Thank you Kaoru for your amazing score given to our property!Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Thank you so much, Toru for your review and score given to our hotel and services.Glad to know that you enjoyed your stay and looking forward to welcoming you back in the near future,Best regards,Paloma HidalgoDirector of Rooms

Dear Yutaka,Thank you for your review.I apologize for not meeting your expectations of the hotel and its services.I have shared your score with the team to learn from it and improve.Hope you will give us another opportunity to welcome you back and serve you better,Best regards,Paloma HidalgoDirector of Roos

Dear この金額の価値は無い, We appreciate that you chose The Westin Palace, Madrid and dedicated your time to share your valuable feedback with us. Please, receive our most sincere apologies as we didn't meet your expectations regarding the amenities in your room. We will share your comments with all of the Westin team to take them into account for further stays. Hope you give us another chance to serve you better and make sure you have at your disposal all the amenities you require. Best wishes, Claudia García Guest Relations

Dear guest, We really appreciate that you chose The Westin Palace, Madrid and took the time to share your wonderful experience with us. We are pleased to read that you enjoyed our hotel, location and service. We are looking forward to welcoming you back soon so that you can enjoy our wonderful glass dome. Best wishes, Claudia García Guest Relations

Dear Guest, Thank you very much for choosing The Westin Palace, Madrid for your stay in our city and for sharing these wonderful words about your recent experience. We are delighted that you enjoyed our hotel, its location and the service provided by our associates. Be sure that we will share this excellent comment will all our team members to celebrate having exceeded your expectations. Looking forward to welcoming you soon. Best regards, Claudia García Guest Relations

Dear Guest, Thank you very much for your wonderful review and score given to our hotel and services! Looking forward to welcoming you back soon, Best regards, Paloma Hidalgo Rooms Division Manager

Dear Guest, Thank you so much for the máximum score given to our hotel and services! Looking forward to welcoming you back soon, Best regards, Paloma Hidalgo Rooms Division Manager

Thank you very much for the excellent score given to our hotel The Westin Palace, Madrid. It is been a pleasure to serve you and we look forward to welcoming you again soon. My best regards,

Dear Guest, Thank you so much for your review. I have shared your constructive feedback with all the hotel team to work hardly in finding the way to make our service outstanding and not simply good. Hope we will have the opportunity to welcome you back and serve you better. Best regards, Paloma Hidalgo Rooms Division Manager

Dear Guest, Thank you for your review and the time taken to write it. Glad to know that you enjoyed the service provided by our staff. Looking forward to welcoming you back in the very near future, Best regards, Paloma Hidalgo Rooms División Manager

Muchas gracias por la valoración otorgada a nuestro hotel y sus servicios. Esperamos recibirle de nuevo en un futuro cercano, Saludos cordiales, Paloma Hidalgo Directora de Alojamiento

Dear Guest, Thank you for your review. I apologize as we didn't meet your expectations with the HouseKeeping service and the noise mentioned during your stay. I have shared your valuable feedback with the team to learn from it and improve. Hope you will give us another opportunity to welcome you back and serve you better. Best regards, Paloma Hidalgo Rooms División Manager

Dear Guest, Thank you so much for choosing us for your 3 nights stay in Madrid! I have shared your review with the team to celebrate that you enjoyed the hotel location as well as the hotel itself and its services. Looking forward to welcoming you back soon, Best regards, Paloma Hidalgo Rooms Division Manager

Dear Guest, Thank you so much for your valuable review regarding your stay with us! Glad to know that we were able to exceed your expectations with the hotel location and the service provided by our concierge team Looking forward to welcoming you back in the very near future, Kind regards, Paloma Hidalgo Rooms Division Manager

Muchas gracias por la calificación que ha otorgado a nuestro hotel y sus servicios! Esperamos tener el placer de recibirle de nuevo en breve. Saludos cordiales, Paloma H

Estimado Cliente, Muchas gracias por su alta calificación hacia nuestro hotel y sus servicios! Esperamos tener el placer de recibirle en un futuro próximo, Reciba mis más cordiales saludos, Paloma H

Dear Guest, We apologize for not meeting your expectations. Hope you will give us another opportunity to welcome you back and serve you better. Best regards and Happy 2019! Paloma H

Dear Guest, Thank you for your feedback! Glad to know that you like the hotel for eating. Looking forward to welcoming you back in the near future, Best regards and Happy Holiday Season! Paloma

Dear Guest, Thank you so much for your review! I have shared your feedback with the team to celebrate that you enjoyed the hotel location and some of the services, and to improve the housekeeping and restaurant service. Looking forward to welcoming you back in the near future, Best regards, Paloma H

Gracias por el tiempo dedicado a enviarnos su puntuación sobre nuestro hotel! Nos gustaría volver a recibirles en un futuro cercano, Saludos cordiales, Paloma H

Dear Guest, Thank you so much for your comments and scores about your stay with us! Looking forward to welcoming you back in the near future, Best regards, Paloma H

Dear Guest, Thank you for your score and the constructive feedback about the hotel and its services. I apologize as we didn't meet your expectations with some aspects of your stay and we take very good note of them to improve. Looking forward to welcoming you back in the near future, My best regards, Paloma H

ご利用ありがとうございます。今後のサービス向上のため、ご意見をお聞かせください !

