施設の敷地
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イスラ ベラ ビーチ リゾート & スパの口コミ

5 out of 5
イスラ ベラ ビーチ リゾート & スパ
1 Knights Key Boulevard, MM 47, Marathon, FL

口コミ

9.0

とても素晴らしい

評価 10 - 1001 件の口コミ中 661 件が非常に良い" "
評価 8 - 1001 件の口コミ中 199 件が良い" "
評価 6 - 1001 件の口コミ中 85 件が普通" "
評価 4 - 1001 件の口コミ中 37 件が不満" "
評価 2 - 1001 件の口コミ中 19 件が非常に不満" "

9.6/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.6/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Daisel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Every good
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Daisel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good very good nice place and great service
2024 年 5 月に 1 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 5 月 22 日)
Greetings Daisel,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Kelsey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Isla Bella was ABSOLUTELY gorgeous. So worth the money you pay to be at this resort. The views alone make it amazing but the fact that it is in a great location plus the easy access to the ocean and all the amenities make this the place to be.
2024 年 5 月に 4 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 5 月 22 日)
Greetings Kelsey,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Inshiya

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This resort and the grounds were just stunning. Instantly made us feel relaxed and pampered. The rooms are spacious, there are several pools and places to enjoy the views, and the games and amenities are lovely. Two issues to call out: the pools are ridden with bugs in the morning and despite calling, no one came to clean them. Second, staff seem to be very confused with the check out process and lack follow through.
2024 年 5 月に 1 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 5 月 20 日)
Greetings Inshiya,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Barbara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful staff. They go over and above. So relaxing.
2024 年 5 月に 4 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 5 月 20 日)
Greetings Barbara,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 (良い)

Patrick

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property and pools were beautiful. Could have had better dining options.
2024 年 5 月に 5 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 5 月 20 日)
Greetings Patrick,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Andrew Ryan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort was a wonderful experience. The property is beautiful. We enjoyed the privacy offered. Several pools on the property made finding a nice quiet spot and a beach chair near water quite easy. The beach bar and restaurant were packed. Luckily, drinking was not on our menu. And, we enjoyed exploring the local community's eateries. We discovered several excellent restaurants nearby.
2024 年 5 月に 3 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 5 月 20 日)
Greetings Andrew,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Nigel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 5 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 5 月 13 日)
Greetings Nigel,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Marc

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location was excellent, views were amazing! Live singers were not great but atmosphere was relaxing. Staff was friendly and rooms and grounds were kept extremely clean and neat.
2024 年 5 月に 5 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 5 月 11 日)
Greetings Marc,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 (良い)

Michelle

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The front desk staff at this resort are quite possibly the rudest I have experienced in my two week trip across Florida. On both check in and check out nobody offered to take our luggage to and from our room. We had a welcome bowl of cheese and fruit, this was then left in the room and not cleared away for the duration of our stay. Empty wine glasses from drinks on the veranda were not cleared away each day: This is a lovely resort but the majority of staff are absolutely miserable! The resort fee is considerably high, when I asked for water bottle to be dropped at our room the reception staff told me ‘you are not entitled m’am it just two per entire stay, which is against the website where the DAILY resort fee says it includes water daily. to top it off to charge a parking fee of $28, that puts a daily fee of $74 not including tax. It’s daylight robbery. Facilities could have been better, to advertise mini gold only to rock up and find the smallest ever gras dares with a few holes is laughable!!!
2024 年 5 月に 3 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your feedback, I’m sorry to hear about your experience and that our staff did not meet the level of service we strive for.Please know that we will be addressing with the team as a training opportunity to ensure we are delivering an exceptional guest experience.

