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エントレ・シエロス ワイン & ウェルネス ホテルの口コミ

4.5 out of 5
エントレ・シエロス ワイン & ウェルネス ホテル
Guardia Vieja 1998, Vistalba, Luján de Cuyo, Mendoza

口コミ

9.0

とても素晴らしい

評価 10 - 159 件の口コミ中 111 件が非常に良い" "
評価 8 - 159 件の口コミ中 29 件が良い" "
評価 6 - 159 件の口コミ中 10 件が普通" "
評価 4 - 159 件の口コミ中 5 件が不満" "
評価 2 - 159 件の口コミ中 4 件が非常に不満" "

9.6/10

清潔度

9.2/10

スタッフとサービス

9.0/10

設備とサービス

9.2/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

6/10 (普通)

gilmarc、miami

良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
Excellent staff and customer service. Howver, installations lsck hygiene and need remodeling stat
2024 年 5 月に 3 泊滞在
Entre Cielos Team からの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Gilmarc, We appreciate your feedback and are glad to hear that the service of our Staff lived up to your expectations. On the other hand we would like to inform you that we have taken immediate action to address the concerns about cleanliness and infrastructure. We look forward to welcoming you back and demonstrating our improvement in this area.

10/10 (非常に良い)

Megan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Highly recommend! We stayed here on our honeymoon and it was a perfect place to relax and enjoy Mendoza. We stayed in a Villa in the vineyards it was incredible waking up amongst the vines (and an amazing view of the Andes). It was quiet, clean, and the a/c worked great. The breakfast had high quality food and the service was amazing. The hotel team was only one text away and they helped arranged a wine tour and taxi rides for us. Would definitely stay again.
2024 年 4 月に 4 泊滞在
Entre Cielos Team からの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Megan, We sincerely appreciate your comment and for choosing Entre Cielos to celebrate such a special occasion as your honeymoon. We work every day to offer our guests an excellent service.It will be our pleasure to welcome you again in the future.

10/10 (非常に良い)

Tiago

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente
Hotel em meio a vinhedos, vista incrível, equipe atenciosa, valeu muito a pena!
2024 年 2 月に 3 泊滞在

8/10 (良い)

jee

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not enough activity in the hotel
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Claudio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Incrível experiência!
Incrível. Atendimento excelente. Qualidade excelente da comida em geral. Ótima piscina. Próximo do centro da cidade e das vinícolas da região (vale de Uco é mais distante). Experiência no loft (em meio as parreiras) foi sensacional!
2024 年 2 月に 3 泊滞在

4/10 (不満)

Myles、Redmond

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
There appears to be no onsite management to correct anything. Due to an airline strike we were delayed two days getting to our pre-paid reservation. Guests of other hotels were comped those nights. Entre Cielos said they would comp the last night that had been privately booked...all of this had to be done by them, through reservations. We were told the refund had been made, then they told us they could not do this. Never anyone with any authority onsite to even have a discussion. As part of the room you are provided a complimentary bottle of wine. When we took it to dinner they said there was a $30,000 peso ($25) corkage fee because that was provided by housekeeping not the restaurant, so we passed. Trying to arrange tours or spa visits was difficult and they confused my wife with another guest (totally different name). We tried arranging several offsite wine tours and they never did get it right even with screenshots of our prior conversations. Poor communication. This was supposed to be the highlight of our Argentina trip and turned out to be quite the opposite. Very disappointing
2024 年 1 月に 3 泊滞在

8/10 (良い)

Carrie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在

6/10 (普通)

Doug

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス

10/10 (非常に良い)

Fernando

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excepcional
O hotel em si é um grande destino, recomendo.
2023 年 12 月に 2 泊滞在
Emilia Arreguez | Sales Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Buenas tardes Fernando, Muchas gracias por tomarse un momento de su tiempo para escribir su reseña. Nos alegra saber que disfrutaron de su estadía con nosotros y esperamos poder recibirlos nuevamente en otra oportunidad!Saludos cordiales,