Dear Guest, Thank you so much for your review! I have shared it with our Concierge team to celebrate that they were able to exceed your expectations with the taxi service. Looking forward to welcoming you back in the near future, Best regards, Paloma H

Thank you Fumiko for the scores given to our hotel and services. Looking forward to welcoming you back in the near future, Best regards, Paloma H

Dear Guest, Thank you for your review First of all I apologize as we didn't meet your expectations with the wáter preassure in your room and the level of service received. I have shared your comments with the team to learn from them and improve. Hope you will give us another opportunity to welcome you back and serve you better. Best regards, Paloma H

Dear Churry, Thank you for your feedback and positive comment concerning your stay at The Westin Palace, Madrid. We have forwarded your comment about the bathtub and it will be taken into consideration. We hope to serve you soon. Best regards, Glenn R

Dear Guest, Thank you for sharing your positive feedback concerning your stay in The Westin Palace, Madrid. It is a pleasure to hear that our facilities and location were greatly appreciated. Thank you for your positive opinion and we really hope to have the chance to welcome you in a near future. Best regards, Glenn R

Dear Guest, Thank you for your review, First of all, I apologize as we didn't meet your expectations with the service. On the other hand, we're happy to know that you enjoyed the hotel location Looking forward to welcome you back in the near future, Best regards, Paloma H

Dear Guest, Thank you for your review. Happy to know that you enjoyed the hotel location I apologize as we didn't meet your expectations with the classic decoration of the hotel. Hope you will give us another opportunity to welcome you back, Best regards, Paloma H

Dear Guest, Thank you for the time taken to write your experinence! Happy to know that you enjoyed the hotel and the city Looking forward to welcome you back in the near future, Best regards, Paloma H

Dear Guest, Thank you so much for your review and the nice comments regarding our staff! We take note of your comments about the slippers and please ask for them in your next stay and we will put them in your preferences. Looking forward to welcome you back in the near future, Best regards, Paloma H

Dear Kazu, Thank you for your review regarding your stay with us. First of all, I apologize as we didn't meet your expectations with the noises that you could hear from your room and the tea served at the Asian Gallery restaurant. I have shared your comments with the team to learn from them and improve. Hope you will give us another opportunity to welcome you back and serve you better. Best regards, Paloma H

Dear Hideki, Thank you so much for taking the time to write your review! Happy to know that you enjoyed the city as well as the hotel and its services Looking forward to welcome you back in the near future, My best regards, Paloma H

Dear Guest, We're happy to read that you enjoyed the hotel and the city during your visit to Madrid Thank you for sharing your experience and looking forward to welcome you back in the near future, Warm regards, Paloma H

Dear Shohei, Thank you for taking the time to write you review regarding your recent stay We take note of your suggestions for future actions Looking forward to welcome you back in the near future, Best regards, Paloma H

Dear Kumaholic, Thank you for taking the time to complete the survey regarding your stay at the Westin Palace, Madrid! Happy to read that you enjoyed our Westin Heavenly Bed as well as the buffet breakfast in la Rotonda. We take note of your suggestion to have coffee/tea maker in the room for future decisions Looking forward to welcome you back in a near future, My best regards, Paloma H

Dear Hisako, Thank you for your review I apologize that we didn't meet your expectations with the service provided by our staff. I have shared your comments with the team to learn from your feedback and improve Hope you will give us another opportunity to welcome you back and serve you better. Best regards, Paloma H

Dear K, Thank you so much for taking the time to write your comments regarding your stay with us We're happy to read that you enjoyed our city due to the hotel location as well as the service provided by our staff. I apologize as you couldn't enjoy the Rotonda due to the New Year Eve party Looking forward to welcome you back in a near future, Best regards, Paloma H

Dear Wanwan, Thank you so much for taking the time to write your nice review regarding your last stay with us Happy to read that you enjoyed your visit and looking forward to welcome you back in a near future, Best regards, Paloma H

Dear Masayoshi, Thank you so much for your great review about your visit to the Westin Palace, Madrid! Happy to read that you enjoyed the hotel location as well as the hotel itself. Looking forward to welcome you back soon, Best regards, Paloma H

Dear Mary, Thank you so much for such a great review! Happy to read that you enjoyed the city and the hotel during your stay with us! Looking forward to welcome you back in a future, Best regards, Paloma H

Dear Guest, Thank you so much for your great comments about the hotel and its staff! Happy to read that you enjoyed the hotel and the city. In your next visit please ask for a room near to the elevator Looking forward to welcome you back in a future, Best regards, Paloma H

Dear Guest, Thank you so much for your review and for taking the time to share your experience. Happy to read that you enjoyed the hotel location. Looking forward to welcome you back in a near future, Best regards, Paloma H

Dear Guest, Thank you for your review, Happy to read that you enjoyed the hotel location and its Christmas Decoration. Looking forward to welcome you again, Happy New Year! Paloma H

Dear Chitra,Thank you so much for your amazing review and feedback!We're delighted to know that we were able to exceed your expectations.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms