Dear Mr. YusukeThank you very much for your generous score review! We are absolutely delighted to know that you had a perfect experience during your recent stay with us. It is our utmost goal to provide exceptional service and satisfaction to all our guests, and your feedback reaffirms that we are on the right track.Once again, thank you for choosing City Garden Grand Hotel and we look forward to the pleasure of serving you again in the future.Best regards,Leo CastilloDuty Manager

Dear Mr. Tomoaki,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our rooms, restaurant, and bar to be well-cleaned and up to your standards. Your kind words about the quality and value of our rooms are much appreciated, especially coming from a seasoned traveler like yourself.We understand your concern about the pool facility. Your comfort and privacy are important to us, and we will take your feedback into consideration as we strive to improve our guests' experience. Thank you again for your valuable feedback. We value your patronage and would be honored to have the opportunity to welcome you back.Sincerely, Alex BognotDuty Manager

Dear Mr. Yoshiya,Greetings from City Garden Grand Hotel! Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at City Garden Grand Hotel. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Tatsunori,Thank you for choosing to stay at City Garden GRAND Hotel and for giving us an excellent rating! Our team works hard to ensure our guests have a comfortable and enjoyable stay, and we truly appreciate your positive review.We would be absolutely thrilled to welcome you again for another fantastic stay!Best regards,Leo CastilloDuty Manager

Dear Valued Guest,Thank you for taking the time to share your experience! We're thrilled to hear that you found our staff hospitable and that you felt comfortable during your stay. Being located near Burgos Street, a shopping mall, and numerous restaurants does indeed make our hotel very convenient for our guests. We're glad you enjoyed the area's amenities.We hope to have the pleasure of hosting you again in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Tatsunori,We appreciate your fantastic review! It brings us joy to hear that you had a great experience during your recent visit to City Garden Grand Hotel.Our team would like to take a moment to express our heartfelt gratitude for your continued patronage over the years. Your loyalty means the world to us, and we're honored to have you as our guest.We apologize for any inconvenience you experienced during your recent stay. Rest assured, we will pass on your comments to our Engineering Department as part of our ongoing commitment to improvement.Once again, we thank you for your continued patronage, and we eagerly look forward to serving you in the years to come.Best regards,Leo CastilloDuty Manager

Dear Mr. Kengo,Thank you for taking the time to share your experience during your recent visit with us. We would like to apologize for the disheartening experience you had to give us a 2 star-rated review.We know the significance of addressing service concerns and in order for us to take appropriate actions and to understand the situation accurately, would you mind giving us more information about it? We would appreciate any information you will be given, as this would help us to address the said matter appropriately and create necessary steps to be taken to minimize the impact. We are inviting you to contact us at dutymanager@citygardengrandhotel. com to further discuss this matter.We value your patronage and would be honored to have the opportunity to welcome you back.Sincerely, Alex BognotDuty Manager

Dear Mr. Mikio,Thank you for your review! We're thrilled to hear that you had a good experience with us.Your satisfaction is our top priority, and we're grateful for your positive feedback. We look forward to welcoming you back soon!At your Service, Alex BognotDuty Manager

Dear Mr. YutaGreetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Leo CastilloDuty Manager

Dear Mr. Tadashi,Greetings from City Garden Grand Hotel! Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.Sincerely,Ria DimlaDuty Manager

Dear Mr. Lei,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed the lively atmosphere of our area and found the proximity to shops, bars, and massages convenient.We're also thrilled that our staff made a positive impression with their friendly service and diligent cleaning efforts. Your kind words are truly appreciated and will be shared with our team.Regarding the shower pressure, we apologize for any inconvenience this may have caused. We'll certainly look into this matter to ensure that all of our amenities meet the expectations of our valued guests.Thank you once again for your review, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Alex BognotDuty Manager

Dear Mr. Hisashi,Thank you for taking the time to share your feedback and We're pleased to know that you had an overall positive experience during your stay at our hotel.We're committed to delivering exceptional service and ensuring that every aspect of your stay meets or exceeds your expectations. We look forward to welcoming you back soon.At your Service, Alex BognotDuty Manager