10/10 (非常に良い)

BONNIE

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Unbelievable!! Hidden Gem!! If you are looking to truly relax and never want to leave then this is the place. We got Oceanfront one bedroom suite and it was like an apartment. Seperate sitting room with TV at front when you walk in then two bathrooms not expected was amazing then King on front with ocean view from bed. Highly recommend. Everything was so clean from room to entire property. Also everyday they send you a text with activities for the day and they are really nice with something for everyone of all ages. We already planning next trip.
2024 年 5 月に 3 泊滞在
Sashaからの返信 (投稿日 : 2024 年 5 月 6 日)
We would like to express our gratitude for choosing to stay at Isla Bella Beach Resort. It is our top priority to provide exceptional service to all of our guests, and we are pleased to hear that your experience met your expectations. Thank you for your positive feedback, and we are eagerly anticipating your return visit. Sincerely, The Team at Isla Bella Beach Resort

10/10 (非常に良い)

Eileen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful private property. Grounds are exceptional, as are pools and other amenities. Staff is so friendly and accommodating. Our third year at Isla Bella. Hope to have many more.
2024 年 4 月に 6 泊滞在
sashaからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for writing such a glowing review! We are delighted to hear that you had a memorable stay and were able to enjoy all of our world class amenities. We pride ourselves on having something for everyone. We look forward to welcoming you back.

2/10 (非常に不満)

luis

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
no costumer service from staff
2024 年 5 月に 1 泊滞在
sashaからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for sharing your experience at Isla Bella Beach Resort. We sincerely apologize for any inconvenience you faced during your stay. Your feedback regarding the level of service received is greatly appreciated. Thank you.

10/10 (非常に良い)

Luanne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful views
2024 年 4 月に 1 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 5 月 3 日)
Greetings Luanne, Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 (良い)

Beth

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The registration staff was lacking in care of guests. Everything else was fantastic!!
2024 年 4 月に 1 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 5 月 2 日)
On behalf of all our team members, thank you for choosing Isla Bella Beach Resort. We take great pride in delivering an exceptional guest experience and are delighted to hear that you have enjoyed your stay.

10/10 (非常に良い)

Monet

カップルで旅行, グループ旅行
良かった点 : 施設のコンディションと設備
🌻
2024 年 4 月に 3 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 4 月 30 日)
Greetings Monet,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

2/10 (非常に不満)

Siri

2024 年 4 月に 5 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your feedback, I’m sorry to hear about your experience and that our staff did not meet the level of service we strive for.Please know that we will be addressing with the team as a training opportunity to ensure we are delivering an exceptional guest experience.

10/10 (非常に良い)

Maryna、Boca Raton

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 5 月 20 日)
Greetings Marayna,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Katrin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Alles war wundervoll, tolle Anlage, schöne große Zimmer, einfach traumhaft!
2024 年 4 月に 2 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 4 月 23 日)
Greetings Katrin, Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Raymond

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very Nice Resort.....This will be our new get-a-way place
2024 年 4 月に 4 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 4 月 22 日)
Greetings Raymond,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

GEOFFREY

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay!
2024 年 4 月に 2 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 4 月 20 日)
Greetings Geoffrey,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 (良い)

Courtney

2024 年 4 月に 7 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 5 月 8 日)
Greetings Courtney,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 (良い)

Klaus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 4 月 18 日)
Greetings Klaus,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

RONNIE

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very well laid out grounds, attractive vistas, needs more actual beach area.
2024 年 4 月に 2 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 4 月 15 日)
Greetings Ronnie,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Ernesto

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo súper bien, una muy buena atención y buen trato. Las habitaciones súper limpias.
2024 年 4 月に 1 泊滞在
sashaからの返信 (投稿日 : 2024 年 4 月 14 日)
We are delighted that you had a fantastic stay at Isla Bella. We will be certain to share your feedback with our team and we look forward to welcoming you back.

8/10 (良い)

Timothy

2024 年 4 月に 2 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 4 月 30 日)
Greetings Thimothy,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

GIACOMO

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Unique layout of the hotel : all the rooms facing the sea Probably because of Spring Breck lots of children
2024 年 4 月に 3 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for choosing Isla Bella Beach Resort in the Florida Keys. We greatly appreciate your valuable feedback. When your future travels return you to the Florida Keys, we would like to welcome you again!