10/10 (非常に良い)

Rosamaria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Emilia Arreguez | Sales Managerからの返信 (投稿日 : 2023 年 12 月 14 日)
Dear Rosamaría, Thank you for take a time to rate your stay. I hope you enjoyed your stay with us!We hope we can welcome you back soon.Kindest regards,

10/10 (非常に良い)

Jeremy

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was amazing. It was quiet and beautiful. The staff was very helpful in organizing our wine tours and dinner off of the property. I would definitely go back.
Emilia Arreguez | Sales Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Jeremy, Thank you for your kind words, we are glad you enjoyed your stay with us. We hope we can welcome you back soon! Kindest regards,

10/10 (非常に良い)

LUIS E

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在

6/10 (普通)

Claudia

良かった点 : 清潔度、スタッフとサービス
Hotel mediano nota 7,5
O ar condicionado não funciona direito para o tamanho do quarto , a cortina não fecha direito,suíte custo benefício ruim , muito mal aproveitada
2023 年 10 月に 2 泊滞在

8/10 (良い)

Rafael

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Luján de Cuyo
Hotel lindo, quarto confortável, banheiro ok, restaurante bonito, com poucas opções de comida, mas com todos os pratos deliciosos. Não tem carta de vinhos, nem menu pq os preços mudam diariamente
2023 年 6 月に 5 泊滞在

8/10 (良い)

jovane

良かった点 : 清潔度、客室の快適度
Bom hotel , com atendimento e comida razoavel , esperava mais.
2023 年 6 月に 5 泊滞在

8/10 (良い)

Gianmarco

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Boa opção de hotel para visitar Lujan de Cuyo
Boa opção de hotel para casal quando se vista a região de Lujan de Cuyo. Relativamente próximo do aeroporto e de muitas vinícolas O destaque na minha opinião, além do atendimento caloroso, foi o restaurante Entre Cielo, um dos melhores da minha viagem Acomodações confortáveis algumas com vista para os Andes Esperava mais do Buffet simples e com poucas opções . Ponto fraco do hotel é o paisagismo.Com uma vegetação tão rica e diversificada da região conseguiram plantar duas palmeiras que obstruem a visão da cordilheira para quem está na piscina
2023 年 4 月に 2 泊滞在

10/10 (非常に良い)

Nestor

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is like staying in Heaven! Everything was beyond our expectations!
2023 年 4 月に 2 泊滞在

10/10 (非常に良い)

Javeria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful vineyard hotel
This is a beautiful wine lodge and the lofts are exceptional. It feels lovely to wake and sleep within the vines. The breakfasts are great with a good selection. The dinners were ok but that could have just been the choice we made. Empanadas were great. It may have been nice to have had some evening entertainment. The hotel staff are friendly and professional. They did help quite a lot in organising vineyard tours. My feedback would be that they need to space out these tours at more realistic times as its feels like you're rushing around. You do pay a hefty premium for them to arrange transport and so you might be better off arranging your own taxi/uber for a fraction of the price. If the hotel do charge a premium for arranging transport then it could be that nicer cars are used. They should also make it very clear what is required to be paid in cash and what can be placed on credit card so that you come prepared.
2023 年 3 月に 3 泊滞在

4/10 (不満)

carmen ramon、miami

カップルで旅行, グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Service was very bad. Staff not trained. Expensive for what it offers
2023 年 4 月に 2 泊滞在

10/10 (非常に良い)

Gary

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent property, rooms, and Staff was amazing!
2023 年 3 月に 4 泊滞在

4/10 (不満)

