外観

ホテル インディゴ ロサンゼルス ダウンタウン IHG ホテルの口コミ

4.5 out of 5

口コミ

8.4

とても良い

評価 10 - 1001 件の口コミ中 582 件が非常に良い" "
評価 8 - 1001 件の口コミ中 201 件が良い" "
評価 6 - 1001 件の口コミ中 109 件が普通" "
評価 4 - 1001 件の口コミ中 45 件が不満" "
評価 2 - 1001 件の口コミ中 64 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Nuria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was super friendly! The hotel was beautiful. Will book here again.
2024 年 4 月に 1 泊滞在

8/10 (良い)

Jamal

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is a very secure property. The hotel is clean with great views. Very modern and up-to-date. There is no self parking at this hotel. You have to pay the $50 valet service.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Jamal, thank you for sharing your experience at Hotel Indigo Los Angeles Downtown! It is wonderful to hear that you appreciated the secure environment, cleanliness, and stunning views. Your feedback on parking options is noted, and we hope this will not deter you from returning. We're looking forward to welcoming you back soon!

10/10 (非常に良い)

Jesus

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is always amazing and the bar area is always great,
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Jesus, the team at Hotel Indigo Los Angeles Downtown, an IHG Hotel, is thrilled to hear you enjoyed your stay once again. It's wonderful to know that our colleagues and bar area continue to impress you. We're looking forward to welcoming you back soon!

10/10 (非常に良い)

Patricia、Edgewater

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for the 5 out of 5 rating, Patricia!We're thrilled to see how much you enjoyed staying at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We look forward to hosting you again in the near future! Thank you again for sharing.

6/10 (普通)

Brian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I did NOT like the $30/night non-negotiable "facilities fees". If I can't decline the services to avoid the fees, then the fees should be added to the list price of a night's stay.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Brian, we understand your concern regarding the additional fees. Please know that these charges are for various on-site amenities to enhance guest experiences. In future, we will strive to be clearer about these costs upfront so you can make a more informed decision. We do appreciate your feedback and hope to serve you better in your next visit.

10/10 (非常に良い)

Kersha

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was excellent. I’ll stay here again.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Kersha, we're thrilled to hear about your excellent experience with us at Hotel Indigo Los Angeles Downtown, an IHG Hotel. Your interest in visiting us again is truly appreciated. Until then, safe travels!

10/10 (非常に良い)

Gina

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I've stayed at this property three times now over a 4 year period and love it each and every time. The rooms are beautiful and clean, friendly staff, great food and bar, beautiful pool and gym area. Walkable to shops/food.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Gina, we're thrilled to hear you've enjoyed recurrent visits to Hotel Indigo Los Angeles Downtown, an IHG Hotel. It's pleasing to know our eye-catching rooms, accommodating team members, and well-maintained amenities have consistently met your expectations. Additionally, our proximity to diverse shopping and dining options certainly adds to the overall experience. We appreciate your loyalty and look forward to welcoming you back for yet another memorable stay.

8/10 (良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Brian, thank you for taking the time to leave a rating for Hotel Indigo Los Angeles Downtown, an IHG Hotel. We are delighted to learn that your stay met your expectations. We look forward to having the opportunity to welcome you back in the future.

10/10 (非常に良い)

Shea

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was great. Two blocks from Otis College. Easy to stay at. Rooms should have black out shades and sound machines if you are staying next to the road.
2024 年 4 月に 1 泊滞在
Viviana, Assistant Front Office Manager からの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your feedback!

6/10 (普通)

JoAnna

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
JoAnna, it seems like your experience at our hotel did not meet your expectations. We sincerely appreciate the rating and would welcome any additional feedback you might have so that we can further improve our services at Hotel Indigo Los Angeles Downtown.

10/10 (非常に良い)

Sherlyn

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 19 日)
Sherlyn, thank you for your wonderful rating! The team at Hotel Indigo Los Angeles Downtown, an IHG Hotel, is thrilled to see that you had a positive experience. We hope to have the pleasure of welcoming you back soon!

