Lobby sitting area
Check availability

Reviews of Hotel ILUNION Atrium

4 out of 5
Hotel ILUNION Atrium
Emilio Vargas, 3 y 5, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 491 out of 913 reviews" "
Rating 8 - Good. 295 out of 913 reviews" "
Rating 6 - Okay. 85 out of 913 reviews" "
Rating 4 - Poor. 26 out of 913 reviews" "
Rating 2 - Terrible. 16 out of 913 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good during my stayed at Hotel Ilunion Atrium, even the staff were very nice with me.
Stayed 7 nights in May 2024

6/10 Okay

justin, Indianapolis

Stayed 3 nights in May 2024

10/10 Excellent

Namasiku

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First on my list for this hotel is the exceptional staff service - reception, housekeeping, and dining; all staff we interacted with provided exceptional service. Outstanding among the staff were two - Angel, who was so welcoming and made us feel it was a joy to have breakfast in the hotel, and Pepe. the omelette king, made omelettes to order that were out-of-this-world. I would recommend a stay that includes breakfast. Secondly, there are good transport links - taxi, bus (including to/from airport) and a metro stations only a 15-minute walk or 5-minute taxi ride away. Thirdly, a wide choice of dining places around the area. Just use Google or another search engine to find them (or just walkabout, as I did).
Stayed 1 night in May 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location a little bit out of the city centre but easy to get there, everyone was very accommodating and the facilities were very nice, there was always a good selection for the breakfast and the gym was well equipped definitely would recommend and stay again
Stayed 3 nights in May 2024
Response from Lucas Barreta on May 21, 2024
Dear SarahThank you very much for taking a few minutes to rate us, for us it is always pleasant to know that you have enjoyed a great experience and that you have had a comfortable stay in our hotel.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager ILUNION Atrium

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stage were helpful with providing an iron
Stayed 3 nights in May 2024
Response from Lucas Barreta on May 11, 2024
Dear John,Thank you very much for taking a few minutes to evaluate us, for us it is always pleasant to know that you have enjoyed a good experience and your comments help us to continue improving day by day.We will be at your disposal every time you want to repeat with us.Best regards,Lucas Barreta, Manager ILUNION Atrium

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente recepcion en el front desk, cuartos muy limpios y cerca de las vias principales pero sin estar dentro de ellas.
Stayed 1 night in May 2024
Response from Lucas Barreta on May 11, 2024
Estimado HectorMuchas gracias por dedicar unos minutos a valorarnos, para nosotros siempre es grato saber que han disfrutado de una buena experiencia y sus comentarios nos ayudan a seguir mejorando día a día.Estaremos a su disposición cada vez que quieran repetir con nosotros.Un cordial saludo,Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble experiencia excepcional en el corazón de Madrid. Con su ubicación conveniente, habitaciones espaciosas y modernas, y un enfoque en la accesibilidad, es la elección perfecta para viajeros de negocios y turistas por igual. Además, su compromiso con la gastronomía de calidad y la inclusividad lo convierten en una opción destacada en la ciudad.
Stayed 3 nights in May 2024
Response from Lucas Barreta on May 11, 2024
Estimado Daniel,Muchas gracias por dedicar unos minutos a valorarnos, para nosotros siempre es grato saber que han disfrutado de una buena experiencia y sus comentarios nos ayudan a seguir mejorando día a día.Estaremos a su disposición cada vez que quieran repetir con nosotros.Un cordial saludo,Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful and quiet, perfect for resting. I like the bed comfortable for good resting and quiet environment that allowed us to relax and rest. The staff was very very friendly helpful and satisfied all our needs. Restaurant and bar staff also super kind and nice.
Stayed 3 nights in May 2024
Response from Lucas Barreta on May 11, 2024
Dear Julio,Thank you very much for taking a few minutes to rate us, we are sorry for the small incidents during your stay, we take note of your comments to improve everything possible.We will be at your disposal every time you want to repeat with us.Best regards,Lucas Barreta, Manager ILUNION Atrium

8/10 Good

Loida

Stayed 3 nights in May 2024

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran atencion del staff, muy buena ubicación. El desayuno espectacular.
Stayed 1 night in Apr 2024
Response from Lucas Barreta on May 2, 2024
Estimado Hector,Le agradecemos su valoración, nos alegra saber que han disfrutado de nuestro hotel y que todo nuestro equipo le ha hecho sentir como en casa. Comentarios como el suyo nos animan a seguir trabajando para ofrecer nuestros mejores servicios.Esperamos que muy pronto puedan disfrutar de nuevo de unos días en nuestro hotel.Un cordial saludo,Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

masami

Liked: Property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Lucas Barreta on Apr 28, 2024
Dear MasamiThank you very much for taking a few minutes to rate us, for us it is always pleasant to know that you have enjoyed a great experience and that you have had a comfortable stay in our hotel.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager ILUNION Atrium