Dear Mr. Hiroki,Thank you for your review! We're thrilled to hear that you enjoyed the high-floor location and the fantastic view from your room. Providing our guests with memorable experiences and stunning vistas is always our goal, and we're delighted that we could deliver on that during your stay. We hope to have the pleasure of welcoming you back for another wonderful experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Masataka,Thank you so much for your 5-star review! We greatly appreciate your positive feedback and are delighted to know that you had an excellent experience with us. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Hiroki,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the tranquility of your room and found the pool area pleasant. It's wonderful to know that you appreciated the stunning night view from our property as well. Your feedback means a lot to us, and we're glad we could contribute to making your stay enjoyable. We look forward to welcoming you back for another relaxing experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Yasuhiro,Thank you for taking the time to share your experience during your recent visit with us. We would like to apologize for the disheartening experience you had to give us a 2 star-rated review.We know the significance of addressing service concerns and in order for us to take appropriate actions and to understand the situation accurately, would you mind giving us more information about it? We would appreciate any information you will be given, as this would help us to address the said matter appropriately and create necessary steps to be taken to minimize the impact. We are inviting you to contact us at dutymanager@ citygardengrandhotel.com to further discuss this matter.We value your patronage and would be honored to have the opportunity to welcome you back.Sincerely, Alex BognotDuty Manager

Dear Mr. Takumi,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We're delighted that we could meet your expectations. We look forward to welcoming you back again for another great experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Shunichi,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel facilities and services, including the pool on the 32nd floor and our restaurant BAR with its picturesque view. We're also pleased that you found our breakfast buffet to be satisfying with its wide variety.Regarding transportation convenience in the Makati area, we appreciate your observation. We continuously strive to improve our guests' experience, and your feedback will be taken into consideration as we work towards enhancing our transportation options.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Sincerely,Ria DimlaDuty Manager

Dear Ms. Keiko,Thank you for taking the time to leave us a great score review. We're delighted to know that you had a positive experience during your recent stay with us. Your feedback is important to us, and we're constantly striving to enhance our guests' experiences. We're looking forward to welcoming you back in the future and providing you with an even more exceptional stay.At your Service, Alex BognotDuty Manager

Dear Valued Guest,Thank you so much for giving us a perfect score review! We are absolutely delighted to hear that you had such a fantastic experience with us. Our team works tirelessly to ensure that every guest has a seamless and enjoyable experience, and your feedback validates our efforts.Your satisfaction is incredibly important to us, and we are grateful for the opportunity to serve you.Once again, thank you for choosing City Garden Grand Hotel and we can't wait to welcome you back soon for another outstanding experience!At your Service, Alex BognotDuty Manager

Dear Ms. Akiko,Thank you for taking the time to share your review and for awarding us a 4 star rating. We truly appreciate your feedback, and we're delighted to learn that you had a positive experience during your stay.We're thrilled to hear that you enjoyed your time with us, and your good rating is a testament to our team's efforts in providing excellent service. At City Garden Grand Hotel, we continuously strive to enhance our guests' satisfaction, and your feedback plays a crucial role in helping us achieve that goal. We look forward to welcoming you back in the future, and thank you once again for choosing to stay with us.At your Service, Alex BognotDuty Manager

Dear Mr. Wataru,Thank you for taking the time to share your experience with us. We're delighted to hear that you found the rooms very clean and enjoyed the plentiful breakfast during your stay.We appreciate your comment about the bathtub, and we want to inform you that for our Standard and Superior rooms, guests have the option to choose between a bathtub or a walk-in shower. And for our deluxe rooms, all are equipped with bathtubs. We apologize for any inconvenience this may have caused and appreciate your understanding. Your feedback is crucial, and we will use it to review our room amenities and consider providing more options in the future.We value your patronage and would be honored to have the opportunity to welcome you back.Sincerely, Alex BognotDuty Manager

Dear Mr. Keitaro,Thank you for bringing your experience to our attention, and we sincerely apologize for any inconvenience you encountered regarding the breakfast replenishment. We genuinely appreciate your feedback as it helps us identify areas for improvement.Our team is committed to providing a seamless and enjoyable experience for all our guests, and we regret that we fell short in this instance. Rest assured, we will investigate the matter and address any issues with our breakfast replenishment process to ensure it meets the high standards we aim to uphold.We appreciate your understanding and value your input. Your satisfaction is important to us, and we want to make sure we take the necessary steps to prevent similar occurrences in the future.Once again, we apologize for any inconvenience and appreciate your feedback. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Sincerely, Alex BognotDuty Manager

