Seasonal outdoor pool
Check availability

Reviews of NYX Hotel Madrid by Leonardo Hotels

4 out of 5
NYX Hotel Madrid by Leonardo Hotels
Aviador Zorita 34, Madrid, Madrid

Reviews

8.4

Very Good

Rating 10 - Excellent. 455 out of 1008 reviews" "
Rating 8 - Good. 345 out of 1008 reviews" "
Rating 6 - Okay. 116 out of 1008 reviews" "
Rating 4 - Poor. 60 out of 1008 reviews" "
Rating 2 - Terrible. 32 out of 1008 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nilson David, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic stay at your hotel! The staff were exceptionally friendly and attentive, the room was clean and comfortable, and the amenities were top-notch. I particularly enjoyed the breakfast buffet. Thank you for making my stay so pleasant. I look forward to returning!
Stayed 1 night in May 2024

8/10 Good

Nerea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The cleaning staff was amazing and very accomodating. The lady that did the check- in at reception though, very unfriendly.
Stayed 5 nights in May 2024

8/10 Good

Gregorio

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Place was great, love the inside front of the Hotel. Needs to get the smell of smoke of the carpet and in elevator. About a 12-15 min walk to the Bernabeu (loved it). The attention in the bar was great. Quick Suggestion, if you like to connect with the culture., visit the small businesses surrounding the area… it’s priceless
Stayed 3 nights in May 2024

6/10 Okay

Izabela

Traveled with family
Liked: Cleanliness, staff & service
Very pleasant staff room very nice clean however very small. There is a swimming pool on the roof but we have been told it’s closed and we are not allowed to use it that was big disappointment. Hotel info said otherwise.
Stayed 2 nights in May 2024

4/10 Poor

Ahmed

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tiny room with hardly any space and terrible window view
Stayed 4 nights in May 2024

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience
Stayed 1 night in May 2024

10/10 Excellent

Hiwot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Vanessa Garrido - Operation Manager on Apr 25, 2024
Dear Hiwot, We appreciate the time that you took to post your review and your positive comments. We expect to see you again on your next visit to the cityVanessa Garrido - Operation Manager

8/10 Good

Asvini

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Vanessa Garrido - Operation Manager on Apr 25, 2024
Dear Asvini,We appreciate the time that you took to post your review and your positive comments. We expect to see you again on your next visit to the cityVanessa Garrido - Operation Manager Manager

10/10 Excellent

Rashed

Liked: Amenities
Nice location. Nicely decorated
Stayed 2 nights in Mar 2024
Response from Vanessa Garrido - Operation Manager on Apr 25, 2024
Dear Rashed, We appreciate the time that you took to post your review and your positive comments. We expect to see you again on your next visit to the cityVanessa Garrido - Operation Manager

10/10 Excellent

Covenant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Vanessa Garrido - Operation Manager on Apr 25, 2024
Dear guest,We appreciate the time that you took to post your review and your positive comments. We expect to see you again on your next visit to the cityVanessa Garrido - Operation Manager

10/10 Excellent

Lucio

Traveled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Feb 2024

6/10 Okay

Sarah Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient but small room
The room was clean enough and the bed was comfortable. The hotel is conveniently located. However, the room was very small for what I paid. I paid 150 euros for one night and was given one of the smallest rooms in the hotel, you could barely walk in that room.
Stayed 1 night in Feb 2024

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Real Madrid
We came to see Real Madrid play and the hotel was ideally situated for the stadium about a 12 minute walk.
Stayed 4 nights in Feb 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and interestingly decorated hotel
Lovely hotel, very beautiful and interesting decor. The room was lovely and quiet considering we were in the middle of Madrid city centre. The bed was very comfortable. It was a shame that the rooftop bar was closed but it was January so maybe it was too cold for it to open. Location wise it was perfect for us. I would stay here again in the future.
Stayed 1 night in Jan 2024
Response from Vanessa Garrido - Operation Manager on Feb 11, 2024
Dear Mark,We appreciate the time that you took to post your review and your positive comments. We expect to see you again on your next visit to the cityVanessa Garrido - Operation Manager

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Vanessa Garrido - Operation Manager on Jan 27, 2024
Dear Claire, We appreciate the time that you took to post your review and your positive comments. It has been a pleasure to receive your visit on this occasion and we hope to welcome you again very soon.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vanessa Garrido - Operation Manager on Jan 27, 2024
Dear Sarah,We appreciate the time that you took to post your review and your positive comments. It has been a pleasure to receive your visit on this occasion and we hope to welcome you again very soon.

