Mauerbach Charterhouse

Appreciated having food and airport transport on the premises after a long roadtrip.l

I have stayed at this hotel five times, but after this last three-day stay, I can say with certainty that I will never return. To be absolutely clear: the young woman who checked me in was extremely kind, professional, and courteous. Unfortunately, her attitude was completely overshadowed by the unacceptable behavior of the older woman working at reception on the morning of December 27. After I properly provided my room number at breakfast so the charge could be posted to my room—a normal and previously accepted practice—this employee chose to publicly confront me, raise her voice, and create a humiliating scene in front of other guests over a simple billing issue. There was no attempt at discretion, no professionalism, and no basic respect. Instead of quietly checking the system or handling the matter privately, she acted in an aggressive, accusatory, and hostile manner. This was not a misunderstanding—it was gross incompetence combined with an unacceptable attitude. Publicly embarrassing a guest over a breakfast charge is beyond unprofessional and reflects extremely poor management, lack of staff training, and a complete disregard for customer dignity. This behavior is unacceptable in any hotel, let alone one that expects repeat guests. Because of this experience, I strongly discourage anyone from staying here. If management tolerates this type of conduct, guests should expect the same disrespect.