Dear Mr. Keiji,We are absolutely thrilled to receive your 5-star rating and thank you for taking the time to share your positive experience with us. Receiving such positive feedback inspires us to continue pushing the boundaries and delivering excellence. Thank you again for being a valued guest, and we look forward to serving you with excellence in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Takahiro,We want to extend our heartfelt gratitude for taking the time to provide feedback on your recent experience with us. Thank you so much for your positive feedback and for giving us a wonderful score review. We truly appreciate it. Your insights are invaluable as we work towards delivering a flawless experience.We look forward to serving you again in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Kojiro,We're overjoyed to receive your 5-star review! Thank you immensely for choosing us and sharing your positive experience. We're committed to delivering exceptional service and memorable stays. Your support means a lot, and we can't wait to welcome you back for another wonderful visit!Best regards, Alex BognotDuty Manager

Dear Mr. Hisashi,Thank you for taking the time to provide us with your valuable feedback regarding your recent experience at our hotel. We sincerely apologize for the inconveniences you encountered during your stay, particularly in our gym facilities and with our elevators, especially during the service inspection time.We never want our guests to feel any discomfort, and we truly apologize for any inconvenience you experienced. The comfort and satisfaction of our guests are of the utmost importance, and rest assured that your feedback will be addressed to the concerned department head for proper action and improvement. We hope to have the opportunity to welcome you back in the future and provide you with a better experience that reflects the high standards we strive to uphold.Sincerely, Alex BognotDuty Manager

Dear Mr. Ota,Thank you for your positive review! We're really happy to hear that you had a good experience. Your feedback helps us continue to provide the best experience possible. Thanks again for taking the time to write a review! and looking forward to welcoming you back in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Kenji,Greetings from City Garden Grand Hotel! Please accept our sincere gratitude for the top-notch rating, we're glad to know that you have enjoyed your stay especially you found our rooms amazing with a great view. Our team truly appreciates it. Your positive feedback serves as a validation of our efforts, and we are truly humbled by your appreciation. We look forward to welcoming you back in the future.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Hiroki,Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Hiromi,Thank you so much for your positive feedback! We're delighted to hear that you found our establishment beautiful, and we're thrilled that you enjoyed the rooftop bar. Providing a great experience for our guests is our top priority, and we're glad to know that we succeeded in creating a memorable visit for you. We look forward to welcoming you back soon for another fantastic experience!Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Toshiaki,Thank you for taking the time to share your feedback with us. We're pleased to hear that, overall, your experience at City Garden Grand Hotel was satisfactory.We appreciate your understanding regarding the water pressure. While we strive to provide the best amenities, we will certainly look into ways to enhance this aspect of our service to better meet the expectations of our guests.Your overall satisfaction is encouraging, and we're grateful for your positive sentiments. Your input is invaluable as we continually strive to enhance our guests' experience.Thank you for staying with us, and hope to have the opportunity to welcome you back in the future. Sincerely, Alex BognotDuty Manager

Dear Mr. Tomoaki,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our breakfast buffet! It's always rewarding to know that our efforts to provide a satisfying dining experience are appreciated.We sincerely apologize for any disappointment you may have experienced with the size of our pool. We understand that the pool is an important amenity for our guests, and we regret that it did not meet your expectations. Your feedback is valuable to us, and we will certainly take it into consideration as we continue to enhance and improve our facilities.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable and satisfying experience.Sincerely, Alex BognotDuty Manager

Dear Mr. Yu,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Nobuyoshi,Thank you for sharing your feedback with us. We appreciate your positive comments regarding our good location, enjoyable breakfast, and the friendly demeanor of our staff. It's always rewarding to hear when guests have had a pleasant stay.We do, however, apologize for any inconvenience caused by the slow WiFi and elevator service. We understand the importance of these amenities, and we appreciate your understanding as we work to improve these aspects for a smoother and more efficient experience in the future.We're delighted to know that, despite these challenges, you would choose to stay with us again on your next visit to Manila. Your loyalty is truly valued, and we look forward to the opportunity to welcome you back and provide an even better experience.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Hirotaka,Thank you for taking the time to share your feedback and we're pleased to know that you had an overall positive experience during your stay at our hotel.We're committed to delivering exceptional service and ensuring that every aspect of your stay meets or exceeds your expectations. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. At your Service, Alex BognotDuty Manager

Dear Mr. Takahiko,Thank you for taking the time to share your experience during your recent stay with us. We would like to thank you for the very nice feedback and high rating you gave our hotel. We are glad to know that we met your expectations with our value for money hotel amenities. We, at City Garden Grand Hotel, ensure that we give a quality and excellent service that we can give to make our guests have a pleasant experience. However, please accept our apologies for the inconvenience it may cause you regarding our lifts. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. Your concerns are being forwarded to relevant departments for their immediate action. Thank you for staying with us and we would love to have you back at our hotel on your next trip to Makati.Sincerely,Ria DimlaDuty Manager

