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ヴィクトリアホテルの口コミ

3.5 out of 5
ヴィクトリアホテル
25-26 Fort Crescent, Margate, England

口コミ

8.6

非常に良い

評価 10 - 373 件の口コミ中 180 件が非常に良い" "
評価 8 - 373 件の口コミ中 138 件が良い" "
評価 6 - 373 件の口コミ中 35 件が普通" "
評価 4 - 373 件の口コミ中 9 件が不満" "
評価 2 - 373 件の口コミ中 11 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.0/10

設備とサービス

8.6/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

Sadeeqa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
It was with in walking distance to the beach and town centre.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Rudra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

6/10 (普通)

Jasmina

Good location, clean with basics provided. Take along your soap and your shampoo, that's not provided 😊
2024 年 5 月に 2 泊滞在
Heatherからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your feedback

6/10 (普通)

Millie

気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Heatherからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your feedback

8/10 (良い)

Johanna

良かった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Heather からの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you for your feedback

6/10 (普通)

Emma

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Heather からの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you for your feedback

10/10 (非常に良い)

Victoria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff, quirky comfortable bedroom . Perfect location.
2024 年 4 月に 1 泊滞在
Heatherからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you so much for your review! We hope to welcome you back again soon

8/10 (良い)

Julia

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great view and close to all the Margate sights and the Turner Gallery. Very friendly and helpful staff and we had a good price for a 2 night family stay. We also found a terrific breakfast cafe just up the road. All good.
2024 年 3 月に 1 泊滞在
Heather からの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you so much for your review!We hope to welcome you back again soon

10/10 (非常に良い)

constant

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Heather からの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for your review! We hope to welcome you again soon

8/10 (良い)

Diana

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Happy with all aspects of my stay here. Room was clean and comfortable with all I needed for a one night stay. Only thing that needs attention is the online info which still says breakfast is included, but clearly has not been so for some time. Not a problem as plenty of places to eat nearby, but it would be better if this was clear when booking as it's not an arrangement that would suit everyone.
2024 年 3 月に 1 泊滞在
michaelaからの返信 (投稿日 : 2024 年 4 月 1 日)
thankyou for your feedback,we were unaware that the breakfast option had been put back online,we will be sure to rectify this.thankyou for staying with us,we look forward to hopefully seeing you again soon.kind regards

8/10 (良い)

Catherine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Spacious room, and a good price. Would have been nice to have Breakfast as an option.
2024 年 3 月に 1 泊滞在
Heatherからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for your review and feedback

8/10 (良い)

Aiden

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would of liked breakfast as an option otherwise no complaints
2024 年 3 月に 1 泊滞在
michaela からの返信 (投稿日 : 2024 年 3 月 27 日)
thankyou for staying with us,we look forward hopefull seeing you again.

10/10 (非常に良い)

brian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great value for money, right on the seafront, whilst accessible to pubs and restaurants, and town centre. Spotlessly clean, with complimentary tea/coffee facilities
2024 年 3 月に 1 泊滞在
michaelaからの返信 (投稿日 : 2024 年 3 月 24 日)
we are glad you enjoyed your stay, we look forward to hopefully seeing you again soon .

10/10 (非常に良い)

Peter

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A great place to stay for a relaxing weekend in Margate.
2024 年 3 月に 1 泊滞在
michaelaからの返信 (投稿日 : 2024 年 3 月 24 日)
thankyou for staying with us we hope to see you again soon.

10/10 (非常に良い)

Aidan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We arrived late and the night porter was very accommodating, including opening the bar so we could get drinks. The hotel isn't overburdened with facilities, which is good, because we then weren't tempted to stay in. Only food served seems to be a Sunday roast, for which we weren't around Although the hotel doesn't do breakfast, the Fort Cafe, which is a 3 minute walk does an amazing breakfast. The Hotel is very convenient for the old town, local pubs/ restaurants and the Turner Gallery, all only a few minutes walk. Street parking was quite easy.
2024 年 2 月に 3 泊滞在
the victoria hotelからの返信 (投稿日 : 2024 年 3 月 5 日)
thankyou for staying with us, we look forward to hopefully seeing you again soonkind regardsmichaela

6/10 (普通)

Samuel

良かった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在
michaelaからの返信 (投稿日 : 2024 年 3 月 24 日)
thankyou for staying with us

8/10 (良い)

Howard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice little hotel
Nice little hotel right on the seafront and only a short walk into town. Great value and staff very helpful.
2024 年 1 月に 2 泊滞在
michaelaからの返信 (投稿日 : 2024 年 3 月 24 日)
we are glad you enjoyed your stay. We hope to see you in the future for a return visit,thankyou for your feedback

6/10 (普通)

