We're sorry about this happenings, due to the policy of the admin of this building, they're strict about the daily booking guests, we are still working on it, so we can have everything easier for the guests, sorry about that sir.

Sorry sir, we will improve our employees services, and make sure it will not happen again

sorry sir, our reply is too late, we will improve our services, thank you

THANK YOU FOR YOUR REVIEW SIR, WE WILL IMPROVE OUR SERVICES, HOPE WE CAN SEE YOU AGAIN

thanks for your reviews, we will keep improving ourselves

thanks for your review, we will keep improving our service, hope we can assist you again:)

Sorry Sir to make you this trouble, thank you..

hello sir, about the situation, because we're fully booked that day, so we assist you to check in other room, and we will refund the rent you paid for the other hotel, but that day when we got there, u already check the hotel, we still keep your money, please understand

Thank you for the review sir, we hope to see you again(: have a nice day!

We are sorry for the trouble that we caused you, we are doing our best to improve our service. Thank you for choosing Serena's House(:

We are sorry for that sir, about the password it will be given to you when you arrive here for the security purposes. Sorry for the issue that you encountered. Have a nice day

Sorry for the issue that you encountered. We are doing our best to improve our service and units.

We are very sorry for the trouble that we cause you. We will work hard to fix the issue that you encountered.

sorry sir for that but the lobby didn't talk to us about that . were promise to you that we will improve our service and the room we will renovate thanks

Thank you for the review. Hope to see you again soon

Thank you for the review! We are looking forward to see you again, have a great day!

Thank you for your review hope to see you again soon!

Thank you for staying, Hope to see you again(:

Thank you for staying(:

Thank you hope to see you again soon

thank you for your review and fro staying to serena;s house

thank you for the positive review. we promise to you that we will improve our room thanks

thank you for the positive review. we promise to you that we will improve our room thanks

セレーナの家に泊まりたいと思っています。もっと必要なものがあれば、私たちに電話してください。 次回あなたは戻ってくる。

hi good day. the reason why no bell boy beacause its only a condominuim not a hotel. we are sorry for that. but serena's house staff are ready to serve you.

about the check out time in the reciept it is incidated that your check out time is 11:59am. if you want a later check out you should call us so we can talk about that, about the tv. we teach how to use and if you forgot we can assist you again. sorry for the inconvinvence.

Thankyou for staying in serena's house, yes sir so many koreans around malate, we hope to see you soon

thank you for the good review .. we hope to see you again in our place and we promise that we improve our unit thanks

sorry for the inconvinience, but still we appreciate your stay in serena's house :) thank you

thank you for the good review .. we hope you stay agin in our place .. thanks

私たちは失礼しました。騒々しい周辺については、これについて建物管理者と調整し、キッチンとダイニング用品を改善するキッチンの問題について調整します。私たちと一緒にご滞在いただきありがとうございます。

thank you for the review..we hope thatwe can host you again here in our house..about the inconvinience.. we will make an urgent action about this matter..thank you and have a nice day.

thank you very much sir for this positive feedback..we really appriciate this..domo arigato gosaimasu

THANK YOU VERY MUCH SIR FOR THE REVIEW. WE WILL STILL IMPROVE OUR SERVICES NEXT TIME. TAKE CARE AND THANK YOU AGAIN :)

Thank you for your feed back.... We will improve our services to make our guest happy and satisfied...

thanks for your reviews, and we are very sorry about the inconvenient, some of our units are not smart tv, so we need to use tv box, we also provide our office information and contact to every guests, we also make a letter if the guests are late check in, maybe you didn't use the system or you try the wrong number, sorry about that, but you can also try to reach our office to assist your needs.we do provide free housekeeping for the long stay guests, every 3-5days we will message you in expedia system or go to your room, we will not go inside without guest's permission, much better if we can have a easy way to contact each other. we try many times to contact our guests haven't do housekeeping for very long time, but most of the time we can't reach them, I think you are one of the guests we can't contact easily....however, I appreciated your time and your commends, we will do our best to improve our services and our units, hope we can see you again

we are very sorry about what you experienced when you stay here, the public area cleaning and the front desk are not under our management, they are direct to the admin of this building, about the bugs, we can only do our best to make our units are cleaned, sorry about this, but we will still try to do something so the bugs will not get inside our units, regarding the lobby, they will not allow any visitor to go upstairs without guests permission, I think maybe there's some misunderstanding, because we have stayed here for long time, we always put the guest safety as our priority , sorry for what happened.

sorry sir, we did contacted costumer service hotline to cancel your booking that time. maybe there's problem with the website, you can provide your bank account to us, then we can refund your payment to you, or you can choose to reschedule your booking

sorry for what happened that time, our room was in maintenance, that's why we need to cancel, please understand

thanks for your reviews, we will keep improving ourselves

thanks for your review, we will keep improving ourselves

we're sorry for these problems, regarding the housekeeping fee, its because of we're service apartment only, so we provide cheaper price to our guests, hope you can understand, thanks for your advice, we will increase our service

Hello Sir sorry for that, we appreciate your complain, we've learn a lot, thank you..

THANKS FOR YOUR GOOD REVIEW SIR, HOPE WE CAN STILL HOST YOU NEXT TIME

Thanks for your good review:)

Thank you for the great review(: We are looking forward to host you again(:

Thank you for the great review(: We are looking forward to see you again!

Thank you for staying with us. We are very sorry for the trouble that we caused you. We promise that we will improve our customer service. Thank you

thanks for the review

Thank you for the great review(: we are looking forward to see you again!