Rooftop bar, alfresco dining
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Reviews of Ace Hotel & Suites

3 out of 5
Ace Hotel & Suites
United Street corner Brixton Street, near Pioneer, Pasig, Manila

Reviews

8.2

Very Good

Rating 10 - Excellent. 76 out of 212 reviews" "
Rating 8 - Good. 90 out of 212 reviews" "
Rating 6 - Okay. 31 out of 212 reviews" "
Rating 4 - Poor. 8 out of 212 reviews" "
Rating 2 - Terrible. 7 out of 212 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Charles

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel was out dated the room had not been updated including the shower fixtures and faucets the exhaust fan was leaking condensation on our towels and belongings. Other than that the room worked for our needs it was large and had everything we needed they had to replace our refrigerator because it wasn’t working. We have stayed here many times and this is the first time we have not been happy. The surrounding area is full of everything anyone could need.
Stayed 2 nights in Apr 2024

8/10 Good

Rainelda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water spa is good experience. Must try!
Stayed 1 night in Feb 2024

6/10 Okay

Terry, Texas

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Hotel was clean and staff was nice, hotel policy stated 300 pesos for use of pool but never stated for 4 hours only and 300 pesos per day, also never heard of no phone policy and no pictures allowed taken in pool areas.
Stayed 1 night in Apr 2024

8/10 Good

Mica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 1 night in Mar 2024

10/10 Excellent

Jayson

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place.
Stayed 2 nights in Mar 2024

6/10 Okay

Claudine

Traveled with family
Liked: Staff & service, amenities
Hotel is a bit older and dusty. Great water spa attraction and food was delicious. Location is good. Staff very attentive
Stayed 2 nights in Feb 2024

6/10 Okay

Robert

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Service was excellent. Facilities need to be upgraded. Minor repairs on closet doors. Shower enclosure needs to be sealed. Dust accumulated on crevices need to be worked on. Thorough vacuuming to remove hairs and dust particles is needed.
Stayed 1 night in Feb 2024

10/10 Excellent

Kristine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite go-to hotel in Manila
Loved it!
Stayed 1 night in Jan 2024

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long line up during check-in. So many people At the lobby and check-in was slow. Also I find the 3pm check-in time later than other hotels.
Stayed 1 night in Jan 2024

10/10 Excellent

Lorena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Heinrick James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very relaxibg experience
Stayed 1 night in Dec 2023

10/10 Excellent

William

Positive, friendly and top notch customer service
Stayed 2 nights in Nov 2023

10/10 Excellent

Abegail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Nice hotel one of my favorite
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

8/10 Good

nona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Rianne, CORONA

Traveled with family
Liked: Staff & service, property conditions & facilities
The only thing i like is the water spa. Dear owners of Ace Hotel: 1.The towels that we're provided in our room was so disgustingly old and dark. Looks like its been overused already for a decade. Its time to change and put a brand new towels. Theres not even a wash cloth provided! 2. Please can you guys provide a Netflix or Amazon prime so we can watch a good movie. We really have no choice except the local channels. Please consider this review and im sure your score will go up. Thank you
Stayed 2 nights in Sep 2023

10/10 Excellent

Ruby Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, I am thankful to Expedia's partnership with Ace for offering the lowest price among other OTAs. Then thank you so much, Ace, for your consistent excellence, in the spa's cleanliness and therapeutic effect. It's my 3rd time to swim there. Then it's my first time booking the room and I was also happy. The lowest budget bedroom was beautiful and clean, too. I also so appreciate the free breakfast buffet! Yummy food and great ambiance with warm atmosphere. Also, we left an item there and when I came back for it, the staff had it and gave it to me. Wow at the safety and integrity. Thank you so much. Also, thank you for including the free parking for our stay. We just needed to validate it regardless of how many times we go out and it's still free. Know what, I will definitely come back again and recommend you to everyone. My hubby and I really enjoyed. Keep up the great work!!! :)
Stayed 1 night in Aug 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the water spa and the buffet breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Nerelito

Stayed 1 night in Aug 2023

10/10 Excellent

Kristine

Stayed 1 night in Jul 2023

10/10 Excellent

Fherleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Has a good view. some foods are bit pricey. But overall thumbs up.
Stayed 1 night in Jun 2023

10/10 Excellent

Gary

Stayed 2 nights in Apr 2023

6/10 Okay

Gilberto Lysander Nebrida, New York

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I love the staff for doing their best with what they have, just never give a kitchen knife when a guest asked for a butter knife. Plastic utensils for room service? I don't think they clean the bathroom as much as they should. Food was okay or great depending on your appetite. The Thursday Manager was awesome, so are the reception staff. Host/Hostess... well, I went to get a buffet for the evening and she asked me if I was there for the evening buffet. I really had to stop myself from responding "no I'm here for breakfast". I know some staff are just being cordial but some of the questions they ask are just plain s...... Now for the water spa.... I can't wear a swimming short but you can rent one. Seriously. Just for the fun of it, I went to a shop and bought a seamless underwear that was a bit sheer and I was allowed to use it.... Go figure. Will I stay here again or recommend this hotel ? Hell no !!!!!
Stayed 7 nights in Mar 2023

