Maur Hill - Mount Academy

Customer service at check in was not the best. Waited 15 minutes for a luggage cart. Check-in was not busy but in order to get a cart we had to go to the 6th floor and bring it down ourselves. We had 2 queen beds and they were not very comfortable.

The bartender who worked Monday night (March 16) was extremely rude and unprofessional. We ordered two rounds of drinks. The espresso martini from the first round didn't taste like espresso at all, but I drank it anyway because I didn't want to be a pain. When we attempted to order a second round, we stood at the bar right in front of him as he passed us over to serve other customers for 3-5 minutes before I finally asked him if we could order a drink. He finally responded to me. I asked him a question about making a lower calorie/sugar version of a paloma, but he was very clearly irritated that he even had to speak to me. We were the only Black people at the bar, and I couldn't help but notice the difference in the way we were treated compared to the other white customers at the bar. I even asked my husband if he did something to offend him when he ordered the first round of drinks, wondering if that was why we were being treated so poorly. I was also disappointed that Lazia was never open one time while we were there. We were told it was because of a "mishap". Everything else was fine, but the poor treatment from the bar tender on Monday night and Lazia never being open (we were not told this in advance) were two major disappointments.

This is a beautiful property, clean and welcoming. The staff is knowledgeable and very friendly. I will definitely be back!