Lozoya Vacations from ￥205,596

All staff members were helpful and friendly

- Easy check-in (about 5-10mins), can be done online as well - Functional cards to access the rooms; had one issue that was resolved in 5mins - I have not personally tried the food over there but I’ve been told it’s not terrible - I’ve not used the laundry systems but there is a paper in the closet with the prices; seems kind of expensive honestly since it’s a cost per piece of clothing; same thing for ironing - Rooms are very nice, bathroom as well, bidet included. Only thing is that flushing may be complicated for people with physical disabilities as it was already difficult without any. It’s a button that you have to push harder than what would be expected. The cleaning team is nice, but I will say that once it’s past 11-12, it is unlikely that they will pass again even if we indicate that the room is free to be cleaned - 2 different metro stations near (15 mins on foot: Suanzes has a hill to climb up a little and Torre Arias is much more simple. There’s also different bus stations nearby (28 -> Puerta de Alcàla; 105 -> Airport (big luggages aren’t allowed on); 153 -> no clue). Main city is easily accesible within 30-40mins - Communication with the hotel team is easy with a little Spanish skill; they speak a little english as well so it’s easy to bridge both languages - Gym available; didn’t use it, but it seemed to have enough equipment to work out Overall: 4/5, I never really had to think much about the hotel in a negative sense, but it didn’t stick out to me :p

The apartment is spacious, super sunny, clean and well located. The staff is extremely attentive and helpful. Air conditioning was perfect. Kitchen is perfect for a family. There are small supermarkets and nice cafes and restaurants in the neighborhood, mostly in the direction to Retiro Park. Loved our stay and would definitely comeback!

We chose this place since it was right around the corner from our daughter’s apartment. Bob is located in a great spot, very central, large apartment with all the amenities for a family, clean and walkable. Laundry was a nice touch. Cons: we arrived late and tired with 4 suitcases, no phone service and it took us 30 mins to get into our room. The keyless entry was broken and there were NO instructions on what to do. We were lucky to find someone else in the same boat with cell service who was on the phone with a staff member in the office. When I finally connected to WiFi, Our key # was wrong in the WhatsApp chat so the guest on the phone helped us out. We had to help 4-6 separate guests over the week to find the key due to poor instructions. It was a heatwave so we were glad to have ac which unfortunately did not work. There were no fans when requested because it was very hot, so we had a buy one. The QR codes on electronics (Ac/oven/microwave) lead to nowhere so there were no instructions. I would have given Bob 5 stars but cannot due to these challenges. Having said that I would come back with family for space and convenience to the train station and the local neighborhood feel. I hope everything is fixed if/when we return.