10/10 (非常に良い)

Keanna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My new go to hotel when visiting downtown La. Everything was great. I even got upgraded to a suite. We had a blast. It was so nice and clean. The staff was amazing everyone was so professional. Walking distance to so much. We went to Lakers game and it was only a 5 min walk. I will be back soon
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
Keanna, we're thrilled to hear that Hotel Indigo Los Angeles Downtown has become your top choice when visiting downtown LA! It's always a pleasure to provide a memorable experience to our guests, particularly with an upgrade to a suite. The professionalism of our team members and cleanliness of our hotel are areas we're proud of. We're also glad you enjoyed the close proximity to local attractions, including the Lakers games. We look forward to welcoming you back soon.

10/10 (非常に良い)

Mhin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you for sharing, Mhin!At Hotel Indigo Los Angeles Downtown, an IHG Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 (非常に良い)

Lisbeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The stay here was incredible, they have everything you need to provide. They are very friendly and help you all the time, even with your luggage. I would always come back!
2024 年 4 月に 5 泊滞在
Viviana, Assistant Front Office Manager からの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for your kind feedback! We look forward to welcoming you back soon

8/10 (良い)

Sabrina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was provided great service
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 25 日)
Sabrina, your compliments on our team members delivering excellent service are greatly appreciated. At Hotel Indigo Los Angeles Downtown, we aim to provide an exceptional experience for our guests. We're glad to know we succeeded with you. Looking forward to welcoming you back soon!

10/10 (非常に良い)

Donovan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 25 日)
Donovan, it's fantastic to see your positive rating for Hotel Indigo Los Angeles Downtown, an IHG Hotel. Feedback like yours makes us proud of the experience we provide for our guests. We're grateful for your support and hope to welcome you back in the future. Safe travels!

8/10 (良い)

Max

カップルで旅行
良かった点 : 清潔度
No drinks available at the pool. Limited dining options.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
Max, we appreciate your feedback on your visit. It seems there were a few hiccups in our poolside service and food selection. Rest assured, our team members are persistently working on diversifying our dining choices and improving available services for a complete and satisfactory guest experience. We hope your next stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel, will bridge the gap. Thank you for sharing your thoughts.

10/10 (非常に良い)

Hugo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was helpful and friendly
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Hugo, we are thrilled to know that our team members at Hotel Indigo Los Angeles Downtown made your stay memorable with their helpful and friendly nature. Thank you for your positive feedback! We look forward to welcoming you back for another brilliant experience in our vibrant city.

10/10 (非常に良い)

Germaine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for the excellent rating, Germaine!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hotel Indigo Los Angeles Downtown, an IHG Hotel! We look forward to hosting you again soon.

10/10 (非常に良い)

Annabelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
Annabelle, it's fantastic to learn you found Hotel Indigo Los Angeles Downtown, an IHG Hotel well-maintained. We uphold the highest cleanliness standards for our guests' comfort and we're glad this aspect resonated with you. Thank you for choosing us, we hope to see you again in the future for another impeccable stay.

6/10 (普通)

Mitchell

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel is beautiful, but the only option for parking is Valet and $60/day
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
Mitchell, it's pleasing to read your commendation about Hotel Indigo Los Angeles Downtown's aesthetics. As to your mention of the valet service, it is indeed the parking option available. Our team members aim to offer quick and secure service for guests' peace of mind. We appreciate your feedback and are looking forward to welcoming you back.

10/10 (非常に良い)

Molly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Indigo is well-placed in the City. It is a beautiful property and the staff was all so helpful and kind. Nev and Vivianna are just Rockstars! Vivianna addressed an issue I was having as a hotel guest and just "shot it out of the park" with such understanding and great command. It made the world of difference in our stay. Breakfast is easy and good! The hotel is a nice place to come back to after a busy day enjoying the City. Also a must to have breakfast at The Original Pantry Cafe and dinner at El Cholo. Both nearby The Indigo and both institutions in the neighborhood. I would easliy stay here for my next visit to LA. Thanks for making my stay so pleasant.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Molly, your kind words about Hotel Indigo Los Angeles Downtown are truly appreciated. It's delightful to know you found our location beneficial and the property to your liking. Our team members, including Nev and Vivianna, will be thrilled to hear your commendation of their service. We're pleased that breakfast was to your satisfaction and that you embraced the opportunity to explore the local dining options. It was a pleasure serving you and we eagerly anticipate your return in the future. Your next visit to LA promises to be just as enjoyable!

10/10 (非常に良い)

Oi Ling

2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Thanks for the fantastic rating, Oi Ling!It's outstanding we could exceed your expectations during your stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We're all looking forward to your next stay with us.

