Dear Satoshi, thank you for your time to share your experience and we are glad to know that you enjoyed the stay. We hope to welcome you again soon!

Dear Tomoyuki, we are glad that you enjoyed your stay and that we were able to meet your expectations. Thank you for taking the time to share your experience and we look forward to your future visit!

Dear Yoshiyuki, Thank you for choosing to stay with us at Solaire Resort. We hope that you had a wonderful experience during your time here. Your presence was truly appreciated, and we look forward to welcoming you back in the future. Sincerely, Margaret Lumanog Manager, Sky Tower Front Office

Dear Mr Hiroyuki, We hope you had a wonderful stay with us. We strive to provide exceptional service at all times as your satisfaction is our top priority. Thank you for choosing Solaire Resort and we look forward to welcoming you back soon! Sincerely, Margaret Lumanog Manager, Sky Tower Front Office

Dear Mr Kenji, Greetings from Solaire Resort! We hope that your time with us exceeded your expectations. We are thankful for the trust you placed in us to provide you with a comfortable and memorable experience. It was our pleasure to have you as our guest. Your patronage is greatly appreciated and we look forward to serving you again and creating more wonderful memories together. Sincerely, Margaret Lumanog Manager, Sky Tower Front Office

Dear Mr Shinichi,Thank you for taking time in rating us. It has been a pleasure to have you in our property.We will strive harder to improve our scores and hoping that you'll give us another opportunity to serve you. Sincerely,Grace De JoyaSky Tower Front Office - Assistant Manager

Dear Mr. Tetsuro, Thank you for your most recent stay with us at Solaire and for making us your preferred hotel in the area. We sincerely apologize for falllng short from your expectations this time around. I hope we can make it a more efficient and seamless registration experience on your next stays with us. Please do reach out to me at giselleregalado@solaireresort.com so I could personally assist you on your future visit. With Sincere Regards,

Dear Mr. Takeshi,Thank you very much for your most recent stay at Solaire Resort & Casino and for taking your precious time letting us know through this survey your observations and feedback. We have probed deeper on what had transpired and we would like to apologize for any inconvenience it has caused you. On your next future visits, please do let us know Mr. Takeshi in advance your time of arrival so we may anticipate the allocation of best possible room and the assistance you may require from our Concierge and Transportation. We graciously account these to ensure continued refinement -- striving for success and exceeding our guests' expectations. Once again, thank you Mr. Takeshi and we look forward to welcoming you back.Sincerely,Giselle San JoseAssistant Front Office Manager - SKY TOWER

Dear Mr. Fukaya,We would like to extend our sincerest gratitude for choosing us from your last Manila visit. We do hope that you had a pleasant time in the property and had enjoyed the amenities and facilities. We invite you once again to come back soon on your next Manila trip. Yours Sincerely,Giselle R. San JoseAssistant Front Office Manager

Dear Mr. Motoki,Thank you very much for your most recent visit at Solaire and for taking time accomplishing this survey! We are pleased to know that you have enjoyed your stay with us. We hope to see you back again soon!Sincerely,Giselle R. San JoseAssistant Front Office Manager

Dear Mr. Mitsunobu, Peaceful Greetings from Solaire! Thank you very much for your kind words and feedback. We are glad to share this to the entire team. We come in prayers that you and the rest of us remain resilient and socially responsible during this trying time. From Your Solaire Resort & Casino Team, we look forward to serving and accommodating everyone once again. Kind Regards, Giselle San Jose Assistant Guest Service Manager

Dear Valued Guest, Peaceful Greetings from Solaire. The COVID-19 pandemic is an unprecedented phenomenon globally, impacting our communities in so many ways. We fully empathize and understand your concerns — not only on your hotel reservations but the challenges you are facing now. We give paramount importance to your safety and we will consolidate all cancellations with Expedia and let them know of your connection concerns. We come in prayers that you and the rest of us remain resilient and socially responsible during this trying time. From Your Solaire Resort & Casino Team, we look forward to serving and accommodating everyone once again. Kind Regards, Giselle San Jose Assistant Guest Service Manager

Dear Valued Guest, Warmest greetings from Solaire Resort and Casino Manila! I would like to express my appreciation for taking time to share with us your ratings. Thank you for choosing our Hotel on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in the area. At Solaire Resort & Casino, we take pride in ensuring our guest’s satisfaction. We would be pleased if you would allow us to personally assist you on your next visits. With Best Wishes, Evangeline P. Umali Guest Service Manager