8/10 Good

Maria Luisa Cinderella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Family and I had a great stay! Check in was a breeze. Staff were accommodating. I was upgraded so I can't complain :)
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Bernadette

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Water spa was wonderful. Each room has its own water pitcher that you can refill from the hallway. Really convenient.
Stayed 1 night in Oct 2022

10/10 Excellent

Tom Mari Jandel

Stayed 1 night in Jul 2022

4/10 Poor

alyssa nicole

Stayed 1 night in Jun 2022

6/10 Okay

Atty. Ryan Rey

Traveled with family and small children, Traveled with family
Worst check-out procedure.
Stayed 2 nights in Jun 2022

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Kenneth

Stayed 3 nights in May 2022
Response from Ace Hotel and Suites on May 8, 2022
Greetings from Ace Hotel and Suites! We are delighted to know that you had a great time with us. Please do know that we appreciate this kind of comments and we will be sharing this to our team. We are looking forward to welcoming you in the future. Thank you and stay safe! Best Regards, The Management Ace Hotel and Suites

10/10 Excellent

Hazel Hyacinth

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Denise

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sky High Bar. Fast processing of checkin and checkout.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must Try Stay
The spa is very relaxing. The room and the hotel is very pretty as well so it's quite pricy but I can say that it's worth it.
Stayed 1 night in Feb 2022
Response from Ace Hotel and Suites on Mar 25, 2022
Greetings from Ace Hotel and Suites! We are delighted to know that you had a great time with us. Please do know that we appreciate this kind of comments and we will be sharing this to our team. We are looking forward to welcoming you in the future. Thank you and stay safe! Best Regards, The Management Ace Hotel and Suites

8/10 Good

Marjorie

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2022
Response from Ace Hotel and Suites on Feb 26, 2022
Dear Ma'am, Thanks for staying with us. We appreciate your feedback! We hope to welcome you soon again in the near future.

10/10 Excellent

Verified traveler

Stayed 6 nights in Feb 2020
Response from Vane on Mar 7, 2020
Dear Madam/Sir, Thanks for staying with us. We appreciate your feedback! We hope to welcome you soon again in the near future.

2/10 Terrible

Maria

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Low class hotel with low class service!
I checked in on Saturday at 1pm, lobby was like a market, so crowded. I found out that the water spa is open to the public and it is not just for Guests who have room reservation. The manager and other staff in front desk are not friendly and needs more training on how to be professional.
Stayed 1 night in Jan 2020
Response from Vane on Jan 28, 2020
Dear Madam / Sir, Thank you for your review. First and foremost, we would like to express our gratitude for choosing ACE for your staycation In behalf of Ace Hotel and Suites, we humbly apologize for the inconvenience you have experience with us. Rest assured we will raise your concern to the management and do something that could help improve this matter. Hence, we are hoping to welcome you again soon if you plan again to stay at our hotel in the near future. We'll make sure you'll enjoy and will have a blast with your stay by then. Thank you and have a great day ahead!

8/10 Good

Verified traveler

Traveled with partner
Rooms were spacious. The ref was empty and did not have courtesy water or water for sale.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water spa is great. Just hope less salt on food.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Disliked: Staff & service
I like this spa but the the frontline staff is very strict. We check in late because of the traffic. They ask for the confirmation papers
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the service and amenitoes
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I like the spa portion connected to the hotel. I didn’t like they refused to give us towels at the spa because we were checked in and our guest took 2 towels already, it did not make any sense to me when we paid to go into the spa. After I spoke with the staff they eventually gave us towels. The safe box was not working properly so they wanted to move us to another room after we had settled in already. They also said it was broken, but we were able to fix it and use it. I also felt like they were watching our every move. There was no conditioner for my hair, only shampoo and bath gel.
Stayed 3 nights in Oct 2019

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Staycation.
Good weekend staycation. There was a lot of good restaurants nearby.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the warm and cozy water / massage spa pools.
Stayed 1 night in Aug 2019

8/10 Good

Daniel L.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019

6/10 Okay

Joanne

We had fun at the Ace Water Spa!
The room is ok, The bathroom is not that clean. But we enjoyed the water spa.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Disliked: Cleanliness
Buffet breakfast is highly recommended.
Stayed 1 night in Jul 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

erika charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Room was big... had 2 extra beds in the junior suite. Water spa is great and buffet breakfast is amazing too
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family enjoyed the ace water spa. One thing about ace water spa, i didnt realize until we check-in that it was not included on my booking, i must have overlooked but regardless, it should always be included upon booking and with options to put if i want to enjoy it during our stay. Like my bookings from 20-22, there should have an options if i want to enjoy water spa for 2 days or during our stay. Other than that my family had a wonderful time. Thank you!
Stayed 1 night in Jul 2019