6/10 Okay

jennifer

Traveled with partner
It was a good location but wish they had water bottles in the room and better quality pillows.
Stayed 2 nights in Apr 2024
Response from LUCAS on Apr 27, 2024
Dear Jennifer Thank you very much for taking a few minutes to evaluate us, for us it is always pleasant to know that you have enjoyed a good experience and your comments help us to continue improving day by day.We will be at your disposal every time you want to repeat with us.Best regards,Lucas Barreta, Manager ILUNION Atrium

8/10 Good

Oscar, Bethesda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from LUCAS on Apr 23, 2024
Estimado Oscar,Muchas gracias por dedicar unos minutos a valorarnos, para nosotros siempre es grato saber que han disfrutado de una buena experiencia y sus comentarios nos ayudan a seguir mejorando día a día.Estaremos a su disposición cada vez que quieran repetir con nosotros.Un cordial saludo,Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

Pedro

Traveled with partner
Liked: Property conditions & facilities
Everything was excelent but the hotel don’t have Iron. And also we ask for a bandage and they don’t have I think they should have those things because the hotel is extremely nice
Stayed 2 nights in Apr 2024
Response from LUCAS on Apr 23, 2024
Dear Pedro,We regret that you have not been able to enjoy a stay as desired and that we have not been able to adapt to your preferences.We take note of your comments to improve everything possible in order to continue offering our best services.Best regards,Lucas Barreta, Manager ILUNION Atrium

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Lucas Barreta on Apr 7, 2024
Dear James,Thank you very much for taking a few minutes to rate us, for us it is always pleasant to know that you have enjoyed a great experience and that you have had a comfortable stay in our hotel.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager ILUNION Atrium

10/10 Excellent

Ida Josefin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lucas Barreta on Mar 4, 2024
Estimada Ida Josefin,Muchas gracias por dedicar unos minutos a valorarnos, para nosotros siempre es grato saber que han disfrutado de una buena experiencia y sus comentarios nos ayudan a seguir mejorando día a día.Estaremos a su disposición cada vez que quieran repetir con nosotros.Un cordial saludo,Lucas Barreta, Director ILUNION Atrium

8/10 Good

Karen

Liked: Staff & service, room comfort
Disliked: Cleanliness
Great deal for the bucks, but far from city center
The hotel is beautiful, they have a gym with shower and the staff accommodates people that need early check in. The location is not very walkable so we needed Ubers everywhere. The breakfast they have is awesome and we enjoyed our stay. My only complaint is the cleaning part. The room/ bathroom was kind of dirty and we just didn’t feel as good because of that. The staff of the hotel was extremely helpful and amazing and we love Al of them.
Stayed 2 nights in Feb 2024
Response from Lucas Barreta on Feb 12, 2024
Dear Karen,Thank you for passing on your feedback and we will take your comments into account to improve those small incidents that you transmit to us in order to continue offering the best services for future stays at our hotel.A cordial greeting,Lucas Barreta, Manager of ILUNION Atrium.

10/10 Excellent

Varun Prem Sagar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and breakfast. Location is just a little away from city center.
Stayed 3 nights in Dec 2023
Response from Lucas Barreta on Jan 30, 2024
Dear Varun,Thank you very much for taking a few minutes to rate us, for us it is always pleasant to know that you have enjoyed a great experience and that you have had a comfortable stay in our hotel.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager ILUNION Atrium

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lucas Barreta on Jan 30, 2024
Estimado Rhys,Muchas gracias por su fantástica valoración.Esperamos que pueda volver muy pronto al hotel.Un saludo.Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

Nadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, brill shopping centre near the hotel. Overall 10/10. Breakfast could have been more diverse but nonetheless lovely.
Stayed 3 nights in Jan 2024
Response from Lucas Barreta on Jan 24, 2024
Dear Nadia,Thank you very much for taking a few minutes to rate us, for us it is always pleasant to know that you have enjoyed a great experience and that you have had a comfortable stay in our hotel.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager ILUNION Atrium

8/10 Good

Stephanie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lucas Barreta on Jan 23, 2024
Estimada Stephanie,Muchas gracias por dedicar unos minutos a valorarnos.Esperamos poder verle muy pronto en el hotel.Un cordial saludo.Lucas Barreta, Director ILUNION Atrium