4/10 Poor

Ahmed

Disliked: Staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Vanessa Garrido - Operation manager on Jan 13, 2024
Good afternoon Ahmed; We regret to know that your expectations weren't satisfied during your stay. We'll work hard to fix the issue you experienced. Best regards;

10/10 Excellent

Vadym

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and comfortable hotel! Art Deco style!
Stayed 2 nights in Jan 2024
Response from Vanessa Garrido - Operation Manager on Jan 29, 2024
Dear Vady,We appreciate the time that you took to post your review and your positive comments and it has been a pleasure to receive your visit on this occasion and we hope to welcome you again very soon.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location for the football - nice hotel with cool retro gaming arcade machines. Area around hotel not great but ok and some usb charge points in room didn’t work
Stayed 2 nights in Jan 2024
Response from Vanessa Garrido - Operation Manager on Jan 29, 2024
Dear John, We appreciate the time that you took to post your review and your positive comments. We would like to know issues that you mentioned to fix it at the moment but we will report it to our maintenance team. It has been a pleasure to receive your visit on this occasion and we hope to welcome you again very soon.

10/10 Excellent

Zoe

Stayed 1 night in Jan 2024
Response from Vanessa Garrido - Operation Manager on Jan 29, 2024
Dear Zoe, It has been a pleasure to receive your visit on this occasion and we hope to welcome you again very soon. Kind Regards,

10/10 Excellent

Jose, Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
The bartenders was my favorite
Stayed 12 nights in Sep 2023

10/10 Excellent

Miguel, Doral

Stayed 2 nights in Dec 2023

10/10 Excellent

Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. The staff very efficient and friendly. I would like to return soon.
Stayed 4 nights in Dec 2023
Response from Vanessa Garrido - Operation Manager on Dec 10, 2023
Dear Armando,We appreciate the time that you took to post your review and your positive comments. We expect to see you again on your next visit to the cityVanessa Garrido - General Manager

10/10 Excellent

Lluvia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Vanesa Garrido- Operation Manager on Mar 30, 2024
Dear Lluvia,Thank you for your great review. We hope to see you soon.Best regards.

10/10 Excellent

Vicky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the Bernabeu stadium and metro links for exploring the city. Lovely hotel with clean comfortable rooms and friendly helpful staff
Stayed 3 nights in Nov 2023
Response from Vanessa Garrido - Operation Manager on Nov 18, 2023
Good afternoon; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience with other fellow travelers.Best regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Vanessa Garrido - Operation Manager on Nov 18, 2023
Good evening; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience with other fellow travelers.Best regards

8/10 Good

Leo

Stayed 1 night in Nov 2023
Response from Vanessa Garrido - Operation Manager on Dec 10, 2023
Dear Leo, We appreciate the time that you took to post your review and your positive comments. We expect to see you again on your next visit to the city

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Loved it . 118 Room very clean , bathroom needs a lick of paint ..& made observations to the front desk …but never found out ?? But their were noisy what sounded like trolleys moving around above our room ?? Thought it might have been a laundry or a cleaning trolley storage room ?? Staff very friendly and if your into football Madrids stadium just down the road ..pool and roof bar closed this time of year but looked great .. definitely come back
Stayed 3 nights in Oct 2023
Response from Vanessa Garrido - Operation Manager on Nov 18, 2023
Good evening;We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience with other fellow travelers.We will contact the department and take action to prevent a recurrence. We take in consideration your comments for future improvements in our services / installations of our Hotel.Best regards

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Vanessa Garrido - Operation Manager on Nov 18, 2023
Buenas tardes;Nos complace saber que disfrutó de su estancia con nosotros y agradecemos que se haya tomado el tiempo para compartir su experiencia con el resto de nuestros usuarios.Saludos cordiales

6/10 Okay

Alec

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed only to get 1 small bottle of water between 2 adults on 1st day only given price of room. Not clear that access to roof terrace was only from midday
Stayed 3 nights in Oct 2023
Response from Vanessa Garrido - Operation Manager on Dec 17, 2023
Dear guest, We regret to know that your expectations weren't satisfied during your stay. We'll work hard to fix the issue you experienced. On the other hand, as you already know our roof top open only during the season from May 1st to September 30th, this information is also listed on the website. Please, do not hesitate to conctact us for any other consult.

