We rented two homes for the weekend of our wedding. The first issue we encountered was that the website stated that we could rent for days rather than for an entire week. This was our first choice because our bridal party and their spouses weren't planning to arrive until Wednesday, and my husband, children and I were planning to go to Disney before we traveled to Marco Island. When I began speaking with May - I was told that we would have to rent for the week. Because this is typical for most rental homes, we decided that it was still worth it. We booked both of the owners homes that happen to be next to one another to keep our group together. As I mentioned above, we came for our wedding. We were all 30-40-50 year old people that resided in the two homes. Although we were there for fun, we are also grown adults with self-control, and respect others property. The reason that I mention this is because upon our arrival back home to Ohio, I received an email from the owner. This email stated that we were going to be charged an additional $400+ for the extra loads of laundry that needed to be done, as well as for the extra hours of cleaning that needed to be done. The problem with this email was that we had spent the entire last day prior to our departure, washing towels (that weren't required to be cleaned), and cleaning the houses so they would be returned to the way we found them. In addition, they sent along pictures that were taken. The pictures were staged by the cleaning company that was hired. They had pictures of garbage on the floor in the middle of the entry way that we didn't even use. She also sent along a picture of the counter filled with takeout food/drinks, that were open and all over. We had cooked all our own food, and did not drink beverages with straws, as the picture described. I called May after I received the email, and expressed my disappointment, and requested the phone numbers for the cleaning crew. I received the phone number for the friend that she had stop over to check on the cleaning. I was so upset, that I had my husband call. He explained our situation, and ultimately we were not charged, but this was after multiple calls between May and the friend she has check on her properties when she is out of town. Additional disappointments: Garbage/Recycling Cans were full at our arrival - which caused issues. The house was not supplied with normal essentials - hand soap, toilet paper, garbage bags, etc.