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
it ok
Stayed 3 nights in Jan 2024
Response from Lucas Barreta on Jan 23, 2024
Dear Joseph,Thank you very much for taking a few minutes to rate us, for us it is always pleasant to know that you have enjoyed a great experience and that you have had a comfortable stay in our hotel.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager ILUNION Atrium

6/10 Okay

Pedro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property seems modern and well maintained. Rooms have a funny smell, maybe from the type of cleaning product used. but the are clean. Breakfast is served very nicely but the staff is seems undertrained. The first morning, from the moment we walked in, the gentleman attending, rather that orienting us where to sit, he waited until we picked a table to shout from the entrance that the particular section was closed. Shouting, in an empty restaurant. Second day, my daughter finished breakfast and was eating a plain croissant when my wife instructed her to rush to the room and grab her things to leave, which she did with the half eaten bread in hand and mouth full. The same ill-mannered person from the day before, went after my underage daughter, halfway to the elevator and grabbed her arm to tell her that she could not take food from the restaurant. She came back to my wife and sat down to finish the piece of bread. I did not deal with this at the time and with hotel management because I just learned about this after the trip but sincerely hope that this message reaches the hotel.
Stayed 4 nights in Jan 2024
Response from Lucas Barreta on Jan 19, 2024
Dear Pedro,Thank you very much for taking a few minutes to rate us, it is very important for us to know your opinion.Thank you for relaying the problems you had during breakfast. At Ilunion hotels our priority is people and of course we do not consider that the treatment of the waiter has been adequate.I apologize on behalf of the entire team and thank you once you have sent it to us so that we can avoid this type of situation with other guests.We have already taken action on this.Please if you return to Madrid do not hesitate to contact us, we would love to have you back and ensure that you have a comfortable stay.Best regards.Lucas Barreta, Manager ILUNION Atrium

6/10 Okay

Joseph

Business traveler
Liked: Cleanliness
Disliked: Amenities
it was ok nothong special
Stayed 1 night in Jan 2024
Response from Lucas Barreta on Jan 16, 2024
Dear Joseph,Thank you very much for taking a few minutes to evaluate us, for us it is always pleasant to know that you have enjoyed a good experience and your comments help us to continue improving day by day.We will be at your disposal every time you want to repeat with us.Best regards,Lucas Barreta, Manager ILUNION Atrium

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lucas Barreta on Jan 9, 2024
Estimado Juan,Muchas gracias por dedicar unos minutos a valorarnos.Esperamos poder verle muy pronto en el hotel.Un cordial saludo.Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this at absolute last minute after my rental accommodation cancelled just after landing in Madrid. Got a really good deal and was really happy with the hotel. 53 bus stops just around the corner and takes you straight into Madrid centre and runs every 10 minutes. Hotel itself very high quality. Did the buffet breakfast on 1 day and it was very good with lots of choice. I'd definitely stay here again and recommend to others. Good quality gym too
Stayed 3 nights in Jan 2024
Response from Lucas Barreta on Jan 9, 2024
Dear Steven,Thank you for spending a little of your time sharing your experience with the rest of the users, for us it is always important to know that you have enjoyed our hotel and have good memories of your stay.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager of ILUNION Atrium.

10/10 Excellent

Huajun

Stayed 3 nights in Dec 2023
Response from Lucas Barreta on Jan 23, 2024
Estimado Huajun,Muchas gracias por dedicar unos minutos a valorarnos.Esperamos verle muy pronto en el hotel.Un cordial saludo.Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

Rola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Dec 2023
Response from Lucas Barreta on Dec 30, 2023
Estimado Rola,Muchas gracias por dedicar unos minutos a valorarnos, para nosotros siempre es grato saber que han disfrutado de una gran experiencia y que han tenido una estancia confortable en nuestro hotel.Deseamos que puedan volver a visitarnos muy pronto.Un cordial saludo,Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

John

Stayed 8 nights in Dec 2023
Response from Lucas Barreta on Jan 16, 2024
Estimado John,Muchas gracias por su fantástica valoración.Esperamos poder verle muy pronto en el hotel.Un cordial saludo.Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

Steve

Stayed 2 nights in Dec 2023
Response from Lucas Barreta on Dec 20, 2023
Muchas gracias por su fantástica valoración.Esperamos verle muy pronto en el hotel.Un saludo.Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