10/10 Excellent

Geghard, Ellicott city

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing hotel and very clean walkable hotel near to supermarket...
Stayed 4 nights in Oct 2023
Response from Vanessa Garrido - Operation Manager on Nov 18, 2023
Good evening;Nos complace saber que disfrutó de su estancia con nosotros y agradecemos que se haya tomado el tiempo para compartir su experiencia con el resto de nuestros usuarios.Best regards

10/10 Excellent

Geghard, Ellicott city

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good clean good service 👌 👍
Stayed 2 nights in Oct 2023
Response from Vanessa Garrido - Operation Manager on Nov 18, 2023
Gooed evening Mr. Geghard;We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience with other fellow travelers.Best regards

6/10 Okay

Stefania

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Jorge

Stayed 5 nights in Aug 2023
Response from Vanessa Garrido - Operation Manager on Sep 30, 2023
Good evening; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards

10/10 Excellent

Ariel

Stayed 15 nights in Aug 2023
Response from Vanessa Garrido - Operation Manager on Nov 18, 2023
Buenas tardes Sra. Ariel;Nos complace saber que disfrutó de su estancia con nosotros y agradecemos que se haya tomado el tiempo para compartir su experiencia con el resto de nuestros usuarios.Saludos cordiales

6/10 Okay

Maria F

It’s a nice place, far from central Madrid.
Stayed 6 nights in Aug 2023

10/10 Excellent

Pippa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect mini stay cation
A great hotel with excellent amenities Easy to get around to visit the city. Swimming pool a great extra with the heat Would highly recommend this hotel
Stayed 4 nights in Aug 2023
Response from Vanessa Garrido - Operation Manager on Aug 27, 2023
Good evening;We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards

10/10 Excellent

Dalvinder

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. Locations and amenities
Stayed 2 nights in Aug 2023
Response from Vanessa Garrido - Operation Manager on Aug 27, 2023
Good evening; We are strategically located right in the city-centre where all the shops, restaurants and bars are. Best regards

6/10 Okay

Neil

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Vanessa Garrido - Operation Manager on Aug 27, 2023
Good night;We regret any inconvenience that we may have caused you during your stay. Best regards

6/10 Okay

Liliana

Stayed 1 night in Aug 2023
Response from Vanessa Garrido - Operation Manager on Aug 27, 2023
Buenas tardes;Lamentamos mucho leer que sus expectativas no han sido satisfechas durante su estancia. Saludos cordiales

10/10 Excellent

Giuliana Keiko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a certain sense of quietness that is relaxing, the rooms are a bit small but my partner and i made it work. The rooftop pool was a great addition for the august spain heat! The only thing is getting a chair that is open for you to lounge and your towel.
Stayed 2 nights in Aug 2023
Response from Vanessa Garrido - Operation Manager on Aug 27, 2023
Good evening; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards

8/10 Good

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and modern, though small in size. Breakfast was great. Staff was helpful
Stayed 2 nights in Jul 2023
Response from Vanessa Garrido - Operation Manager on Aug 3, 2023
Estimada Tania, Muchas gracias por su comentario.Nos complace que haya tenido una estancia agradable en nuestro hotel y esperamos volver a recibirle. Quedamos a su disposición para cualquier información o duda que pueda tener. Atentamente

10/10 Excellent

alessio

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
very comfortable and pretty place, delicious breakfast, the rooftop terrace and pool are spectacular, friendly staff, nice ambient and very good situation in the city.
Stayed 5 nights in Jul 2023
Response from Vanessa Garrido - Operation Manager on Aug 3, 2023
Estimado Alessio, Muchas gracias por su comentario.Nos complace que haya tenido una estancia agradable en nuestro hotel y esperamos volver a recibirle. Quedamos a su disposición para cualquier información o duda que pueda tener. Atentamente

8/10 Good

Margot

Stayed 2 nights in Jul 2023
Response from Vanessa Garrido - Operation Manager on Aug 3, 2023
Estimada Margot,Primero de todo darle las gracias por haber elegido el Hotel para su estancia en la ciudad, nos agrada saber que saber que su estancia fue positiva. Esperamos volver a verla pronto.Atentamente

10/10 Excellent

Caitlin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fun stay
Stayed 1 night in Jul 2023
Response from Vanessa Garrido - Operation Manager on Aug 3, 2023
Estimada Caitlin,Nos complace saber que disfrutó de su estancia con nosotros y agradecemos que se haya tomado el tiempo para compartir su experiencia con otros usuarios.Atentamente

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A really funky great place to stay! Bar and food great and room nice and clean :)
Stayed 1 night in Jun 2023
Response from Vanessa Garrido - Operation Manager on Jul 8, 2023
Good evening; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards.

8/10 Good

lori

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Vanessa Garrido - Operation Manager on Jul 8, 2023
Good evening Mrs. Lori; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellen service
It was all that we expected, the service was great. Reception was always responsive. They never said no. They help with transportation. Everything was great.
Stayed 2 nights in Jun 2023
Response from Vanessa Garrido - Operation Manager on Jul 8, 2023
Good evening; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards;