AVIAレジデンスオンリンカーン-エクステンデッドステイの口コミ

10/10 (非常に良い)

A.H.、名古屋

2013 年 8 月 26 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

最高

3週間近いアメリカ・カナダの旅でトップクラスのホテル。値段の割にとても広い部屋で清潔そのもの。車でない人は難しいが泊まってほしいホテルの一つ。ボストン郊外でも同じチェーンのホテルに泊まったがここもよかった。

8/10 (良い)

Alexander

家族旅行

2024 年 5 月 27 日

良かった点 : スタッフとサービス、施設のコンディションと設備

All good. Could have been a bit cleaner.

2024 年 5 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2024 年 5 月 28 日)

Thank you for the review! If you have any additional comments to help us improve, please do not hesitate to contact us. We hope to see you again soon...

10/10 (非常に良い)

Ava

カップルで旅行, グループ旅行

2024 年 5 月 27 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

My group of 5 enjoyed the place! It was spacious and had more than enough room for all of us! Each room had a bathroom which was awesome. I would stay again. Gorgeous property

2024 年 5 月に 3 泊滞在

Shawnからの返信 (投稿日 : 2024 年 5 月 27 日)

Thank you for the outstanding review and we are so happy to hear you had a great stay with us. The extra bathroom in the second bedroom is always a nice thing to have… Please come back anytime

8/10 (良い)

Robert

カップルで旅行

2024 年 5 月 27 日

良かった点 : スタッフとサービス

Air Conditioning unit was very loud shower diverter was hanging off the wall, thus shower was not great a bit dingy from the counters to the carpeting furniture, except the bed, was rather uncomfortable

2024 年 5 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2024 年 5 月 27 日)

Thank you for the review and I apologize for the inconveniences that you faced during your stay with us. We hope you give us another chance in the future

8/10 (良い)

Sharon

小さなお子様連れの家族旅行

2024 年 5 月 26 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Pros: spaciousness of room and room was very clean - bed was comfy - staff was very courteous and helpful. Cons: carpet was worn as well as the desk chair - shower curtain liner had a horrible mildew smell - ice maker in fridge did not work

2024 年 5 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2024 年 5 月 27 日)

Thank you for taking the time to share your feedback regarding your experience and I am sorry that we did not meet your expectations regarding your recent stay with us. We will be sharing your feedback with staff in order to improve our services and hope that the next time you are in Malvern, you will give us another opportunity to serve you. Thanks again!

6/10 (普通)

Joan

家族旅行, 小さなお子様連れの家族旅行, グループ旅行

2024 年 5 月 26 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

気になった点 : スタッフとサービス

Here for two nights for a soccer tournament. Biggest pro was the nice and relatively big outdoor pool in center of complex, easy to use BBQ grills, basketball court, good size units, plenty of parking, well-maintained grounds, clean sheets and towels. The biggest issue we had was we needed late check-in after front desk leaves at 8pm that night so we needed to call-in that morning to ask them to leave keys in an outdoor lockbox. However, that morning their phone lines weren’t working and we tried calling until 11am. Finally, we tracked down their parent company and called their corporate office and it took them a couple of hours to reach their property manager. There were no email addresses for the hotel on website and I even tried reaching out to Expedia but they also didn’t have email address so there was no way to reach that property until we found corporate. We finally were able to reach front desk by email and got set up but it was very stressful all day trying to figure it out. My suggestion is that they list at least two forms of communication method to front desk so this doesn’t happen again. Also, I was surprised the hotel didn’t alert any later incoming guests of their phone lines down after we told them of this issue. We had other families we knew coming in that day also having this trouble. I would have thought they would send out an email to all their guests alerting them of their phones down and giving them an email option for communication.

2024 年 5 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2024 年 5 月 27 日)

Thank you for taking the time to share your feedback regarding your experience with AVIA Residences on Lincoln. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with us. We appreciate you sharing your concerns, and we look forward to hopefully exceeding your expectations in the future

10/10 (非常に良い)

Renata

小さなお子様連れの家族旅行

2024 年 5 月 26 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

This place is very convenient, affordable and the staff is very attentive.

2024 年 5 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2024 年 5 月 27 日)

Thank you for the outstanding review and we are so happy to hear you had a great stay with us… Looking forward to seeing you soon!