Gustavo

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
concierge fraco
Hotel lindo, SPA incrivel, restaurante bacana e equipe do restaurante super atenciosos atenciosos. Concierge nao funcionou pra gente. Varias comunicacoes sem resposta, solicitacoes sem respostas ou sem respostas completas. Nao nos ajudaram a reservar nenhuma vinicola, apesar de varios pedidos, confusao com passeio de bike. Tivemos que organizar sozinhos e tudo em cima da hora. Era minha comemoracao de 50 anos e, nao lembro se mencionei, mas acredito que sim, e nao tivemos nada especial, nem mesmo early checkin. Conheco varias pessoas/amigos que tinham ido ao hotel e todos falaram muito bem do concierge, mas novamente para nos nao funcionou.
2023 年 3 月に 3 泊滞在

10/10 (非常に良い)

Kay

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great convenient location in Mendoza. Gorgeous property with wonderful rooms. We had a Vineyard Loft for 5 nights and it could not have been better with a great view and patio right in the middle of the vineyard. We had a large two story suite the last night which was also excellent. We had massages and a Hamam treatment in the beautiful, peaceful spa. Wonderful staff and a very nice restaurant as well. Highly recommend.
2023 年 3 月に 1 泊滞在

8/10 (良い)

Deborah Campani

2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Abbygail L

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Peaceful retreat with wonderful and caring staff.
2023 年 3 月に 2 泊滞在

10/10 (非常に良い)

Matt

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Heaven on earth
Heaven on earth! We stayed in one of the cabins in the vineyards, its truly a magical setting to enjoy the wine in.
2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

Donna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Entre Cielos is a lovely, contemporary property with lovely rooms that are ready (after 12 years) for some refreshing. The Vineyard Loft rooms are particularly unique and private! A slightly longer walk to reach them, but golf cart service is available. Pool is lovely, hot tub was not working. By far their standout feature is a Turkish Hamam/Spa with outstanding treatments! Food service is limited, but delicious!
2023 年 2 月に 3 泊滞在

8/10 (良い)

Keith

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful hotel in beautiful setting
Wonderful hotel in a stunning setting. We stayed in a Vineyard Loft and our only criticism is that our twin beds were too narrow for comfort.
2023 年 2 月に 7 泊滞在

8/10 (良い)

tom

良かった点 : 清潔度、スタッフとサービス
Part of South American trip
We spent two nights in a wine loft…which was fun
2023 年 1 月に 3 泊滞在

10/10 (非常に良い)

Vera

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Espetacular, super recomendo
2023 年 1 月に 2 泊滞在

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

10/10 (非常に良い)

David

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loved this place
We love this place, the grounds are gorgeous, the rooms are fun and the location is great. Also the staff went above and beyond for us
2022 年 12 月に 2 泊滞在

4/10 (不満)

Ernesto

2022 年 11 月に 2 泊滞在

8/10 (良い)

Renan Persio

2022 年 9 月に 3 泊滞在

6/10 (普通)

Frank

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful place tough experience
The hotel is very beautiful and the spa fantastic but they have a disco club right next to the hotel that played loud music well past midnight both nights and we didn’t sleep much. They also overcharged us saying the exchange rate is low and required by law so we ended up paying almost double for our food and activities We tried to resolve with them but they refused to respond
2022 年 9 月に 2 泊滞在

10/10 (非常に良い)

RODRIGO OTAVIO

2022 年 8 月に 1 泊滞在

10/10 (非常に良い)

Mariana Leitão Tapajos

2022 年 8 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
O hotel é limpo e agradável, a comida é boa, mas o transfer para o aeroporto não está incluído no valor da diária
2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

claudia m s

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente estrutura. Spa maravilhoso. Bom restaurante, mas a Recepção ao hóspede deixa a desejar.
2022 年 6 月に 2 泊滞在
Guillermina - Guest Experienceからの返信 (投稿日 : 2022 年 6 月 23 日)
Buenas tardes prezada Claudia, Muchas gracias por tomarse el tiempo en reseñarnos. Lamentamos que su experiencia en cuando a la recepción no haya sido óptima, muchas gracias por dejarme contactarla para los detalles, estoy segura que la próxima vez que nos visite podremos hacerlo mejor, es usted muy gentil! Saludos muy cordiales,

