London Town

good

Booked 2 rooms for a full week. great breakfast and loved the guy who cooked the eggs. he was so friendly. Air conditioning didn't work in one of the rooms that we booked, so had to move rooms in the middle of the night. Toilet kept messing up in the other room that was booked. It was finally fixed by the 4th day. staff was friendly and kept the room cleaned as needed.

I don’t usually leave a review, but I had a particularly bad experience at the Holiday Inn. I reserved a suite for myself and the kids and when we went to bed, we realized there was no bedding for the pull out couch. I called to reception and was informed I would have to go to the lobby and get the bedding. So I went to the lobby, and the person manning the front desk was also the security guard. She informed me that it wasn’t her job to be fetching bedding and told me I’d have to wait. I did wait and she handed me the bedding and I went back to my room. When I got to my room, I realized she had neglected to give me a pillowcase, so I had to go back downstairs. When I got downstairs, I asked for the pillowcase and was again informed that this wasn’t her job. When I got irate and asked for her name, she refused to give it to me. She told me to be patient and I’d get what I get. I asked for the managers name and number and she refused to provide me with that information. The other front office staff member came back at that point and gave me the pillowcase and referenced two managers I could speak to in the morning, but would not provide me with their business cards or his name. Overall, it was highly unprofessional and I felt poorly treated by the front office staff.