Madonna dellʼArco Vacations from ￥1,121,743

Amazing staff and wonderful breakfast

Stunning views, a bit out of the town, perhaps a hotel shuttle would be a nice addition as 5 star hotel.

Stayed 5 nights and expected this to be the relaxing part of our 2 week Italy trip. Unfortunately, it was anything but. Major issues: • Ant infestation: Our room had a sea of ants. We had to stay one night before being moved, and still found ants on the balcony. • Poor housekeeping & room service: Our room wasn’t cleaned despite being out all day with the cleaning sign on. Food orders were wrong, yet we were still charged. Not acceptable with a $20 room service fee. • Water issues: Water randomly stopped running while showering. • Restaurant issues: The rooftop was closed Sunday despite the listed hours. We ate at Lido instead, where my niece got food poisoning. We also ordered medium well steak and received medium rare. • Poor maintenance: Floors and other areas were chipped and not well maintained. • Noise: Extremely loud on weekends. If you’re not partying, expect noise until 2 AM. Pros: • Some staff were very friendly and provided great service. I was happy to tip them. • Beautiful location, which honestly saves this place. For a supposed 4 star hotel and the price, we expected much better. Stay elsewhere in Sorrento!

Beautiful hotel, great rooftop restaurant.

We came to Villa Fiorella hoping for a peaceful escape from Sorrento / Naples, and it did not disappoint! We were very lucky to be upgraded to a junior suite and had so much space, and a great view of Capri from our balcony. Thank you to the staff for facilitating this! The infinity pool with views of Capri was a dream. Loved spending afternoons on the loungers with great service. We had one particularly enjoyable afternoon where we took ourselves to the olive grove and read books and drank beers under the olive trees. It was like a dream. Easy walking access to the town square and the marina, although be prepared to get sweaty on the way back up hill from the marina. While much quieter than nearby Sorrento, provided plenty of opportunities to enjoy everything the Sorrento coast had to offer. Would recommend and would come back :-)