10/10 (非常に良い)

Kim

グループ旅行

2024 年 5 月 19 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Great rooms, so spacious and clean, hotel provided everything we needed, and very conveniently located without being disturbed when you are in your room

2024 年 5 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2024 年 5 月 20 日)

Thank you for the perfect score! We're so glad that you enjoyed your stay with us. I love the fact that we are right off the main road but still tucked back enough that can't hear anything. Please keep us in mind if you're ever in the area again

10/10 (非常に良い)

Lisa

カップルで旅行

2024 年 5 月 19 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Shawn at the front desk was extremely helpful! We weren't going to be able to check in until very late, and he called us to ensure we would still be able to access our keys and room information. When we arrived, after midnight, there was a minor maintenance issue (nothing that could have been foreseen by the staff... smoke detector batteries died), and the night maintenance worker called us back within minutes, and had the issue rectified in less than 30 minutes. The room was very nice, clean, affordable, and included so many nice amenities and comforts that made our stay absolutely perfect. I highly recommend this property, even if you're only staying for a night or two. It was a wonderful experience!

2024 年 5 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2024 年 5 月 20 日)

Thank you for the great review! We're glad you had such a great stay with us and I'm glad that our maintenance staff was able to help you in the middle of night, I know a beeping smoke alarm would've probably kept you up all night. We look forward to having you as a guest again in the future

8/10 (良い)

Courtney

カップルで旅行

2024 年 5 月 5 日

良かった点 : 設備とサービス

Would definitely stay again…

2024 年 5 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2024 年 5 月 6 日)

Thank you for the good review! We look forward to having you back soon!

8/10 (良い)

paul

2024 年 4 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

It was convenient as far as my travel

2024 年 4 月に 4 泊滞在

Shawnからの返信 (投稿日 : 2024 年 4 月 18 日)

Paul, Thank you for the good review! I hope you choose us again the next time you're in the area

10/10 (非常に良い)

Brenda、Albion ave

カップルで旅行

2024 年 3 月 19 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The property was Exellent this is my second time visiting and love it quiet clean comfortable the apartment was very clean stores are close can’t wait To stay again in summer

2024 年 3 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2024 年 3 月 19 日)

Thank you for the great review!! See you this summer

2/10 (非常に不満)

Amanda

2024 年 2 月 5 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Do not recommend. The facilities are old & poorly maintained. Service was friendly but poor: when i called to repair lock dangling by 1 screw the repair man came & put in 2 more screws (1 still missing) & left 4 on the floor. When our trash was not collected during our stay, i called & was told no one could collect it, just leave it outside. Buildings visibly decrepit: peeling paint, holes in wall, hanging trim, broken lock, rusty & cracked concrete stairs. Rooms seemed clean enough but silly string residue left on walls, fridge, door trim presumably from previous party. Kitchen faucet sputtered & smelled foul, then chlorinated smell - we bought water & threw out the berries we'd rinsed in nasty water. Fridge froze our food. Heat was extremely high in one bedroom, cold in the other. Light visible around external door/ cold came in. No one cleaned the room when we were out.

Shawnからの返信 (投稿日 : 2024 年 2 月 6 日)

I am sorry that we did not meet your expectations regarding your recent stay with us. We will be sharing your feedback with staff in order to improve our services and hope that the next time you are in Malvern, you will give us another opportunity to serve you.

2/10 (非常に不満)

ALI

小さなお子様連れの家族旅行

2024 年 2 月 4 日

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備

Small cockroaches everywhere

2024 年 2 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2024 年 2 月 5 日)

I am sorry that we did not meet your expectations regarding your recent stay with us. We will be sharing your feedback with staff in order to improve our services and hope that the next time you are in Malvern, you will give us another opportunity to serve you. Thanks again!

4/10 (不満)

Lei、Bedford

家族旅行

2024 年 1 月 29 日

良かった点 : 清潔度

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

They do not provide proper breakfast! Frozen food to offer, with a microwave oven, 😀. In our bathroom there was no shampoo and body wash, and nobody check and refill. Very noisy fridge. I spent about $130 per night, but it's worth 60 at most.

2024 年 1 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2024 年 1 月 30 日)

Thank you for taking the time to share your feedback regarding your experience and I am sorry that we did not meet your expectations regarding your recent stay with us. We will be sharing your feedback with staff in order to improve our services and hope that the next time you are in Malvern, you will give us another opportunity to serve you. Thanks again!

2/10 (非常に不満)

Ian

2024 年 1 月 8 日

気になった点 : 設備とサービス

2024 年 1 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2024 年 1 月 8 日)

Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Malvern Valley Forge. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Malvern Valley Forge. We appreciate you sharing your concerns, and we look forward to hopefully exceeding your expectations in the future.