Dear Mr. Atsuko,Thank you for choosing City Garden for your stay and for taking the time to share your positive experiences with us! We're delighted to hear that you returned to our hotel and found it easy to use.It's fantastic that you enjoyed our rich and delicious breakfast, and we appreciate your feedback on our training gym. We'll certainly take your suggestion about heavier weights into consideration as we strive to enhance our facilities for our guests.We're glad our central location suited your needs, and it's wonderful to hear that you found the water pressure and hot water in the shower to be good.We appreciate your comment about the elevators, and we apologize for any inconvenience caused. We're continuously working on ways to improve our services, and your feedback helps us in that process.Thank you for recommending City Garden, and we look forward to welcoming you back on your next visit to the area!

Dear Mr. Takushi,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Hidetsura,Thank you for giving us 10 star rated review. We are delighted to know that you were satisfied with the overall service of our hotel. It’s great to see the positive rating on your review. We hope to be able to be of service to you once again in the near future.Until then, Stay Safe!Clement SalantesDuty Manager

Dear Mr. Tetsuya,Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Taro,Thank you for choosing City Garden Grand Hotel! We would like to express our appreciation for taking time to share your feedback on your recent stay. We're delighted to know that our team members provided you with exceptional service that left a positive impact on your recent stay with us. We are glad to know that we met your expectations with our value for money service and facilities. We are looking forward to welcoming you in the future!

Dear Mr. Masayuki,Thank you for choosing to stay at City Garden Grand hotel . We take pride in your continued patronage and we are committed to serving you with excellence for years to come. Once again, thank you and we look forward to welcoming you back soon.Sincerely,Alex BognotDuty Manager

Dear Mr. Tomoe,Thank you for taking the time to give us an amazing review. It gives us a big smile knowing that you have enjoyed your recent visit at City Garden Grand Hotel. Thank you so much for the top-notch score review and for mentioning that our room is clean. Thank you and we look forward to welcoming you back again.Until then, Stay Safe!Clement SalantesDuty Manager

親愛なるナオトさん、このような素晴らしいフィードバックを聞いて、私たちの心は温かくなります。時間を割いて私たちとの経験を共有し、私たちのスタッフがフレンドリーで礼儀正しいと述べていただきありがとうございます。私たちはお客様の継続的なご愛顧を誇りに思い、今後何年にもわたって優れたサービスを提供することに尽力します。改めて、誠にありがとうございます。シティ ガーデン グランド ホテルにまたお会いできることを楽しみにしています。それまで、安全に過ごしましょう！ クレメント・サランテス当直マネージャー

Dear Mr. Atsushi,Thank you for taking the time to give us a wonderful score. We are glad to know that you enjoyed your stay with us .We take pride in your continued patronage and we are committed to serving you with excellence for years to come. Once again, thank you so much and we look forward to welcoming you back soon here at City Garden Grand Hotel. At your Service,Alex BognotDuty Manager

Dear Mr. Kiyotoshi,It gives us a big smile knowing that you have enjoyed your stay following your recent visit to City Garden Grand Hotel. Thank you so much for the top-notch score review and we look forward to welcoming you back again.At your Service,Alex BognotDuty Manager

Dear Mr. Takuya, We are extremely grateful to receive your excellent score. Likewise, we would like to express our appreciation for taking time to share your delightful review and we are glad to know that you enjoyed your stay with us. Thank you so much for the kind words and for highlighting that the cleanliness of our rooms meet your standards. It’s great to see the positive rating in your review. Looking forward to welcoming you back here at City Garden Grand Hotel. At your Service,Alex BognotDuty Manager

Dear Mr. Tatsunori,We are extremely grateful to receive your top-rated score. Likewise, we are all so glad to know that you overall enjoyed your stay despite a few remarks. We sincerely regret any inconvenience you encountered during your stay. Rest assured that your feedback will be addressed to the concerned department head, so that we will look into these, as we always strive for improvement.Looking forward to welcoming you back here at City Garden Grand Hotel. Sincerely,Alex BognotDuty Manager

Dear Sir/Madam,Thank you for taking the time to give us an excellent score. We are glad to know that you enjoyed your stay with us .We take pride in your continued patronage and we are committed to serving you with excellence for years to come. Once again, thank you so much and we look forward to welcoming you back soon here at City Garden Grand Hotel.We hope to be able to be of service to you once again in the near future.Sincerely,Alex BognotDuty Manager