8/10 (良い)

Guilherme

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Faltou detalhes para hotel desse nível.
O Hotel é muito bonito, um lindo desenho arquitetonico e uma linda vista para a cordilheira. O serviço de concierge é muito atrapalhado, muito complicado fazer alguma programação com eles. Alguns problemas: O ralo do banheiro não tinha vazão e ficava agua empoçada no box. Transbordou um pouco de água da banheira e o banheiro ficou todo alagado. A área do sanitário tem uma janela transparente, não me pareceu uma boa ideia ser observado enquanto fica sentado no vaso sanitário. Os carros precisam parar longe da entrada do hotel, o que pode ser charmoso no primeiro momento, fica desconfortável ter que caminhar no frio quando chega a noite. Um hotel encantador, mas os detalhes não deixam que esse hotel fique bem avaliado.
2022 年 6 月に 2 泊滞在
Guillermina - Guest Experienceからの返信 (投稿日 : 2022 年 6 月 9 日)
Boa tarde prezado Guilherme, Muito obrigado por seus comentários. Lamentamos muito os inconvenientes com o serviço de Concierge, nos encontramos em uma fase de transição e, infelizmente, não conseguimos resolvê-lo antes: esperamos que você possa nos dar outra oportunidade no futuro e que nos visite novamente . Obrigado por compartilhar esses detalhes da sala, nós os levamos em consideração. Atenciosamente,

10/10 (非常に良い)

Javier

2022 年 5 月に 2 泊滞在
Guillermina - Guest Experienceからの返信 (投稿日 : 2022 年 6 月 9 日)
Estimado Javier, Muchas gracias por su evaluación. Lo esperamos nuevamente, ojalá que muy pronto!

10/10 (非常に良い)

sasan t

2022 年 5 月に 2 泊滞在
Guillermina - Guest Experienceからの返信 (投稿日 : 2022 年 6 月 9 日)
Estimado Sasan, Muchas gracias por su reseña. Lo esperamos nuevamente, ojalá que muy pronto!

10/10 (非常に良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Traumlofts in den Reben
Traumhaftes Hotel mit Loftzimmern mitten in den Reben - einzigartig und sehr ruhig und relaxed. Zuvorkommendes Personal mit guten Tipps für Ausflüge. Sehr gutes und gemütliches Frühstück auf der Terrasse.
2022 年 4 月に 2 泊滞在
Guillermina - Guest Experienceからの返信 (投稿日 : 2022 年 6 月 9 日)
Dear Patrick, Thank you for your kind words and the amazing photos! We hope we can welcome you back soon!

10/10 (非常に良い)

Santiago

2022 年 4 月に 1 泊滞在

4/10 (不満)

Romero

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
2022 年 3 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 1 月に 2 泊滞在
Guillermina - Guest Experienceからの返信 (投稿日 : 2022 年 6 月 9 日)
Dear, Thank you for your kind words and apologies for the delay in response. We hope we can welcome you back soon! Kindest regards,

10/10 (非常に良い)

Wanda

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 1 月に 1 泊滞在

10/10 (非常に良い)

Pedro H

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 1 月に 2 泊滞在

10/10 (非常に良い)

Angela

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Chique Despretensioso
O lugar é lindo! O Hotel é moderno, chique despretensioso… o bom atendimento e o sossego completam a estadia! Adoramos!
2022 年 1 月に 2 泊滞在

10/10 (非常に良い)

Bruna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Maravilhoso
Nossa hospedagem foi incrível e o time do hotel é extremamente atencioso.
2021 年 12 月に 2 泊滞在

10/10 (非常に良い)

Chandra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property layout and architecture were inviting and serene. The staff was exceptionally helpful.
2022 年 1 月に 2 泊滞在
Guillermina - Guest Experienceからの返信 (投稿日 : 2022 年 6 月 9 日)
Dear Chandra, Thank you for your kind words and apologies for the delay in response. We hope we can welcome you back soon! Kindest regards,