8/10 (良い)

Hazel

2024 年 1 月 6 日

2023 年 12 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2024 年 1 月 8 日)

Thank you for the review! If you have any additional comments to help us improve, please do not hesitate to contact us. We hope to see you again soon

10/10 (非常に良い)

Raymond

2024 年 1 月 4 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

clean nice staff reasonable cost needs better COFFEE

2023 年 12 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2024 年 1 月 8 日)

Thanks for the perfect score! Please come back any time

8/10 (良い)

Forrest

小さなお子様連れの家族旅行

2024 年 1 月 1 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

This place could be a 5 star if they update the rooms. We had the two bedroom. It was very spacious and comfortable. The two separate bathrooms were awesome. My only complaint is that the room were old and outdated. The beds were very comfortable. The kitchen was decent. The bathroom were also decent. With an upgrade this place will be a 10/10. However, I would stay again and I will recommend.

2023 年 12 月に 3 泊滞在

Shawnからの返信 (投稿日 : 2024 年 1 月 7 日)

Thank you for the review! If you have any additional comments to help us improve, please do not hesitate to contact us. We hope to see you again soon

4/10 (不満)

Amber

2023 年 12 月 30 日

良かった点 : スタッフとサービス

気になった点 : 施設のコンディションと設備

The pull out mattress was very stained & uncomfortable, there were stains

2023 年 12 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2023 年 12 月 31 日)

Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Malvern Valley Forge. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Malvern Valley Forge. We appreciate you sharing your concerns, and we look forward to hopefully exceeding your expectations in the future.

8/10 (良い)

Christal

2023 年 12 月 29 日

2023 年 12 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2023 年 12 月 31 日)

Thank you for the review! If you have any additional comments to help us improve, please do not hesitate to contact us. We hope to see you again soon

2/10 (非常に不満)

Will

家族旅行

2023 年 12 月 29 日

気になった点 : 清潔度、施設のコンディションと設備

Not worth the stay…..

The hotel was disgusting….there was willing string all over the kitchen, makeup stains on the pillowcase, dog piss on the walls, and small hairs in the tub. The only replenished some of the towels. It looked like this room was barely cleaned through, we even had to wash dishes in the cabinet to use them. We were very disappointed because they were decent enough the first time we stayed but if we didn’t get in so late then we would of looked elsewhere this time around. Not to mention the reception gossiping about calls they’ve received including rats in rooms in front of guest trying to check out.

2023 年 12 月に 1 泊滞在

Shawからの返信 (投稿日 : 2023 年 12 月 31 日)

I am sorry that we did not meet your expectations regarding your recent stay with us. We will be sharing your feedback with staff in order to improve our services and hope that the next time you are in Malvern, you will give us another opportunity to serve you.

8/10 (良い)

Manuel、Fort Lauderdale

2023 年 12 月 18 日

2023 年 12 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2023 年 12 月 19 日)

Thank you for the review! If you have any additional comments to help us improve, please do not hesitate to contact us. We hope to see you again soon

8/10 (良い)

Hoang

グループ旅行

2023 年 12 月 10 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

very nice

2023 年 12 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2023 年 12 月 13 日)

Thank you for the review! If you have any additional comments to help us improve, please do not hesitate to contact us. We hope to see you again soon

4/10 (不満)

Robert

出張

2023 年 12 月 10 日

気になった点 : 清潔度

2023 年 12 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2023 年 12 月 13 日)

Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Malvern Valley Forge. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Malvern Valley Forge. We appreciate you sharing your concerns, and we look forward to hopefully exceeding your expectations in the future.

8/10 (良い)

Debbie

家族旅行

2023 年 11 月 18 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

2023 年 11 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2023 年 11 月 21 日)

Thank you for the review! If you have any additional comments to help us improve, please do not hesitate to contact us. We hope to see you again soon

10/10 (非常に良い)

Susan

家族旅行

2023 年 11 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 11 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2023 年 11 月 17 日)

Thank you for the outstanding review and we are so happy to hear you had a great stay with us… Looking forward to seeing you soon!

10/10 (非常に良い)

Amy

家族旅行

2023 年 11 月 13 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 11 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2023 年 11 月 14 日)

Thank you for the outstanding review! We hope to see you again soon

8/10 (良い)

wendy

出張, カップルで旅行

2023 年 11 月 13 日

良かった点 : 清潔度、スタッフとサービス

I was very happy to have a fully stocked kitchen and two beds with two baths. That was perfect for our needs. Everything was functional and clean. The property could use a refresh on some of the suite furniture, but the beds were clean and comfortable, and shower was great. I thought it was an excellent value. I would definitely go again.

2023 年 11 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2023 年 11 月 14 日)

Thank you for the good review! If you have any additional comments to help us improve, please do not hesitate to contact us. We hope to see you again soon

2/10 (非常に不満)

宿泊されたお客様

家族旅行

2023 年 11 月 6 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Nope....no way we were staying there.