Jazmeira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I totally love this hotel since it’s lobby is beautiful and the staff are always friendly .. The rooms are pristine, the area is super safe that you can stroll and find dining options available at a reasonable walking distance and the airport is nearby. 💯 recommended!
Response from Lucas Barreta on Feb 12, 2024
Dear Jazmeira,We thank you for your assessment, we are happy to know that you have enjoyed our hotel and that our entire team has made you feel at home. Comments like yours encourage us to continue working to offer our best services. We hope that very soon you can enjoy a few days in our hotel again. Best regards, Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

Carr Kwan Cory, Edmonton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a quiet and safe business / embassy district. It has a spacious lobby as well as a large patio. Our suite had large windows that was the entire northside of the room with ample lighting and great views of the city. The staff (reception and house cleaning) are very accommodating with requests. This is especially true with Ivan. He went out of his way to fulfil our requests and questions . We were especially pleased with his friendly and professional customer service skills as well as his multi linguistic abilities (French, English, Spanish). There is a great shopping centre 5 minutes walk away for all your shopping, dining and grocery needs. For those that don’t mind exploring the city by walking - this hotel is for you as it’s a safe walk from the outside of the busy downtown core that houses the famous Retiro Park, Royal Palace, Prado Museum and much more!
Stayed 17 nights in Nov 2023
Response from Lucas Barreta on Dec 9, 2023
Dear Carr, We thank you for your assessment, we are happy to know that you have enjoyed our hotel and that our entire team has made you feel at home. Comments like yours encourage us to continue working to offer our best services. We hope that very soon you can enjoy a few days in our hotel again. Best regards, Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

ZAINAB

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 8 nights in Nov 2023
Response from Lucas Barreta on Nov 28, 2023
Dear Zainab,Thank you very much for taking a few minutes to rate us, for us it is always pleasant to know that you have enjoyed a great experience and that you have had a comfortable stay in our hotel.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager ILUNION Atrium

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy, front desk personal was very helpful and nice, the room was very warm during our stay and we started sweating during the night and had to open the balcony door for coolers air to come in, breakfast buffet was great and had a lot of options.
Stayed 1 night in Nov 2023
Response from Lucas Barreta on Nov 21, 2023
Dear Gabriel,Thank you for spending a little of your time sharing your experience with the rest of the users, for us it is always important to know that you have enjoyed our hotel and have good memories of your stay.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager of ILUNION Atrium.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Nov 2023
Response from Lucas Barreta on Nov 7, 2023
Dear Alexander,Thank you very much for taking a few minutes to rate us, for us it is always pleasant to know that you have enjoyed a great experience and that you have had a comfortable stay in our hotel.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager ILUNION Atrium

6/10 Okay

Christine

Stayed 2 nights in Oct 2023
Response from Lucas Barreta on Nov 7, 2023
Dear Christine,Thank you very much for taking a few minutes to rate us.Best regards,Lucas Barreta, Manager ILUNION Atrium

8/10 Good

Patrecia, Norristown

I stay was awesome I have no complaints. The staff tried their best to make sure that everything was comfortable. The place was clean, and the service was outstanding.
Stayed 5 nights in Oct 2023
Response from Lucas Barreta on Oct 19, 2023
Dear Patrecia, We thank you for your assessment, we are happy to know that you have enjoyed our hotel and that our entire team has made you feel at home. Comments like yours encourage us to continue working to offer our best services. We hope that very soon you can enjoy a few days in our hotel again. Best regards, Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good area, clean hotel, friendly staff
Lovely hotel in a nice area. Staff were incredibly friendly and helpful. There is a shopping centre a five minute walk from hotel, the 200 bus that goes direct to and from the airport a five minute walk away, and the 53 bus around the corner that goes right into the city. You can also take an Uber to the city or the airport for around €10. I thought the hotel was very conveniently located and accessible. There was a really nice area outside to relax and chill at, so after a day out, you can still come back to the hotel and not be confined to a room. Clean rooms, aircon, plastic free toiletries, decent sized safe and wardrobe. The only thing is the pillows were very uncomfortable. Would definitely recommend this hotel and would stay at an Ilunion hotel again.
Stayed 3 nights in Sep 2023
Response from Lucas Barreta on Oct 7, 2023
Thank you for spending a little of your time sharing your experience with the rest of the users, for us it is always important to know that you have enjoyed our hotel and have good memories of your stay.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager of ILUNION Atrium.

