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Best Western Plus Luna del Mar

3.0 star property

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Escape to Best Western Plus Luna del Mar, where you can unwind with a massage and indulge in breakfast at one of the two on-site restaurants. With free WiFi, 3 outdoor pools, a children's pool, and helpful staff who have impressed previous guests.

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
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May 31 - Jun 1
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 90 to 180 for adults, and MXN 90 to 180 for children
  • Airport shuttle fee: MXN 600 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Best Western Plus Luna del Mar have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Best Western Plus Luna del Mar pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Plus Luna del Mar?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Best Western Plus Luna del Mar?

Check-out is at noon.

Does Best Western Plus Luna del Mar provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 10:00 AM–10:00 PM on request. A fee of MXN 600 per vehicle applies.

Where is Best Western Plus Luna del Mar located?

Located in Manzanillo, this beachfront hotel is connected to a shopping center and within 3 mi (5 km) of Playa Azul Salagua, Punto Bahía Shopping Center, and Riviera Casino. Orus Casino and Juega, Juega are also within 3 mi (5 km).

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Reviews

Reviews

7.6

Good

7.8

Cleanliness

8.0

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 335 out of 958 reviews
Rating 8 - Good. 295 out of 958 reviews
Rating 6 - Okay. 167 out of 958 reviews
Rating 4 - Poor. 89 out of 958 reviews
Rating 2 - Terrible. 72 out of 958 reviews

Reviews

Verified

10/10 Excellent

Chin Jung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel nice views
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
I had a pleasant stay overall. The oceanfront views were beautiful, and the pools were well-maintained. The room was clean; however, I did encounter a large spider in the bed, which was concerning. Fortunately, I was not bitten. Aside from this incident, the hotel was great.
The large spider I encounter. I killed it
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice budget hotel located in a nice area.
Stayed 5 nights in Apr 2025
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Food is really good
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Kenneth A

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location right on the beach ( ocean) restaurant near by. The staff at the front desk, helpful.
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a nice area. Staff was nice the only thing is that if booking through Expedia breakfast is not included. The rooms were clean just needs a little extra in bathrooms.
Stayed 2 nights in Nov 2024
Verified

4/10 Poor

Eva

Liked: Staff & service
Disliked: Cleanliness
Front desk bad . But excelente people at the restorant .
Stayed 1 night in May 2024
Verified

6/10 Okay

Elda

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was dusty and floors were dirty other than that stragglers is really friendly and it’s a very safe area.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Jose T

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excelent !!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Manzanillo
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility and quiet
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Patricia

No dishes glasses coffee cups. No tea coffee sugar etc even though google says there was. Frig wasnt working only yo find out wasnt plugged in. No wifi in unit or just outside. No face face clothes or hand towels. Staff were great
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Christy

Disliked: Amenities, property conditions & facilities
We paid for an upgraded room and was not given the room we paid for or any money refunded. It was advertised that there was 3 pools and hot tub on site. That was not correct. There was no hot tub. It was advertised that there was airport shuttle included and that also was lies. You have to pay for a taxi. Which is 850 pesos.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Karen

It was an interesting stay. Loved the staff, Jennifer in the restaurant and Elsa...well we just loved each other! Hotel needs work though, not up to Best Western Plus standards. No breakfast included and no hot water for most of our stay. Where is the plus?
Stayed 14 nights in Jan 2025
Verified

10/10 Excellent

ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything it was ok
Stayed 1 night in May 2024
Verified

4/10 Poor

danny

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is just simple and nothing fancy.
Stayed 1 night in Jun 2024
Verified

4/10 Poor

maria

Disliked: Staff & service
Groseros recepcion
Stayed 2 nights in Mar 2024
Verified

4/10 Poor

Jonatan L

Disliked: Cleanliness, property conditions & facilities
Restrooms and towels weren’t clean, the whole room had a nasty smell, and I paid for a room with a view to the beach and got a different one.
Stayed 2 nights in Jul 2024
Verified

4/10 Poor

Maria

Disliked: Amenities
I didn't like, you had to leav a deposit for pool towels, we bought pizza form, the restaurant it was so grease we where unable to eat it, bad food
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

Jose L

Disliked: Staff & service
They charge 56 for used the towel for pool , tell just a voucher but charge going in to my credit card…
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Jonathan

Disliked: Cleanliness, amenities
Wasn’t very clean. Lots of maintenance work happening while we were there, so it was quite noisy. Tried to use the in-room safe, but it was literally GLUED to a shelf and came right off!! Room itself was tiny and not very clean.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10-10
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Susan

Liked: Staff & service, property conditions & facilities
I would have given a better rating if the wifi had worked in the rooms. Had to go sit outside the lobby to get a signal and then it was sketchy. Saw lots of guests with the same issue.
Stayed 4 nights in Apr 2024
Verified

6/10 Okay

Lloyd

No elevator and to many stairs to get to my room.
Stayed 3 nights in Dec 2024