- Liked: Cleanliness, staff & service, room comfort
I was surprised to see a Ryokan listed. This type of “ hotel” usually charges by the person not the room and it’s expensive. I was so excited to get such a great deal but turns out it was not. The price seemed low at first for a room including breakfast but they hid the cost of the breakfast in the service charge, and extra fees. And then they tried to charge us again for the entire stay. We waited ten minutes for them to figure out we already paid. And finally they said we owed another $ 25 because our daughter was 13 and considered an adult. The Ryokan business does not fit into this hotels.com app. Children are only considered children if they are in elementary school, but the hotels.com app requires we put the age in not the grade so the cost was not correct. The bathtub in the room was boarded up so you had to take a bath in the public bath which was nice, but some people might not like that. The ryokan is old but I did not mind, my children liked the old style phone. The room staff was friendly and they made our breakfast slightly different because of food allergies and that was very kind of them. It was a nice place to stay but not the bargain we had thought.