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
It was an amazing stay and value for money. Staff were very friendly and accommodating . The room was very spacious. The breakfast was amazing, especially the omelettes and central to transport to get into madrid and beyond.
Stayed 3 nights in Sep 2023
Response from Lucas Barreta on Oct 6, 2023
Dear Dawn,Thank you very much for taking a few minutes to rate us, for us it is always pleasant to know that you have enjoyed a great experience and that you have had a comfortable stay in our hotel.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager ILUNION Atrium

10/10 Excellent

R C

Stayed 1 night in Sep 2023
Response from Lucas Barreta on Oct 3, 2023
Estimado RC,Muchas gracias por su fantástica puntuación.Esperamos verle muy pronto en el hotel.Un cordial saludo.Lucas Barreta, Director ILUNION Atrium

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Lucas Barreta on Oct 3, 2023
Estimada Lucy,Muchas gracias por su fantástica valoración, esperamos verle muy pronto.Un saludo.Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

Roy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible and convenient.
Stayed 2 nights in Sep 2023
Response from Lucas Barreta on Sep 23, 2023
Dear Roy,Thank you for spending a little of your time sharing your experience with the rest of the users, for us it is always important to know that you have enjoyed our hotel and have good memories of your stay.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager of ILUNION Atrium.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Sep 2023
Response from Lucas Barreta on Sep 23, 2023
Estimado John,Muchas gracias por su fantástica valoración, esperamos verle muy pronto en el hotel.Un cordial saludo.Lucas Barreta, Director ILUNION Atrium

2/10 Terrible

Enrika

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Lucas Barreta on Sep 7, 2023
Estimada Enrika,Lamentamos que no haya podido disfrutar de una estancia como la deseada y de no haber sabido adaptarnos a sus preferencias.Tomamos nota de sus comentarios para mejorar todo lo posible con el fin de seguir ofreciendo nuestros mejores servicios.Un cordial saludo,Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it minus not being close to a Subway stop but was a wonderful place
Stayed 4 nights in Aug 2023
Response from Lucas Barreta on Sep 7, 2023
Dear Evelyn,Thank you for spending a little of your time sharing your experience with the rest of the users, for us it is always important to know that you have enjoyed our hotel and have good memories of your stay.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager of ILUNION Atrium.

10/10 Excellent

Arely

Liked: Cleanliness, staff & service, property conditions & facilities
We found all kind of help.
Stayed 5 nights in Aug 2023
Response from Lucas Barreta on Sep 1, 2023
Dear Arely,Thank you very much for taking a few minutes to rate us, for us it is always pleasant to know that you have enjoyed a great experience and that you have had a comfortable stay in our hotel.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager ILUNION Atrium

10/10 Excellent

Archie

Stayed 1 night in Aug 2023
Response from Lucas Barreta on Sep 1, 2023
Estimado Archie,Muchas gracias por su fantástica puntuación. Esperamos poder verle muy pronto en el hotel.Un cordial saludo.Lucas Barreta, Director ILUNION Atrium

10/10 Excellent

Sertac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel
Stayed 3 nights in Aug 2023
Response from Lucas Barreta on Aug 25, 2023
Dear Sertac,Thank you very much for taking a few minutes to rate us, for us it is always pleasant to know that you have enjoyed a great experience and that you have had a comfortable stay in our hotel.We hope you can visit us again very soon.Best regards,Lucas Barreta, Manager ILUNION Atrium

6/10 Okay

Aveas

Stayed 5 nights in Aug 2023
Response from Lucas Barreta on Sep 7, 2023
Muchas gracias por dedicar unos minutos a valorarnos.Esperamos poder verle muy pronto en el hotel.Un cordial saludo.Lucas Barreta, Director ILUNION Atrium

4/10 Poor

Lester

Liked: Staff & service
Disliked: Cleanliness, room comfort
Very disappointing for 4 star hotel
Warm and professional welcome on arrival. Parking underground carpark was good and spacious but cost €20per day. Breakfast was plentiful - cost €13 per day. Disappointed that we booked Queen bed but given two single beds pushed together (bed sheets made as two singles) Modern hotel but drains in our room smelt and drain on sink wouldn’t clear quickly, needs cleaning. Glasses in room weren’t washed when we returned to room, staff missed cleaning. Air conditioning didn’t work so our stay was uncomfortable. Bar fridge didn’t work, couldn’t even keep water cool. Older gentleman as staff member at the bar was rude and ignored us two nights running. We therefore didn’t order evening meal with him being so unpleasant. We did make a complaint to another staff member (female) and she apologised. Taking into consideration all of the above this is not worthy of a 4-star hotel
Stayed 2 nights in Aug 2023
Response from Lucas Barreta on Aug 18, 2023
Dear Lester,Thank you for sending us your suggestions, it is very important for us to know your experience, so we apologize for not having been able to offer you a comfortable stay and we take note of your comment to correct these small incidents.Best regards,Lucas Barreta, Manager of ILUNION Atrium.