Melati Utama Vacations from ￥84,388

Good central location, clean and spacious room as shown in the photos. The infinity pool is exactly as shown with the fantastic view, and the gym a floor below is also nice. You order room service for things like free bathrobes or even food delivery through a provided QR code. The check-in process was terrible, mainly due to lack of communication. There are two twin buildings that are mixed hotel/residential usage, with several hotel desks in each building. You want to go to the Platinum Suites 2/The Face STYLE building (not The Face SUITES), and then look for the LUMA desk. This information should have been given to us before our arrival, but we finally told this after calling their number on Whatsapp after going back and forth between the buildings multiple times. The line at the desk was also quite long and slow.

My name is Ignacio. The host had very poor comunicacion with me, he didn't answer my messages. It didn't gave us information about the place. We didn't have hot water for almost 2 days. No hands soap, very little shampoo on shower.. We stayed 5 nights and they only went one time to clean up the room. In general, for the place we got it didn't woth the money what we paid. The place it needs a lot of improvements, to be high standards for what they charge.

this is an abnb apartment run by individual

Booked a 2-night stay in a 3-bedroom apartment. Check-in was simple. There was just 1 guy standing near the perpetually crowded lobby giving out the keycard and his command of English wasn’t great. Good enough to tell you that you would be held responsible for any violation of house rules. Additional keycards required a further deposit of RM200, so cough up if you’re travelling in a big group and need flexibility. 1 parking lot allocated per apartment. What was advertised as a 3-bedroom apartment was more like a 2-bedroom and one makeshift room. The third room was converted into a bedroom using a sliding door with tinted glass. Zero privacy, claustrophobic, no windows and poor ventilation (musky smell). Totally could not meet our needs and we had to quickly search for an additional room in a hotel nearby incurring additional costs. There were only 2 bathrooms and not 3 as advertised. Other than that, the apartment was clean and well-furnished. WiFi was not working initially but we were given a fresh password and that was solved. Lifts were slow and we never knew when it would arrive because there were no displays showing which floor the lifts were at. Swimming pool was crowded and not enough deck chairs. In summary, this is an apartment for rent in a good location. You get what you pay for, but we didn’t appreciate the 2-bedroom being marketed as a 3-bedroom with 3 bathrooms. Won’t be coming back.