8/10 (良い)

Marty

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Marty, it's wonderful to read that you appreciated Hotel Indigo Los Angeles Downtown's ideal location. Thank you for sharing your feedback, and we hope to welcome you back for another enjoyable stay.

10/10 (非常に良い)

Christian

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
Christian, thank you for taking the time to rate your stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We're delighted to see you had a wonderful experience. We look forward to welcoming you back on your next visit to Los Angeles.

10/10 (非常に良い)

LaMonica

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was great! Hotel was perfect! :)
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
LaMonica, we're thrilled to hear your positive feedback about Hotel Indigo Los Angeles Downtown, an IHG Hotel. It's wonderful to know that our team members met your expectations and that you found our hotel to be perfect. We hope to welcome you back soon for another fantastic stay.

10/10 (非常に良い)

Kelsey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the vibe here! Great stay
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
Kelsey, thank you for sharing your thoughts. It's fantastic to know you loved the vibe at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We value your feedback and look forward to welcoming you back for another great stay in the future.

4/10 (不満)

Robert

家族旅行
気になった点 : 清潔度、スタッフとサービス
My hotel was dusty and shower was missing a bottle of body wash things could be better for a nice hotel like indigo.
2024 年 4 月に 1 泊滞在
LTからの返信 (投稿日 : 2024 年 4 月 5 日)
Hello Robert,We do sincerely apologize for the experience you had with us. At any moment you do check-in the room, you are more than welcomed to touch base with the front desk regarding a bottle of body wash being refilled & the dust that was brought to our attention. Rest assured in the future, this will not be an issue. Our rooms are throughly inspected before we do check-in any guests. Thank you again and we hope to see you in the near future

8/10 (良い)

Tina

良かった点 : 清潔度
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 3 日)
Tina, thank you for choosing to stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We're glad to see your positive rating. We're always here for another great stay should you need us. Safe travels!

8/10 (良い)

Alissa

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
The hairdryer was broken, and some electrical outlets were kinda loose? Other than that it was alright.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Alissa, thank you for your feedback. We regret to hear about the challenges you faced with some amenities in your room, including the hairdryer and electrical sockets. It’s important that all our guests feel comfortable and fully accommodated. Your comments have been shared with our team for review and appropriate actions. But it's encouraging to hear that overall, your stay was satisfactory. We’re looking forward to welcoming you back at Hotel Indigo Los Angeles Downtown, an IHG Hotel for an even more enjoyable stay.

8/10 (良い)

John

家族旅行
良かった点 : 設備とサービス
Newer hotel with nice clean rooms. I like that it is located close to crypto arena.
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
John, we're delighted to hear that you enjoyed the freshness and cleanliness of our rooms at Hotel Indigo Los Angeles Downtown. It's also great to hear you appreciated our convenient location. We look forward to welcoming you back during your next visit to the area.

10/10 (非常に良い)

Sara

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Sara, we're thrilled to know you enjoyed your stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. Your satisfaction is our highest priority. Looking forward to welcoming you back soon!

8/10 (良い)

Christopher

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Handy spot for the Crypto Arena
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for taking the time to leave us a 4/5 rating, Christopher!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hotel Indigo Los Angeles Downtown, an IHG Hotel.

10/10 (非常に良い)

Elicia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
polite, professional and attentive staff. room was clean and comfortable.
2024 年 2 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 25 日)
Elicia, we're elated to hear how much you appreciated Hotel Indigo Los Angeles Downtown. Your kind words about our professional, attentive team members and your pleasantly clean and cozy room are greatly cherished. We hope to welcome you back soon for another remarkable stay.

10/10 (非常に良い)

Gracie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 24 日)
Thanks for the outstanding rating, Gracie!We're delighted your time at Hotel Indigo Los Angeles Downtown, an IHG Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 (非常に良い)

ESTEFANI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All the staff we interact with was friendly. It’s our second time staying here and the only hotel we will stay when in town.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 21 日)
Estefani, we're thrilled to know that Hotel Indigo Los Angeles Downtown is your preferred stay destination while in town! It's fantastic to hear about your positive interactions with our friendly team members. We're eagerly anticipating your next visit!

8/10 (良い)

Victor Rowill Antaran

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Couch looked dirty… other than that it’s all good
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 16 日)
Victor, thank you for taking the time to share your review. We're happy to hear your overall experience at Hotel Indigo Los Angeles Downtown was positive. We appreciate your observation regarding cleanliness, and rest assured, we always strive to maintain the highest standard of cleanliness to ensure the comfort of our guests. We look forward to inviting you back during your next visit.