10/10 (非常に良い)

mark、charlotte

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice.
2024 年 4 月に 2 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 4 月 13 日)
Greetings Mark, Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Claudio

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was perfect
2024 年 4 月に 1 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 4 月 8 日)
Greetings ClaudioThank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Meredith

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Outstanding from start to finish! The amount of childrens activities and daily itineraries was epic! My kids had a blast and voted it their favorite hotel ever. Rooms were impeccable. Staff was amazing and so kind and helpful to my kids. And you can’t replicate the property or views. Felt like I was in Greece!
2024 年 3 月に 1 泊滞在
Sasha からの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for writing such a glowing review! We are delighted to hear that you had a memorable stay and were able to enjoy our world class amenities. We pride ourselves on having something for everyone. We look forward to welcoming you back.

10/10 (非常に良い)

Michael、Seven fields

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place was wonderful. Great pools, great view, great balcony, large room. My wife and I had an amazing time.
2024 年 3 月に 1 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 3 月 28 日)
Greetings MIchaelThank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, clean and new
2024 年 3 月に 1 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 3 月 27 日)
Greetings Peter,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 3 月 23 日)
Greetings Michael,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Michael Aaron

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
If you want a 5 star resort, then this is your place. personally, my wife and I are happy with less expensive 3-star places. VERY NICE resort but VERY EXPENSIVE all around from the accommodations to the restaurants (lowest price item on dinner menu was the chicken at $40..have you ever paid $40 for chicken? ) to the everyday parking fee WTH? a daily parking fee?? Like i said, we loved it, but I know there are just as nice places that are less expensive. Maybe return in the future when we hit the lottery. LOL
2024 年 3 月に 4 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 3 月 23 日)
Greetings Mr. Aaron,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

6/10 (普通)

bruce

カップルで旅行
Bar area dirty too many kids children sitting at bar late night pool bar lots of drunks no security ever cited kids running around unsupervised late at night restaurant poor menu options
2024 年 3 月に 1 泊滞在
Krystyna Lozaからの返信 (投稿日 : 2024 年 3 月 19 日)
Hi Bruce, thank you for sharing your feedback. We regret your experience didn't meet expectations. We hope to welcome you back to enjoy the property as intended.Best,Isla Bella Beach Resort & Spa Team

10/10 (非常に良い)

Erin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful resort! It's a very well-kept property. We wished the pools stayed open into the evening, but we enjoyed our stay!
2024 年 1 月に 3 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 3 月 13 日)
Greetings Erin,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Jeffrey

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location was off the beaten path. Kind of in the middle of all the places we wanted to visit as well.
2024 年 2 月に 4 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 3 月 5 日)
Greetings Jeffrey,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 (良い)

Mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 4 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 3 月 5 日)
Greetings Mary,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

ashley

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing property and amenities in a secluded area that felt more like Costa Rica than FL. Would definitely return with kids another time.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Melanie

2024 年 2 月に 4 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 3 月 21 日)
Greetings MelanieThank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Joseph

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was well-maintained. The staff was very kind and helpful. Also, all the amenities were in good shape very much you recommend this place very very well managed.
2024 年 2 月に 1 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 2 月 28 日)
Greetings Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 3 月 20 日)
Greetings Christopher,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 (良い)

Kat

2024 年 2 月に 2 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 3 月 20 日)
Greetings Kat,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

RAYMOND

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Left turn from property access road headed south on US Route 1 .... is deadly. Suggest, minimum of flashing Yellow light.
2024 年 2 月に 5 泊滞在
Krystyna Lozaからの返信 (投稿日 : 2024 年 2 月 27 日)
Hi RAYMOND, we value your feedback on the safety concern and appreciate your suggestion for a flashing yellow light. Thank you for sharing your thoughts.Best,Isla Bella Beach Resort & Spa Team