We didnt even stay due to the filthiness of the place. Bugs, heavily stained carpeting, disgusting kitchen, amd wornout furniture. Oh yes, and the linen has brown stuff on it. Didnt seem safer, either. Walked right out!

2023 年 11 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2023 年 11 月 12 日)

I am sorry that we did not meet your expectations regarding your recent stay with us. We will be sharing your feedback with staff in order to improve our services and hope that the next time you are in Malvern, you will give us another opportunity to serve you.

6/10 (普通)

Nelson、Lake Elsinore

2023 年 11 月 5 日

気になった点 : 施設のコンディションと設備

2023 年 11 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2023 年 11 月 12 日)

Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Malvern Valley Forge. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Malvern Valley Forge. We appreciate you sharing your concerns, and we look forward to hopefully exceeding your expectations in the future.

10/10 (非常に良い)

Joseph

2023 年 10 月 29 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2023 年 9 月に 8 泊滞在

Shawnからの返信 (投稿日 : 2023 年 10 月 31 日)

Thank you for the outstanding review and we are so happy to hear you had a great stay with us… Looking forward to seeing you soon!

8/10 (良い)

Danny

家族旅行

2023 年 10 月 16 日

良かった点 : 清潔度

2023 年 10 月に 4 泊滞在

C. McGeeからの返信 (投稿日 : 2023 年 10 月 17 日)

Hi Danny,Thank you for taking the time to tell us about your recent stay. We really appreciate your feedback.

10/10 (非常に良い)

ROBERT

カップルで旅行

2023 年 10 月 15 日

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

Nice. An elevator would be nice

2023 年 10 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2023 年 10 月 15 日)

Thank you for the outstanding review and we are so happy to hear you had a great stay with us… Looking forward to seeing you soon!

10/10 (非常に良い)

Katharine

家族旅行

2023 年 10 月 14 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 10 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2023 年 10 月 15 日)

Thank you for the outstanding review and we are so happy to hear you had a great stay with us… Looking forward to seeing you soon!

10/10 (非常に良い)

宿泊されたお客様

出張

2023 年 10 月 9 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

When we first arrived the original room was very disappointing but they very quickly got my family into a better room. The staff was very friendly.

2023 年 10 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2023 年 10 月 10 日)

Thank you for the outstanding review and we are so happy to hear you had a great stay with us… Looking forward to seeing you soon!

10/10 (非常に良い)

Lloyd

家族旅行

2023 年 10 月 5 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

We liked everything about our stay except for the lack of an elevator or ramp to the 2nd floor in the building we were in. We had luggage and it was difficult to get it up the stairs. That said we'd definitely stay there again but not on the 2nd floor.

2023 年 9 月に 3 泊滞在

Shawnからの返信 (投稿日 : 2023 年 10 月 8 日)

Thank you for the great review! Please come back anytime

8/10 (良い)

Mary

家族旅行

2023 年 9 月 29 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Good Value Hotel

The service at this hotel is outstanding. The front desk is run very efficiently and the staff is friendly and accommodating. We decided to bring our dog along for this trip and the fee was reasonable. They surprised us with a room upgrade, which was fantastic since we were visiting our daughter who attends college in the area and it gave her a little bit of space for herself, too. The room we had could use some renovation (possibly because we were in a pet-friendly room?), but it was very clean and very quiet. The area has plenty of restaurants, shops, etc. and was very convenient to major roads and highways. We didn't try the complimentary breakfast, so I can't give an opinion on that. We would definitely stay again.

2023 年 9 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2023 年 9 月 29 日)

Thank you for the kind review. We look forward to seeing you again soon!

2/10 (非常に不満)

Tourrie

2023 年 9 月 29 日

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Stains on carpets. Furniture torn, worn, raggedy. Stains and smudges everywhere. Stains on bedding. Spiders and spider webs all over. Very tight parking. Old dirty worn down room. Shower head dripping. Suite was spacious and fully equipped.

Shawnからの返信 (投稿日 : 2023 年 9 月 29 日)

Thank you for taking the time to share your feedback regarding your experience and I am sorry that we did not meet your expectations regarding your recent stay with us. We will be sharing your feedback with staff in order to improve our services and hope that the next time you are in Malvern, you will give us another opportunity to serve you.

10/10 (非常に良い)

Sankhar Rao

家族旅行

2023 年 9 月 28 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Better than Extended Stay

Rooms were clean and spacious. Great location for commute, grocery and gas.

