Matriz Chuch

Nice hotel. Well located with lovely staff.

I chose this hotel mainly for its great location, which made it easy to access nearby restaurants, shops, and attractions. Unfortunately, the rest of the experience did not meet the standards of a 4-star hotel. The reception staff were cold and unwelcoming, making check-in feel impersonal. A more friendly and attentive attitude would have made a big difference. The room seemed fine at first, but the bathroom had visible mold and a clogged sink that drained very slowly. These maintenance issues gave the impression that the hotel is not properly maintained. Breakfast was decent with enough variety, but it lacked features expected from a 4-star hotel, such as a made-to-order egg or omelette station. The valet parking was also overpriced for what was offered, adding to the frustration of the stay. Another major issue was the 220-volt electrical system, which was not clearly communicated. I almost damaged my hair dryer because of this, and it could easily create safety risks for guests. Overall, the hotel felt outdated and poorly maintained. While the location is excellent, the unfriendly service, bathroom issues, expensive parking, and electrical concerns made the stay disappointing. In my opinion, this hotel is closer to a 2-star experience than a true 4-star property.

Yes, the staff was not super courteous but ok.