Dear Noriyasu,Thank you for your review of our hotel. I am sorry to see that you were disappointed with your recent stay at our hotel. If you would like to discuss this with us, please contact our hotel directly and we will be happy to help. Whilst I wish you had a better stay with us, I would like to welcome you back to our hotel in the future so we can rectify this.Kindest regards,Kat HerringGuest Relations Manager

Dear Akio,Thank you for your review. I am so pleased you found our shuttle bus service convenient. I hope we can welcome you back to our hotel again soon!Kindest regards,Kat HerringGuest Relations Executive

Dear Junji, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Kind Regards, Marzia De FrancescoReception Supervisor

Thank you for your review, I hope we can welcome you back in the future. Best Wishes Emily Smith Hilliard Front Office Manager

Thank you for taking the time to post a positive review, we are appreciate all of your comments and hope to welcome you back in the near future.Best regardsGuest Relations Team

Thank you for taking the time to review your last stay, your comments are valuable to us. We are pleased to read your positive comments, however we note that some parts of your stay did not meet expectations on this occasion.We would like to advise that we do have alternative room types that have air conditioning and are more recently refurbished. We hope we have the opportunity to welcome you back in the near future to ensure a more positive stay experience - please do contact Guest Relations ahead of your stay,Thank you once again,Guest Relations Manager

Thank you for your 5/5 review,We look forward to welcoming you again,Best regardsGuest Relations

Thank you for taking the time to post a review.We appreciate your comments - we would certainly provide more milk, coffee, tea upon request.Please do let us know when you are next staying and we can ensure we provide extra coffee and milk ready for your arrival.Best regardsGuest Relations Team

Thank you for taking the time to post a positive review - we are happy to know you enjoyed your stay and the in-room amenities.We look forward to welcoming you again in the near future,Best regardsGuest Relations

Thank you for your 5/5 review - it's great to read your positive commentsWe look forward to welcoming you again,Best regardsGuest Relations

Thank you for taking the time to give a positive review,We hope to see you again soon!Best regardsGuest Relations

Thank you for your 5/5 review - we are delighted to read your comments.We look forward to welcoming you to the Clayton Hotel Manchester Airport again,Best regardsGuest Relations

Dear GuestThank you for your 5/5 positive review, in particular mentioning the Hotel staff - we are pleased to hear you enjoyed your stay and look forward to welcoming you again,Best regardsGuest Relations

Thank you for taking the time to post a positive review and highlight the Hotel's convenient location being on the Airport grounds.We look forward to welcoming you again,Kindest regardsGuest Relations Manager

Dear Guest,Thank you for taking the time to leave us a review. I am pleased to read that you found our restaurant manager and our shuttle bus drivers fantastic, however I am very disappointed to learn about the shortcomings you encountered during your stay. Please accept my most sincere apologies, as this is by no means the standard of service we aim to provide and I am very disappointed that this was in fact the case. You can be assured that all items identified will be addressed accordingly to the relevant departments and I would like to welcome you back to our hotel in the future, where I can assure you that we will do our best to give you the great hotel experience that so many of our guests are fond of.Kindest regards,Guest Relations Manager

Dear Guest,Thank you for taking the time to leave us a review. I am very sorry to see that you were disappointed with your recent stay at our hotel. Please accept my most sincere apologies for the shortcomings you encountered and we are grateful for your feedback, as we are always trying to improve our guest experience. If you would like to discuss this further, please contact our hotel directly and we will be happy to help. Whilst I wish you had a better stay with us, I would like to welcome you back to our hotel in the future so we turn your experience into a positive one. Kindest regards,Guest Relations Manager

Thank you for taking the time to post a review. The Hotel does run a complimentary shuttle bus service to all residents and at busy times they do run approximately every 15 minutes. We are sorry to hear your requested time was not available and hope that you did consider alternative times available.Should you wish to discuss your comments any further, please contact me.Best regardsGuest Relations Manager

Thank you for taking the time to review your recent stay at the Clayton Hotel Manchester Airport. We are pleased to hear you had an enjoyable stay and you dined from our new seasonal menus.We look forward to welcoming you again in the future,Best regardsGuest Relations

Thank you for taking the time to post a positive review.Please be assured your comments will be passed to the Hotel Manager. Our Restaurant and Bar teams can always ask the Chef for any specific requests to cater for allergies.We hope to welcome you again soon,Guest Relations

Thank you for taking the time to post a review.We will certainly ensure your comments are passed to the relevant team to understand what happened with your requests at check-in.We are very pleased to hear how accommodating our bus drivers were for you.We hope to have the opportunity to welcome you again in the near future to ensure you have a fully enjoyable stay. Please contact our Guest Relations team ahead of your arrival.Thank youGuest Relations

Dear Guest,Thank you for taking the time to leave us a review. I am very sorry to see that you were disappointed with the check-in process you experienced at the self-check in pods, however our team were on hand to help and have you checked-in as quick as possible.Please be advised we will contact you to understand further your comments. Kindest regards,Guest Relations Manager

Thank you for your review. We would like to know what would help you give a 5/5 review - should you wish to discuss your recent stay in more detail, please contact our Guest Relations team.Best regardsGuest Relations

Thank you for taking the time to provide feedback. Please be assured your comments have been passed to the relevant departments straight away.We value your feedback and can advise both The Grill and Aviator menus do offer a variety of vegan and vegetarian course options. Our Food & Beverage team are always happy to assist with any dietary requirements and recommendations.We do hope we can welcome you again in the near future to improve your stay experience and please do let our Guest Relations team know in advance,Thank youGuest Relations

Thank you for taking the time to provide your feedback from your most recent stay. We look forward to welcoming you again in the near future,Guest Relations team

Thank you for taking the time to post a positive review rating.We look forward to welcoming you again in the near future,Best regardsGuest Relations Team

Thank you for taking the time to post a positive review rating.We look forward to welcoming you again in the near future,Best regardsGuest Relations Team

Thank you for taking the time to give a 5/5 review!We look forward to welcoming you to the Clayton Hotel Manchester Airport again,Best regardsGuest Relations