2023 年 9 月に 7 泊滞在

Shawnからの返信 (投稿日 : 2023 年 9 月 29 日)

Thank you for the outstanding review and we are so happy to hear you had a great stay with us… Looking forward to seeing you soon!

10/10 (非常に良い)

James

家族旅行

2023 年 9 月 26 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Number 1 choice to stay!!!!

We stayed 4 nights in a 2 br 2 bath suite...everything was extremely clean and furnished well..(3 tv's).. Fully equipped Kitchen, full size coffee maker and even a toaster. Great location convenient to our family that we were visiting. We visit them 4 or 5 times a year and this will be our first choice for lodging in the future.

2023 年 9 月に 4 泊滞在

Shawnからの返信 (投稿日 : 2023 年 9 月 26 日)

Thank you for the outstanding review and we are so happy to hear you had a great stay with us… Looking forward to seeing you soon!

10/10 (非常に良い)

jean-francois

家族旅行

2023 年 9 月 25 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 9 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2023 年 9 月 26 日)

Thanks for the perfect score We hope to see you again soon!

8/10 (良い)

Thomas

家族旅行

2023 年 9 月 25 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

We had an enjoyable stay at the Sonesta. The staff was friendly and attentive.

2023 年 9 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2023 年 9 月 26 日)

Thank you for the review. If you have any additional comments to help us improve, please do not hesitate to contact us. We hope to see you again soon

4/10 (不満)

Nikema

家族旅行

2023 年 9 月 24 日

Stayed for a quick weekend getaway for my birthday. This will definitely be the FIRST and LAST time staying at this property. Bathroom smelled like mold and bathroom door didn’t close all the way. Shower curtain was stained with mold and other products. Utensils was dirty from harden food. Sofa bed was hard and uncomfortable.

2023 年 9 月に 2 泊滞在

Shawnからの返信 (投稿日 : 2023 年 9 月 24 日)

I am sorry that we did not meet your expectations regarding your recent stay with us. We will be sharing your feedback with staff in order to improve our services and hope that the next time you are in Malvern, you will give us another opportunity to serve you. Thanks again!

10/10 (非常に良い)

Eileen

家族旅行

2023 年 9 月 23 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Property was clean. Staff was friendly and kind.

2023 年 9 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2023 年 9 月 24 日)

Thank you for the outstanding review and we are so happy to hear you had a great stay with us… Looking forward to seeing you soon!

10/10 (非常に良い)

James

家族旅行

2023 年 9 月 23 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Breakfast could have been a bit better. Had to microwave our own breakfast sandwich.

2023 年 9 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2023 年 9 月 23 日)

Thank you for the review. We look forward to seeing you again soon!

8/10 (良い)

Randy

カップルで旅行

2023 年 9 月 20 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Not easy to access - no signs to tell where you are. Property seems to attract road contractors who stay awhile and don’t take good care.

2023 年 9 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2023 年 9 月 20 日)

Thank you for the review. If you have any additional comments to help us improve, please do not hesitate to contact us. We hope to see you again soon

10/10 (非常に良い)

宿泊されたお客様

グループ旅行

2023 年 9 月 18 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Nice hotel, suite concept perfect!!!!

Great hotel!! Love that we could stay in one suite and have seperate bedrooms and bathrooms, as well as kitchen and living room area. Tvs in all rooms, black out curtains, beds super comfy, closet space, great showers. Staff super helpful and friendly. Only negative is one bedroom needed some fresh paint, marks in bathroom and on bedroom doors, one bathroon light kept flickering, and desk chair in bad need of replacement. Minor issues and I would still definately stay there again, had a wonderful time, perfect set up and everyone so nice!!

2023 年 9 月に 3 泊滞在

Shawnからの返信 (投稿日 : 2023 年 9 月 20 日)

Thank you for the outstanding review and we are so happy to hear you had a great stay with us… Looking forward to seeing you soon!

6/10 (普通)

Darleen

出張

2023 年 9 月 16 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

2023 年 9 月に 5 泊滞在

Shawnからの返信 (投稿日 : 2023 年 9 月 18 日)

Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Malvern Valley Forge. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Malvern Valley Forge. We appreciate you sharing your concerns, and we look forward to hopefully exceeding your expectations in the future.

2/10 (非常に不満)

Jeremy

家族旅行

2023 年 9 月 10 日

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備

Our room was dirty. Smelled musty. The refrigerator made weird / loud sounds.

2023 年 9 月に 1 泊滞在

Shawnからの返信 (投稿日 : 2023 年 9 月 11 日)

Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Malvern Valley Forge. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Malvern Valley Forge. We appreciate you sharing your concerns, and we look forward to hopefully exceeding your expectations in the future.

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