4/10 (不満)
Gaetano Marco
小さなお子様連れの家族旅行
2024 年 5 月 17 日
良かった点 : 清潔度、スタッフとサービス
Suite room was booked on line choosing option for for 5.
We were three adults and two children, however there were only two queen beds like the room showed for 4, the existing couch in the suite was not a convertible bed as it should be in this case.
No roll out additional beds available at arrival due to peak of bookings. This is not acceptable to allow this type of reservation and do not offer a service for a 300 dollar/ night room (high price due to peak weekend for graduations). Very bad! We could sleep adequately and we were told that in future there will be renovations and convertible couches will take place. Sorry but you should have given a discount in this case!!!!
Gaetano Marco
2024 年 5 月に 2 泊滞在