたお客様
2021 年 7 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2021 年 7 月 4 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
WORST APARTMENT I HAVE EVER STAYED AT!!!
Customer service is non existing.
From the broken oven, mattress on the floor for a bed, to a broken bathroom tap and electrical cord running across the kitchen sink to operate the fridge, just to mention a few.
This apartment should not be available to hire and I will be putting in a formal complaint and asking for a full refund.
This apartment is dangerous and needs some maintenance done ASAP before being available to hire.
If they allow these noticeable things not to be kept maintained, what else do they let slide?
WILL NEVER STAY AGAIN!!!