There are many very nice things about the Eutopiq Hotel. The rooms are large and comfortable, the staff is helpful and friendly, and the breakfast options are good. The location in Laureles is also excellent, with plenty of restaurants, bars, and cafés within an easy walk.
We had two rooms and spent five nights in the hotel and also learned of its limitations.
1. The rooms on the second floor, at least our rooms number 202 and 203 were noisy, particularly when they started preparing for breakfast around 5:30. We were woken up every morning. The noise was even worse on Saturday night when they held a wedding reception in the restaurant. We weren’t invited but the thumping music in our room made it sound like we were right there. It lasted until late into the night and there was no warning provided in advance. The bottom line is you should not accept a room on the second floor if you want to sleep beyond early morning.
2.While the breakfast options were good and varied, service at breakfast was inconsistent and often poor. Coffee generally arrived well after we ordered, and sometimes after we had our breakfast. Fruit and juice which were standard with the breakfast sometimes arrived before the entrée and often well after we had it. The notable exception was Juan Philippe who was attentive and provided excellent service the mornings he was there.
3. The Wi-Fi in the rooms was spotty and we often had to go to the restaurant to get reliable service.