6/10 (普通)

Joshua Enmanuel

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Dining experience was excellent, we have been to keys many times and have experience other dining options but non as good as at this property. Unfortunately I am very disappointed at the way the front desk treats guests. We arrived late and it was our first time at this location and they only gave us a map and were very short along with a charger error claiming we hadn’t pay for our stay, when in fact we had paid months ago. We also did in dinning room and called for status on order as it had already been over an hour since we had placed the order, front desk would answer and just put us on hold. Many times we tried calling front desk and they were very rude! Management really needs to train these people. We come back to the keys 2x a year and I doubt we will be returning to this resort at least not until staff improves. Pools guys were great along with restaurant staff.
Krystyna Lozaからの返信 (投稿日 : 2024 年 2 月 27 日)
Hi Joshua, thank you for sharing your feedback. We appreciate your positive comments on dining experience. We apologize for the front desk concerns and are committed to improving. We hope to welcome you back for a better experience.Best,Isla Bella Beach Resort & Spa Team

8/10 (良い)

Julie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lots of areas to spread out even at full capacity still had access to beach chairs and pool chairs. Staff was mostly well trained and provided prompt friendly service. The restaurant was nice but we were disappointed by the lack of accommodation to guests staying at the hotel to book reservations at desirable dinner times. There was room for improvement in the customer service offered by the hostess staff and management. Overall we enjoyed our stay though we may consider different accommodations on our next visit to the area.
2024 年 2 月に 4 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 2 月 23 日)
Greetings Julie,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 (良い)

Hiram

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The location was very good, everything was clean, a very nice view, good service. What I didn't like was that the room service didn't come to clean my room until four in the afternoon because I asked what was happening, they hadn't cleaned the room yet and they told me That I had until six in the afternoon to clean the room, I don't think that's right.
2024 年 2 月に 2 泊滞在
Krystyna Lozaからの返信 (投稿日 : 2024 年 2 月 22 日)
Thank you for choosing Isla Bella Beach Resort in the Florida Keys! We delighted to hear you enjoyed your stay and nice views. Your comments on housekeeping service are duly noted, and we aim to improve. When your future travels return you to the Florida Keys, we would like to welcome you again!

10/10 (非常に良い)

Barbara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Incredibly large room with terrific view. Food was fantastic. This was true resort adventure.
2024 年 2 月に 2 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 2 月 20 日)
Greetings Barbara,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Caron

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The fire pits and bar were great. Our room was very comfortable
2024 年 2 月に 2 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 2 月 17 日)
Greetings Caron,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 (非常に良い)

Kim

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property and landscaping. The ocean, beach and palm tree views are beautiful; as is building architecture and design of the rooms. Wait staff could be more intentional: I had to get up and approach them to request drinks, etc. I understand not wanting to be intrusive; however, there was a marked difference in this regard, compared to other luxury resorts I've visited. There was also a bit of a language barrier (this happened more than once, with different servers.) My request for a quiet room had to be reiterated once I arrived; however when I asked, Bridgette was able to change my room to a quieter location (3rd floor; opposite end of beach bar area,) which was greatly appreciated. She, and John the valet, also did a great job of welcoming me to the property in a warm and professional manner. I slept like a baby: linens and bedding were very clean and nice. The room was lovely, with beautiful drapes, art and objects; carpet could use shampooing. Walking around the property, with its lush greenery and water views, was a pleasure in itself. The key lime pie was the best of 3 that I tried while in the Key West area! Marathon is a bit sleepy, but gets points for a cute old-fashioned cinema and free open play pickleball at the community park. Lots of reasonable food options in the area, too. Also appreciated the Tesla and EV charging station at the resort. There was always a Tesla charger available throughout my stay. I would definitely stay here again!
2024 年 1 月に 5 泊滞在
Alexiaからの返信 (投稿日 : 2024 年 2 月 17 日)
Greetings Kim,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely