デスク、ノートパソコン用作業スペース、アイロン / アイロン台、WiFi (無料)

ハンプトンインバイヒルトンロサンゼルスエアポートの口コミ

2.5 out of 5

口コミ

7.6

良い

評価 10 - 41 件の口コミ中 19 件が非常に良い" "
評価 8 - 41 件の口コミ中 6 件が良い" "
評価 6 - 41 件の口コミ中 7 件が普通" "
評価 4 - 41 件の口コミ中 3 件が不満" "
評価 2 - 41 件の口コミ中 6 件が非常に不満" "

7.8/10

清潔度

7.6/10

スタッフとサービス

6.2/10

設備とサービス

7.2/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

8/10 (良い)

Yuriko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Aaron、Alpharetta

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great room at a reasonable price, extremely close to the airport. Only minor issue was our room was not stocked with bath or hand towels when we got there. However, the front desk clerk Luis was very apologetic and helpful and brought some up.
2024 年 5 月に 1 泊滞在
Leslieからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for taking the time to share your review with us! We're thrilled to hear that you enjoyed your stay with us and found our room to be great value for the price. We're also grateful for your feedback regarding our proximity to the airport - we're proud of our convenient location and happy to hear that it met your needs.We apologize for the oversight with the towels in your room and are truly sorry for any inconvenience this may have caused. We're glad to hear that Luis was able to quickly resolve the issue and provide you with the necessary towels. Thank you again for choosing to stay with us and for sharing your review. We hope to welcome you back to our hotel in the future!

10/10 (非常に良い)

Andrea

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What I liked about the property that it is well maintained and very nice staff 👍
2024 年 5 月に 1 泊滞在
Leslieからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you so much for taking the time to share your wonderful review with us! We're thrilled to hear that you appreciated the attention to detail in our property's maintenance and the excellent service provided by our staff. We take pride in ensuring that our hotel is always clean and well-maintained, and it's great to know that you noticed!Our team works hard to provide a welcoming and comfortable environment for all our guests, and we're glad to hear that they made a positive impact on your stay. Your feedback means the world to us, and we'll be sure to pass it along to our staff.

2/10 (非常に不満)

Maria

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
If I can give 0 stars I would. The room was syper dirty. Hair in the bathroom floor. We stayed for 2 nights and didn't get room service, no clean towels. We had to ask for new clean towels on the 2nd night. Also not enough parking spaces but they do charge $10 per night for parking. Breakfast was nasty. Never going to stay there again.
2024 年 5 月に 2 泊滞在
Leslieからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear valued guest,I am so sorry to hear that your stay at our hotel did not meet your expectations. We take all feedback seriously and are truly sorry to hear that you experienced issues with cleanliness, room service, and parking during your stay.Firstly, we apologize for the unacceptable state of your room. Regarding room service, we apologize for the inconvenience. We should have provided you with more options and alternatives to ensure that you had a comfortable stay. Regarding parking, we apologize for the inconvenience. We understand that our parking capacity is limited, and we will explore options to increase our parking spaces. Lastly, we apologize for the disappointing breakfast experience. We will take your feedback seriously and work on improving our breakfast offerings. Thank you for taking the time to share your feedback. We hope to have the opportunity to welcome you back in the future and show you the level of service you expect from us.

8/10 (良い)

luis

家族旅行
良かった点 : 清潔度
Muy poco de esta
2024 年 5 月に 1 泊滞在
Leslieからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed your stay with us and appreciated our amenities . We're also grateful for the constructive feedback you provided, which will help us to continue improving our services and amenities.

4/10 (不満)

Leo

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Parking lot was under construction with no notofication when booki g. My flight was late and I got there at 2:30am. Couldn't pull up to the front door and was told to find street parking in the middle of the night a few blocks from the hotel. Then was woken up by construction noises and traffic a few hours later because they had left the window slightly open. Awful experience, would never go back.
2024 年 5 月に 1 泊滞在
Leslieからの返信 (投稿日 : 2024 年 5 月 24 日)
I am so sorry to hear that you had an unpleasant experience at our hotel. We understand that your flight was delayed, and you arrived at 2:30am, which can be stressful and exhausting. We apologize for the inconvenience caused by the parking lot construction, which was not properly communicated to you during the booking process.We should have notified you about the construction, and we fell short of our commitment to providing a smooth and comfortable experience. Additionally, we understand that finding street parking in the middle of the night can be challenging and frustrating.We also regret that you were disturbed by the construction noises and traffic a few hours later due to the window being left slightly open. This is unacceptable, and we will make sure to take extra precautions to ensure that our guests are not disturbed by external noise.We want to assure you that we are taking immediate action to address these issues. We will re-evaluate our communication process to ensure that guests are properly informed about any construction or maintenance activities that may affect their stay.

2/10 (非常に不満)

Nora

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Worse stay starting with someone trying to get into my room at 4:30 am to them calling early on my check out day to say the water would be shut down and it never did. The “General Manager” has 0 customer service skills and not once did he apologize or do anything to make it right. Was by far my worst experience ever at a hotel. Motel 6 probably had better service.
2024 年 4 月に 3 泊滞在
Leslieからの返信 (投稿日 : 2024 年 5 月 1 日)
I am deeply sorry to hear about the series of issues you experienced during your stay with us.Please know that we take your feedback seriously and will address these issues internally to ensure they do not happen again in the future.We understand that your experience fell far below expectations and apologize for any inconvenience this may have caused. We would like the opportunity to make it right and regain your trust. Please reach out to our management team directly so we can discuss your stay further and work towards a resolution. Thank you for bringing these issues to our attention.

8/10 (良い)

Raymond

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Limited parking area Great staff, breakfast, room
2024 年 4 月に 1 泊滞在
Leslieからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for your feedback! We're glad to hear that you enjoyed our staff, breakfast, and room during your stay. We apologize for any inconvenience caused by our limited parking area and appreciate your understanding. We hope to welcome you back for another great experience soon.

6/10 (普通)

Steve

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
Credit Card Machine broke down as we were registering. Tried 3 different cards and none worked and it took 15-20 minutes to register. Front desk clerk, Tanya was, however, a gem. She took care of us all weekend. Also, when we were trying to leave to make it to the airport for a flight, a staff member had allowed someone to park overnight on the ramp out of the underground garage, completely blocking our exit. Had to call an Uber to pick up my friend or he would have missed his flight. Tanya, again, was tremendous and took the parking charge off of our bill for the inconvenience.
2024 年 4 月に 2 泊滞在
Leslieからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for taking the time to leave a review. We're glad to hear that Tanya was able to make your stay enjoyable despite the initial inconvenience with the credit card machine and the parking situation. We understand how frustrating those experiences can be and we sincerely apologize for the inconvenience caused. We will use your feedback to improve our processes and ensure a more seamless experience for all of our guests in the future. We hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel.

6/10 (普通)

Laura

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
It's less than basic, but this will do if you are looking for something close to LAX. Also, expired yogurt and brown bananas are just a glimpse of how awful their breakfast is.
2024 年 3 月に 1 泊滞在
Leslieからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for sharing your feedback with us. We apologize for the disappointing experience you had with our breakfast offerings. We take your comments seriously and will address this issue with our team to ensure that our guests receive fresh and quality food options. We hope that you will give us another chance in the future to provide you with a more positive stay. Thank you for choosing to stay with us.

10/10 (非常に良い)

Antionette

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Love it there I’m have to come back 😍😍😍😍
2024 年 3 月に 1 泊滞在
Leslieからの返信 (投稿日 : 2024 年 5 月 1 日)
We are thrilled to hear that you loved your experience with us and that you are planning to come back! We can't wait to welcome you back and provide you with another fantastic stay. Thank you for choosing our hotel and for taking the time to share your feedback. We look forward to having you with us again soon!

2/10 (非常に不満)

Eric

出張, カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Didn't like difficulty/lack of obtaining room service, fire alarm going off in the early morning. Desk attendant Marty was extremely courteous and helpful during our stay. Please commend him.
2024 年 3 月に 2 泊滞在
Leslieからの返信 (投稿日 : 2024 年 3 月 21 日)
We sincerely apologize for the inconvenience you experienced during your stay with difficulty obtaining room service and the fire alarm going off in the early morning. We will certainly look into ways to improve in these areas to ensure a better guest experience in the future.We are glad to hear that desk attendant Marty was able to provide you with exceptional service during your stay. We will make sure to commend him for his courteous and helpful demeanor. We appreciate your feedback and hope to welcome you back for a more enjoyable stay. Thank you for your review.

10/10 (非常に良い)

Kelsea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing staff super convenient location
2024 年 3 月に 1 泊滞在
Leslieからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for your kind words about our staff and location! We strive to provide exceptional service and a convenient experience for all our guests. We hope to welcome you back to our hotel again soon.

4/10 (不満)

Eric

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ants were in the breakfast area and in our room all over the floor.
2024 年 3 月に 2 泊滞在
Leslieからの返信 (投稿日 : 2024 年 3 月 21 日)
We sincerely apologize for the inconvenience you experienced during your stay with us. We take cleanliness and pest control very seriously and have already addressed this issue with our housekeeping staff and pest control team to ensure it does not happen again. We appreciate your feedback and hope you will give us another opportunity to provide you with a comfortable and enjoyable stay in the future.

10/10 (非常に良い)

LORENA

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Mark

家族旅行
良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
Construction site, under restoration
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Taneira

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

6/10 (普通)

John

2024 年 1 月に 1 泊滞在

6/10 (普通)

Victoria

良かった点 : 清潔度、スタッフとサービス、設備とサービス
There were no soap in any of the dispensers, the cable was weird, the parking was a bit uneasy the property was under construction but the man working front desk was a sweetheart💁‍♀️
2023 年 12 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Leslieからの返信 (投稿日 : 2023 年 12 月 28 日)
Thank you very much for choosing to stay with us at our hotel! We sincerely appreciate your recent visit and taking the time to share your feedback with us.

10/10 (非常に良い)

Wendy

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Leslieからの返信 (投稿日 : 2023 年 12 月 28 日)
Thank you very much for choosing to stay with us at our hotel! We sincerely appreciate your recent visit and taking the time to share your feedback with us.

10/10 (非常に良い)

Anthony

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best place
Always a good stay when me and my girl stay here
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Brandi

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Love it!
We LOVE this place! We took a chance despite of the bad reviews, and they have to be people who are competing or something , because we’ve always gotten the best service, they’re quick to handle any issue, they’re all super friendly, quiet hotel, the parking isn’t all that great but it depends on the day and time, that’s really the only thing negative I have to ever say about this place!
2023 年 10 月に 6 泊滞在

2/10 (非常に不満)

Blanca

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Deplorable, unsafe, disgusting and sketchy
Hotel was extremely run down, had a terrible odor in common areas and rooms. Carpets were filthy and staff was not very helpful. My room faced the freeway and was very noisy. We slept maybe 2 hours at best. The other family I was with checked out immediately due to the very poor condition of the hotel. I called the front desk to ask if all rooms were in this condition and they said “yea, pretty much”. The only reason I did not check out is because I was without transportation it was late in a shady neighborhood and my daughter was falling asleep. Please beware of this place. The only positive I can give is the shuttle ride to LAX. The driver was timely, courteous and had a very clean vehicle. I should mention that as we were waiting for the shuttle two guest were outside smoking marijuana and another patron was being arrested in the parking lot. You can make this stuff up!!
2021 年 6 月に 1 泊滞在