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モーテル 6 メアリーズビル、カリフォルニアの口コミ

2 out of 5
モーテル 6 メアリーズビル、カリフォルニア
803 E St, Marysville, CA

口コミ

5.8
評価 10 - 462 件の口コミ中 84 件が非常に良い" "
評価 8 - 462 件の口コミ中 95 件が良い" "
評価 6 - 462 件の口コミ中 81 件が普通" "
評価 4 - 462 件の口コミ中 68 件が不満" "
評価 2 - 462 件の口コミ中 134 件が非常に不満" "

6.6/10

清潔度

6.0/10

スタッフとサービス

5.4/10

設備とサービス

6.0/10

施設のコンディションと設備

5.0/10

環境への配慮

口コミ

4/10 (不満)

AKIRA

2022 年 9 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2022 年 10 月 26 日)
Hi Akira,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 (非常に不満)

Alex

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Bed spread was stand. Beds are as hard as a rock. Toilet set cracked
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Kyle

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Kyle

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rude staff dirty rooms do not stay here
Brand Experience Teamからの返信 (投稿日 : 2024 年 5 月 20 日)
Hi Kyle,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Family vibe with clean affordable rooms and professional services. Very well run
2024 年 4 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 5 月 13 日)
Hi Adam, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

2/10 (非常に不満)

Patricia

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Stain cigarette holes dirty moldy
2024 年 4 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 5 月 6 日)
Hi Patricia,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 (非常に不満)

Lawrence

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not a good place to stay. This is one to avoid
2024 年 4 月に 2 泊滞在
Nancy Y.からの返信 (投稿日 : 2024 年 5 月 1 日)
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 (非常に不満)

Riley

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stained bedding, hair in the sink and bathroom, checked in at 4pm and they were cleaning the room and told me to wait. I slept in my car
2024 年 4 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 4 月 16 日)
Hi Riley, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

8/10 (良い)

Leia

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
People are friendly
Brand Experience Teamからの返信 (投稿日 : 2024 年 4 月 16 日)
Hi Leia, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

10/10 (非常に良い)

Allen

良かった点 : 設備とサービス
A very good stay very good chicken
2024 年 3 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Hi Allen, Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Natalie #Team6

10/10 (非常に良い)

Veronica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nicely place
2024 年 2 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 3 月 11 日)
Hi Veronica,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 (良い)

JOHNNY

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Affordable
2024 年 2 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 2 月 20 日)
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

6/10 (普通)

Christopher

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
It was actually dirty there was hair on the ground on the floor everywhere in the shower that wasn't mine it was stains on the blankets and pillows it was pretty nasty to me
2024 年 1 月に 2 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 2 月 5 日)
Hi ChristopherThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

8/10 (良い)

Gary

家族旅行
Safe and good deal for a night on the road.
2023 年 12 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 1 月 8 日)
Hi Gary,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 (非常に不満)

Tammie、MARANA

ペット同伴の旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
They charged 75 for a dog in cash and 60 deposit employee very rude went and checked room only returned 20 of deposit. Very unpleasant stay
2023 年 12 月に 3 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 1 月 8 日)
Hi Tammie,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

6/10 (普通)

matthew

2023 年 12 月に 3 泊滞在

6/10 (普通)

Janice

気になった点 : 清潔度、スタッフとサービス、客室の快適度
Decent for price but not spotless! Impatient desk!
Nice average room, bedding and some towels are stained. I usually bring my own but was unprepared this time so I Asked for a clean blanket and pillow cases and she offered to give me a new room but i wasn’t sure It would be better so i opted for the one blanket she offered me even tho i wanted two. Reserved the next night on my Capital One Rewards and they didn’t receive the booking so they tried to make me cancel and we’re not understanding and made me pay out of pocket so I’m out of double money. Hotels.com has cheapest price bc when i paid when my credit card at the location It was 13$ more.
2023 年 12 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 12 月 26 日)
Hi JaniceWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

6/10 (普通)

Richard

家族旅行
2023 年 11 月に 1 泊滞在

6/10 (普通)

Christina

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 11 月に 2 泊滞在

8/10 (良い)

Brian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fair
The beds are a bit hard. The towels are thin. They do require a cash deposit, regardless that it was all paid online. When checking out you have to remind them and ask for the deposit back.
2023 年 11 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 11 月 28 日)
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 (非常に良い)

Gurmukh

2023 年 11 月に 1 泊滞在

4/10 (不満)

Harkirat

良かった点 : 清潔度
Good
2023 年 11 月に 2 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 11 月 13 日)
Hi Harkirat,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、客室の快適度
Not happy
The service at the front desk was good. The bath towel were thin and small. The hand towels were filthy. The wifi didnt work very well.Luckily we were only there for one night and probably wont stay there again. Also, something bit me several times.
2023 年 10 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 (非常に不満)

Carter

2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

Kaylee

気になった点 : スタッフとサービス、設備とサービス
The guy who checks you in is incredibly rude, makes you pay the deposit in cash. Even if you make a booking they dont honor that price and typically overcharge. The rooms itself are very clean but the people who work there made me feel unsafe.
2023 年 10 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 10 月 30 日)
Hi Kaylee,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

2/10 (非常に不満)