Peter

グループ旅行
良かった点 : 清潔度、設備とサービス
We booked this hotel around a week before we travelled as it had good reviews. I tried contacting the hotel by phone on several occasions over two days before booking but no one was answering the phone and my answerphone message wasn't responded to. That aside, the two ladies we dealt with on Reception on arrival and departure were excellent and the room was well furnished and modern. However, I did notice a layer of dust on the lamp base when I had the lamp on in the evening which did make me wonder how thoroughly the room had been cleaned. The smoke alarm in the room was also missing it's cover and the lights were behaving a little strangely when switched on first thing in the morning (constantly dimming and then getting brighter for the first couple of minutes). These were just minor niggles but still annoying. We were also a little concerned that being on the top floor (third floor?) whether we'd get out in the event of a fire with no fire escape. I'm sure the hotel met fire regs but we were still concerned all the same. Overall, our stay was a comfortable one and the hotel has obviously had a lot of investment in recent years (it was presumably a former guest house?). One other thing to mention is parking. On street parking in the area was difficult to come by if you were looking to park close to the hotel. There is, though, a pay & display car park a couple of streets away.
2024 年 1 月に 1 泊滞在
Justineからの返信 (投稿日 : 2024 年 1 月 19 日)
I do apologise for the lack in communication, we are having terrible trouble with our telephone lines at the moment, i will speak to housekeeping and address to rooms, unfortunately the parking is out of our control. If you do visit us again please ask if we have any rooms on lower floorsThank you for your feed back

8/10 (良い)

Simon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great break away
Beautifully decorated and friendly staff. Just the twin beds pushed together as a double was a touch uncomfortable.
2024 年 1 月に 1 泊滞在
justineからの返信 (投稿日 : 2024 年 1 月 19 日)
Thankyou for your comments, sorry about the bed, we do have to have these in place for twinning purposes, but if you visit us again, please ask for a room with a bed that cant be twinned and we will do our very best to accomodate.Thank you for your feedback

8/10 (良い)

Mambretti

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good
2023 年 12 月に 1 泊滞在
justineからの返信 (投稿日 : 2024 年 2 月 2 日)
thankyou for your rating, we hope to see you again

6/10 (普通)

Virve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Weekend visit
Had some very loud late night arrivals from the gig venue, also a very hot night and with windows open a lot of noise from the street so a very noisy night. Room was otherwise quite nice and staff was helpful. Also location is good.
2023 年 9 月に 2 泊滞在
justineからの返信 (投稿日 : 2024 年 2 月 2 日)
unfortunately we cannot police the noise outside, i believe you stayed in september, i think that was probably the hottest weather we had this year, if you were to stay with us again, maybe try one of our back rooms, the footfall its quieter . But thankyou for your review

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
justineからの返信 (投稿日 : 2024 年 2 月 2 日)
thankyou, we hope to see you again

10/10 (非常に良い)

Gyubin

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 1 泊滞在
Justineからの返信 (投稿日 : 2024 年 1 月 26 日)
Thank you for your ratingWe hope to see you again

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
best in margate to date
I arrived a little earlier than the check in time but that wasn't a problem and I was able to get my key promptly the room was brilliant for the price and everything worked and the cleanliness was on point staff were helpful and friendly and let me leave my bag after checking out to enjoy the rest of my day
2023 年 12 月に 1 泊滞在
justineからの返信 (投稿日 : 2024 年 1 月 19 日)
Hi Matthew, we are glad you enjoyed your stay with us, Im glad we could check you in on early arrival, we always will if we can try to make things better for our guests.We hope to see you again best wishes

8/10 (良い)

Daniel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
justineからの返信 (投稿日 : 2024 年 1 月 19 日)
Thanks for reviewWe hope to see you again in the future

6/10 (普通)

Kevin

出張
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Malgorzata

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Love the place and people
I loved it. I needed help and support, and there was not a single problem with it. Thank you
2023 年 12 月に 2 泊滞在
Justineからの返信 (投稿日 : 2024 年 1 月 19 日)
We are happy you enjoyed your stay with us and for your review.We hope to see you again in the futureBest Wishes

10/10 (非常に良い)

Alison

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel with friendly owner
2023 年 12 月に 1 泊滞在
Justineからの返信 (投稿日 : 2024 年 1 月 19 日)
Thank you for your review, I know it was a very difficult time for you and your brother, It was lovely to meet you both and hope things are much better for you all.It would be lovely to see you again if ever you are back down from Scotland and your brother from the USBest Wishes

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stop over for gigging in Margate
Nice clean room, plenty of space, simple check in. Few tiny niggles round the edges which can be easily fixed. E.g. turn heating on prior to arrivals so room is nice and warm.
2023 年 12 月に 1 泊滞在
Justineからの返信 (投稿日 : 2024 年 1 月 19 日)
Thank you for your review, sorry the heating wasnt turned on in your room before check in, i will speak with the staff to make sure this is done in the future.We hope you will visit us againBest Wishes

6/10 (普通)

Diana

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was really nice. Staff was super friendly and polite. We stayed there for quick vacation for few days, room was warm with beautiful sea view. 5 star experience !
2023 年 11 月に 2 泊滞在
justineからの返信 (投稿日 : 2023 年 11 月 28 日)
Thankyou for your review, we are happy you enjoyed your stay with us

8/10 (良い)