10/10 (非常に良い)

Laura、Upland

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great value, close to free way, very nice staff.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 12 日)
Laura, thank you for taking the time to share your experience at Hotel Indigo Los Angeles Downtown. We're delighted to hear you found value in your stay and appreciated the convenient location. Our dedicated team members are always here to help make your visit enjoyable. We hope to welcome you back soon.

6/10 (普通)

Jennifer

カップルで旅行
良かった点 : スタッフとサービス
You walk into the lobby and all you smelled was like your walked into a dispensary. Its not what you want your hotel to smell like.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 12 日)
Jennifer, thank you for sharing your feedback. We understand your concerns about the atypical aroma you encountered during your visit. Our aim is to create a welcoming ambiance for all our guests and we'll definitely take your comments into account in our future operations strategies.

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel everything was nearby
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 12 日)
Michael, thank you for your kind words. It's delightful to hear that your stay at Hotel Indigo Los Angeles Downtown was enjoyable and you appreciated the convenience of our location. We're looking forward to welcoming you back for another great experience.

10/10 (非常に良い)

Carlos

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Going to town for a convention and stay at the indigo. It was a quick check in. They have a nice little barn restaurant downstairs. The room was nice clean I had a decent view.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 9 日)
Carlos, it's wonderful to hear you enjoyed your stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We're pleased you found value in our rapid check-in process and that you were able to relish the offerings at our on-site dining spots. It's also great to hear your room met your expectations and offered a pleasing view. Should your travels bring you back to town, we'd be delighted to serve you again.

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 5 日)
Kevin, it's great to hear about your positive experience at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We appreciate your rating and hope to see you again for another excellent stay.

10/10 (非常に良い)

Tiffany

2024 年 2 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 5 日)
Tiffany, thank you for taking the time to leave a rating for Hotel Indigo Los Angeles Downtown. We're thrilled you had a satisfying stay with us and we look forward to welcoming you back in the future. Safe travels!

10/10 (非常に良い)

Ashly

2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you for the fantastic rating, Ashly!It's outstanding you had such a wonderful experience at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 (良い)

Ivo

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is perfect. The only thing that Expedia always promises or says is that you have vip access, room upgrade if available, etc. The hotel was practically empty and they did not give me any upgrade. The same as always, a lot of VIP Access and upgrade according to availability, but no one knows anything .......
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 29 日)
Ivo, thank you for your kind words about Hotel Indigo Los Angeles Downtown. We're glad to hear you found our property to be remarkable. We regret any confusion about the room upgrades during your stay. This feature is typically subject to availability and other potential factors. We appreciate your feedback and will ensure better clarity in the future. We hope to welcome you back soon for an even better experience.

10/10 (非常に良い)

Maxime

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place close to downtown.
2024 年 2 月に 2 泊滞在
Viviana, Assistant Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for your feedback, we look forward to welcoming you back soon!

10/10 (非常に良い)

Erika

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 29 日)
Erika, thank you for the top-rated review of Hotel Indigo Los Angeles Downtown, an IHG Hotel. It's delightful to know your stay with us was pleasing. We are thrilled and can't wait to welcome you back again for another sensational experience.

10/10 (非常に良い)

Besa、Bellevue

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel just nothing to do in downtown LA. It’s a ghost town!
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 27 日)
Besa, thank you for your feedback. At Hotel Indigo Los Angeles Downtown, our goal is to provide you with the best experience possible. We appreciate you highlighting our hotel's quality. As for the local area, different times of the day or week can impact the lively atmosphere, but we hope you'll have more opportunities to explore and enjoy it on your next visit. We're excited for the chance to host you again.

10/10 (非常に良い)

Sharon

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
Truly enjoyed hotel. Staff very polite and attentive.
2024 年 2 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 25 日)
Sharon, it's delightful to hear that you enjoyed your stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We greatly appreciate your feedback regarding the politeness and attentiveness of our team members. We hope for the opportunity to welcome you back to our hotel in the near future.

10/10 (非常に良い)

Arlanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 24 日)
Thanks for the perfect rating, Arlanna!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hotel Indigo Los Angeles Downtown, an IHG Hotel.Have a wonderful day!