Dear Valued Guest, Warmest greetings from Solaire Resort and Casino Manila! I would like to express my appreciation for taking time to share with us your ratings. Thank you for choosing our Hotel on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in the area. At Solaire Resort & Casino, we take pride in ensuring our guest’s satisfaction. We would be pleased if you would allow us to personally assist you on your next visits. With Best Wishes, Evangeline P. Umali Guest Service Manager

Dear Valued Guest, Greetings from your Solaire Family! Thank you very much for your most recent stay with us and making us your home away from home. I am very pleased to know that you had an enjoyable stay with us; as rest assured that the same level of comfort and convenience will be extended on all your stays in the future. To personally assist you on your next visit would be more than an honor. Please do let me know of your future plans so we could arrange something extra special. Kind Regards, Giselle San Jose Assistant Guest Service Manager

Dear Valued Guest, Thank you very much for your kind words as this is another room for celebration for the entire Team. We strive to make each and every stay as personalized and fitting to your needs as possible. We are very much pleased to know that our Team Members were able to anticipate your early arrival and had everything prepared for much to your expectation and appreciation. We look forward to your next #SolaireExperience. Cheers, Giselle San Jose Assistant Guest Service Manager

Dear Valued Guest, Greetings from Solaire Resort & Casino and thank you very much for your most recent visit and taking time sharing about your experience. We look forward to constructive comments like yours that greatly help our continuous efforts in improving our products, processes and our people. Your concerns and suggestions were taken objectively. With an assurance that our amenities and facilities since 2013 have been carefully selected with optimum caliber and sourced out locally and internationally; comes a strong commitment of being able to maintain and sustain the finest service level standards and our work of art -- from choice of scent to linens to furnishings to name a few. Please be assured that we are always continually seeking ways to be the hotel of choice for everyone -- whether a businessman, gamer, family and of course couple and leisure travellers. As they say "A work of art was once a work in progress." Kindly allow me to be of assistance to your next visit. ありがとうございます Kind Regards, Giselle San Jose Assistant Guest Service Manager

Dear Mr. Tom, Thank you very much for your kind words, Sir. We are very pleased to know that you have enjoyed your stay with esp. at the executive lounge. The Concierge and Solaire Bay Club Team were particularly commended for exceeding your expectations from your recent stay. We would always strive and aspire to live up to everyone's hopes; more importantly in personalizing our services. Thank you once again, Mr. Tom and we do hope to see you more often on your next Manila visits. ありがとうございます With My Best Wishes, Giselle San Jose Assistant Guest Service Manager

Dear Valued Guest, Warmest greetings from Solaire Resort and Casino Manila! I would like to express my gratitude for taking time to share with us your honest ratings. We thank you for choosing our Hotel on your recent visit. We would appreciate to let us know should there be any challenges during your stay so we could properly address such concerns to provide you a better service in the future. At Solaire Resort & Casino, we take pride in ensuring our guest’s satisfaction. We would be pleased if you would allow us to personally assist you on your next visits. With Best Wishes, Evangeline P. Umali Guest Service Manager

Dear Valued Guest, Warmest greetings from Solaire Resort and Casino Manila! I would like to express my gratitude for taking time to share with us your honest ratings. We thank you for choosing our Hotel on your recent visit. We would appreciate to let us know should there be any challenges during your stay so we could properly address such concerns to provide you a better service in the future. At Solaire Resort & Casino, we take pride in ensuring our guest’s satisfaction. We would be pleased if you would allow us to personally assist you on your next visits. With Best Wishes, Evangeline P. Umali Guest Service Manager

Thank you for your recent visit.

Thank you for your recent visit.

Thank you for your recent visit.

Thank you very much for your recent visit.

Thank you for choosing to stay with us at Solaire resort & Casino. We are happy to hear our reception was able to accommodate a complimentary upgrade to your room. We hope you were able to visit our offerings throughout the resort during your stay.

Thank you for your feedback. I am very sorry to hear you had some challenges during your check in. Upon investigating your concern, the reason for delay in check in was to accommodate your request to have both rooms on the same floor. As a gesture of goodwill, the receptionist upgraded both rooms. We do not have any additional charges of 200 php which our reception would ask for to check in to your reservation. Should you regain the confidence to try us again, we would like the opportunity to provide you with a seamless check in experience.

Thank you for your recent visit to Solaire resort & casino

Thank you very much for your comments. We are very sorry to hear you had challenges finding your way around the property. We have digital property maps located throughout the property for guests to access at their convenience. Way finding signage are also placed throughout our casino floors, all public areas, and guest rooms. Lastly, our team members are there to assist you with directions. We hope that this did not inconvenience your entire stay.