Diana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Its beautifully here only think was cold in room 1
2023 年 11 月に 1 泊滞在
justineからの返信 (投稿日 : 2023 年 11 月 28 日)
Hi diana, I hope you are a lot warmer now that you have extra bedding, unfortunately with these old Victorian buildings and on seafront it can sometimes get chilly

6/10 (普通)

Diana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Only think is its cold
2023 年 11 月に 1 泊滞在
justineからの返信 (投稿日 : 2023 年 11 月 28 日)
replied on earlier postxx

10/10 (非常に良い)

Allen

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在
Heather からの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you for your review! We hope to welcome you back again soon

6/10 (普通)

Anzhela

2023 年 11 月に 2 泊滞在
Heather からの返信 (投稿日 : 2023 年 12 月 4 日)
Thank you for your feedback.

8/10 (良い)

Edith

2023 年 11 月に 1 泊滞在
Heather からの返信 (投稿日 : 2023 年 11 月 5 日)
Thank you for your review. We hope to welcome you back in the near future.

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Heather からの返信 (投稿日 : 2023 年 11 月 5 日)
Thank you for your review. We're sorry to see that you didn't enjoy your stay with us as we'd hope you would. If there's anything you'd like to let management know please contact us.

10/10 (非常に良い)

Alexander Geoffrey、London

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and welcoming staff. Luxury room with a sea view at such a good price. I couldn't have asked for more!
2023 年 10 月に 2 泊滞在
Heather からの返信 (投稿日 : 2023 年 11 月 5 日)
Thank you for your review, we hope to welcome you back in the near future!

6/10 (普通)

Mary

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was okay. The mattress was very uncomfortable and there was no soap or shampoo in the shower. The springs could be felt when you lay down. I was told on checking in that someone was at the front desk 24/7. When I went to find someone Sat. morning no one was there during the hour I tried. When I tried to phone reception the line was busy, I finally left a note on the desk with,my phone number but no one rang the entire day. The only person working there was a lady who told me she was there to clean. She but some extra duvets over the mattress. The are around the hotel has many deserted buildings.
2023 年 10 月に 2 泊滞在
Heather からの返信 (投稿日 : 2023 年 11 月 5 日)
Thank you for bringing this matter to our attention. I shall talk to the staff who were on shift during your stay.

8/10 (良い)

Philip

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2023 年 10 月に 2 泊滞在
Heather からの返信 (投稿日 : 2023 年 11 月 5 日)
Thank you for your review. We hope to welcome you again in the near future.

2/10 (非常に不満)

Alka

良かった点 : スタッフとサービス
2023 年 10 月に 2 泊滞在
managerからの返信 (投稿日 : 2023 年 11 月 1 日)
cant help if no issues reported

10/10 (非常に良い)

Natalie

2023 年 10 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 11 日)
Many thanks

6/10 (普通)

Ariel、Seattle

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was a cute property but some basic cleanliness issues. The fan had clumps of dust hanging off of it, the side tables were a little sticky, the carpet needed a vacuum, and the window ledge was piled high with pigeon poop. I think these are all fixable.issurs that can be easily addressed by a regular cleaning. The staff was nice. I would advise requesting a room on the lower floor if you have large/heavy bags.
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 11 日)
I will let housekeeping know this should be done periodically anyway.Regards

10/10 (非常に良い)

Connor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 11 日)
many thanks

8/10 (良い)

Maris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Heather からの返信 (投稿日 : 2023 年 11 月 5 日)
Thank you for your review. We hope to welcome you again in the near future.

2/10 (非常に不満)

Susan

Janine was lovely
2023 年 9 月に 2 泊滞在
justineからの返信 (投稿日 : 2023 年 9 月 25 日)
was lovely to meet you all

10/10 (非常に良い)

Monique

2023 年 9 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 11 日)
many thanks

4/10 (不満)

Sharn

良かった点 : スタッフとサービス
The sink was tiny, windows dirty with no double glazing and the traffic on the road outside was heavy. There was also not enough privacy as somebody went into an adjoining room on the last couple of days and I could hear them clearly. Somebody also walked into my room when I was sleeping at 1.00 am.
2023 年 9 月に 5 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 11 日)
Unfortuntely we are unable to change the windows being the building is listed. I cant comment on a person walking into your room it wouldnt have been staff we also suggest that doors should be locked

6/10 (普通)

Sarah

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
The property was in a great place for the seafront - staff were great, bed was comfortable and had a lovely sea view. The bathroom was pretty run down, had missing knob on the shower, cracked sink, and some stains on plugs etc. stains on the carpet. Shame they didn’t do a breakfast either - although recommended a lovely place to eat. Just needs a bit of TLC
2023 年 9 月に 1 泊滞在
managerからの返信 (投稿日 : 2023 年 11 月 1 日)
we have re[ported issue to house keeping

2/10 (非常に不満)

Freya

2023 年 9 月に 1 泊滞在
manasgerからの返信 (投稿日 : 2023 年 11 月 1 日)
love to know the low score