MyKora

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There Were Bedbugs And When I Called About Forgotten Items , The Same Lady That Told Me I Could Pick Them Up Threw Them Away Then Tried Telling Me To Get In The Dumpster To Get Them out.
2023 年 10 月に 2 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 10 月 30 日)
Hi MyKora,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

4/10 (不満)

宿泊されたお客様

良かった点 : 客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Disgusting situation
Checking in either the personnel was sick or really tired, the first room assigned was filthy stained comforter old mattress light flickering like a strobe, wrinkled pillow cases from being slept on the sheets were not changed after the prior guess they had left what looked like brown poop streaks on the sheets which was disgusting. I asked for a different room which was better new mattress and sheets, the floors were dirty which showed on the bottom of my feet from walking around, the was urine splatter on the toilet from prior guess along with hair in the shower. The new bed and sheets we’re comfortable which allowed the room to work for the night especially being late night. The property owner and housekeeping staff evidently does not clean the rooms 100% or at all to save revenue, which this day and age could be a life threatening situation with COVID-19.
2023 年 10 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 10 月 30 日)
Hi TravelerThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

10/10 (非常に良い)

Waylon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The overall stay was quite nice except our air conditioner didn't work quite well
2023 年 10 月に 2 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 10 月 25 日)
Hi Waylon,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Maz K.#Team6

8/10 (良い)

Carter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 2 泊滞在

2/10 (非常に不満)

James

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Place was horrible
2023 年 10 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 10 月 25 日)
Hi James,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 (普通)

David

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
I've stayed in worse
It was okay I've stayed in worse. The mattress was old as well as the towels. The toilet leaks water so the floor needs a good scrubbing. And spotted a couple of roaches, good thing they were small.
2023 年 10 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 10 月 17 日)
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 (不満)

宿泊されたお客様

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Staff very Rude
Front Staff
2023 年 10 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 10 月 17 日)
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 (非常に不満)

Joey

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I booked on the app. When I got here to check in the staff was very rude. Then required a 20$ cash deposit or he wouldn’t give me the key. Wouldn’t give a receipt for the deposit. Beds are hard. Holes in the walls with toilet paper in them to make them less noticeable. I definitely wouldn’t stay here again.
2023 年 9 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 9 月 29 日)
Hi Joey,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 (普通)

Ashley

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Cynthia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was clean
2023 年 9 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 9 月 26 日)
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 (良い)

LOUIS

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I was able to get a smoking room
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Daniel

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

James、Granite Bay

良かった点 : スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在

6/10 (普通)

Alejandra

2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

lauri

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The owner refused to give me a receipt for my 20.00 cash deposit. wouldn’t take a credit card for deposit. Turned the light on in the middle of the night and roaches began to scatter everywhere tried to charge me a $5.00 fee when I locked my self out of my room
Brand Experience Teamからの返信 (投稿日 : 2023 年 8 月 28 日)
Hi Lauri,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 (非常に不満)

Cathrine

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was extremely hot when we entered the room. No A/C no fan no window cracked. Nothing. & it was a 100 degree day. We figured we’d get a cheap room cuz we are just getting ready, going to a concert, sleeping & leaving we weren’t going to be there long at all. But we couldn’t even get ready cuz of how hot It was so we decided to say “F it” & not make a big deal. Once we got back to the hotel after the concert we had to move our car cuz it was a hazard to an emergency thst could arise. We had to park our car around the corner in the dark at like 1am. Then when we finally were about to go to bed there was a COCKROACH on it’s back right next to us. It was disgusting. I have pictures just in case! Barf! If I could give zero stars I would!
2023 年 8 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 8 月 28 日)
Hi Cathrine,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 (不満)

Jasmin

良かった点 : 清潔度
気になった点 : スタッフとサービス

8/10 (良い)

David

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
On way to concert
It was a compfortable and friendly stay. But no coffee
2023 年 8 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 8 月 21 日)
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K.#Team6

10/10 (非常に良い)

Jose

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente
2023 年 8 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 8 月 21 日)
Hi Jose,Thank you for the perfect rating!!Maz K.#Team6

8/10 (良い)

Chelsia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Decent
2023 年 8 月に 2 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 8 月 21 日)
Hi Chelsia,Thank you for positively rating your stay!!Maz K.#Team6

2/10 (非常に不満)

Caitlyn

ペット同伴の旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The workers/owners were extremely rude, checked in right at 2 and got our keys. When we went to our room, it still wasn’t clean and we had to wait 45 minutes for it to be done. In our two nights there, we saw 5 cockroaches crawl up from behind the fridge. Owner had a problem with family coming to say goodbye before we left the state. We were not loud or disruptive. I didn’t understand how we were the problem, but there was multiple people selling drugs in the parking lot and many people walking around asking for things like a cigarette or the Wi-Fi passcode. Will never return
2023 年 8 月に 2 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 8 月 21 日)
Hi Caitlyn,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 (非常に不満)

Dawna

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
this property was very dirty and when brought to management they said to bad you are just out your money and after they told us we couldnt get our money back they called an hour later after we went and got a different hotel that they could change our rooms. but no matter what we did not get any money back
2023 年 7 月に 4 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 8 月 21 日)
Hi Dawna,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 (非常に良い)

Lynn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Safe and comfortable place to stay
2023 年 7 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 8 月 15 日)
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 (非常に良い)

Roberto

2023 年 8 月に 1 泊滞在